Clarks - Harrow Reviews 60

TrustScore 5 out of 5

4.8

Unit 7 St Anns Shopping Centre, HA1 1AS Harrow, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tinny was excellent at fitting my 2 kids and suggesting styles that would suit their feet (it’s not just as simple as shoe size and width when you have to fit shallow feet and very specific fashion r... See more

Rated 5 out of 5 stars

Received such amazing customer service from Roxanna today at Harrow branch, I was just browsing around and wasn’t even planning to purchase anything until Roxanna approached me with her lovely smile a... See more

Rated 5 out of 5 stars

Friendly, welcoming, professional and competent. And We had a lovely time having a fitting and choosing shoes for our one year old who walked up and down the shop in delight. Thank you Tara and your... See more

Rated 5 out of 5 stars

The staff here were excellent in terms of their advice on footwear and customer service overall. The most helpful of all the staff was Tinny, she provided a range of footwear that was comfortable and... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 7 St Anns Shopping Centre, HA1 1AS, Harrow, London, United Kingdom

  • 02084271023

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Priti was very helpful

Priti was very helpful, supportive and patient. She worked very conscientiously to ensure that I had the comfort and quality that I needed. I was very impressed with all the staff Maridula and Tinny were also very helpful.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

The man who served me is very…

The man who served me is very professional he helped me get the correct perfect fit for my shoes. I'm a size 9, but he told me 8 would be perfect fit for me,I didn't believe him at first but he was right. It's good to have someone like him around. His name is Mohamed.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

St. Anns Shopping Centre

The staff here were excellent in terms of their advice on footwear and customer service overall. The most helpful of all the staff was Tinny, she provided a range of footwear that was comfortable and in a reasonable price range.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

There was a new trainee who was very patient and understanding. Very polite staff and ensured that we selected the right shoe.

July 20, 2024
Unprompted review
Rated 4 out of 5 stars

Clarks is daring enough to stock…

Clarks is daring enough to stock comfortable shoes made for a variety of feet shapes.

When I visited the St Anns shop, the sales assistant Mariya was helpful and attentative.

She was just a tad too persuasive, or I would have given the shop 5 stars.

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Did not want to accept that a defect existed.

Returned defective shoes and was faced with extreme reluctance to deal with the matter appropriately. First claimed that they could not accept the shoes back since I had worn them outside [once]. Eventually identified the design feature causing the discomfort on the basis that "that's all right then". Finally refunded: will never buy clarks shoes again. Not the fault of the branch staff - policies from above.

May 22, 2024
Unprompted review
Clarks - Harrow logo

Reply from Clarks - Harrow

Hello Timothy,

Thank you for taking the time to share your experience with us. We would love the opportunity to put this right, so please use the link below to contact our team who will be happy to assist you further.

https://www.clarks.com/en-gb/contact-us 

We hope to hear from you again soon – Saira.

Rated 5 out of 5 stars

Great help with fitting & style

Roxanna was really helpful and knowledgeable. She helped my son find a comfortable, smart pair of shoes for a special occaision, gave great advice & was really nice, too.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Tinny@Harrow

Tinny was excellent at fitting my 2 kids and suggesting styles that would suit their feet (it’s not just as simple as shoe size and width when you have to fit shallow feet and very specific fashion requirements!)
She had lots of experience which was evident when helping us make our decisions and was very thorough with the fittings. Thank you for making a chore into a great experience!

May 11, 2024
Unprompted review
Show reviews in all languages. (60 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look