Clarks - Lowestoft Reviews 196

Took daughter to get her first pair of shoes today Lowestoft store
the lady name lily was very polite and friendly she was really helpful and helped with a upset little girl the staff were brilliant

The customer service that I received today from Jo at the Lowestoft store was outstanding - she was friendly, welcoming and very helpful. It is unfortunately rare to receive customer care of this standard these days. I wouldn’t hesitate to return to this store in the future.

Excellent service from Jess at the Lowestoft store today. She gave excellent advice to help us buy our grandson's first shoes.

My partner was at the end of his tether, we're on holiday,his legs/feet swelled up (due to illness), not being able fit either of his shoes, trainers on without a problem. Jess at the Lowestoft store put us at ease, very helpful, professional and a godsend.

Friendly staff, good prices. Shout out to Lily at Lowestoft who help us get our daughters feet measured.

We came in today to get our daughter’s first pair of shoes. We were helped by Jess and she was brilliant with us! So lovely and friendly with our daughter and very patient.

Lily was absolutely, marvelous. The shop didn't ave my size in boots, Lily found some, and arranged posting them out to me. This is why lily went extra mike
As was manager/lady with Lily.
Made my shopping so lovely.
Was past closing, but never once rushed me.
Great asset for Clarks.
Thanks Ladies

Lily was brilliant

The staff at the Lowestoft store were fantastic today, dog friendly and served by Lily who assisted me with a friendly and professional approach. Thank you

Quality shoes always. Got my granddaughter a Bluey backpack too - she loves! I'm work at a hospital and only wear Clarks shoes for ultimate comfort and safety (ie kicking brakes on/off hoisting equipment etc). Worth investing a bit more on ones feet - value for money in that sense.

Lily at the Lowestoft store was a great help in finding my young daughter the shoes she needed. And extremely patient. She also let us use the store staff toilet when my little one was desperate.

Lily who served up was very polite, friendly and came across as nothing was too much trouble.

Very professional, I find it hard to find shoes in my size and Lily and Lindsey at the Lowestoft store did everything they could to find the perfect pair of shoes for me!

I went in needing help to find footwear to help my foot problems.i was recommended to try a shoe that would give me good support. The assistant was extremely knowledgeable about my particular foot problem and had no hesitation in finding me different styles to try. I was served by Jo who was extremely polite, helpful and knowledgeable. My partner was so impressed she also took advice and bought a pair of shoes. Thank you Jo

What a difference an employee makes!

Our daughter is not the best with strangers and it can be challenging for new environments for her.
Lily was super patient with her , kept calm through the screams and was so extremely helpful in sorting out orders with shoes not available in store on the day.

This experience will make us return to Clarks for future shoes

I visited Clarks shop in Lowestoft on 20th September 2025. I was served by a young shop assistant named "Lily", she was courteous, polite and very patient, I tried on various shoe sizes, I never felt rushed into making my purchase, but was dealt as a valued customer.

Jess at Lowestoft was great with my autistic daughter, she struggles with sensory issues and shoes are a big hurdle. Jess was so patient and calm and kind, she tried lots of variations to find what worked and made us both feel at ease. Thanks Jess x

Jess from the Lowestoft store was incredibly helpful getting my step sons feet measured and school shoes! She was very patient with his erratic energy and very professional. Thankyou for the help!

Took my daughter to get her feet measured. Lily was very helpful and made sure the shoes were a good fit.

Zoe from Clarks in Lowestoft, took the time to listen to my questions and guided me to the right choices. She gave me useful information along the way.