Clarks - Manchester Trafford Ctr Reviews 375

TrustScore 5 out of 5

4.8

Unit L60 59 Peel Ave, Trafford Centre, M17 8BN Trafford, Greater Manchester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My experience was excellent! Yusra from the Trafford Centre Branch was so helpful when it came to finding school shoes for the kids. Yusra was patient, friendly, and made sure we got the right fit. Wh... See more

Rated 5 out of 5 stars

Our experience in Clark’s Trafford Centre back in 25/02/2026 has been wonderful because of the assistance of a young lady whose name is JEN!!!✨ She is brilliantly patient and has a passion for work... See more

Rated 5 out of 5 stars

We were made to feel welcome on entry to the store last Sunday by a friendly smiling lady ( sorry we forget her name ) who introduced us to Jess who was more than helpful , knowledgeable and quite pe... See more

Rated 5 out of 5 stars

Excellent experience at the Trafford Centre store! During a busy day for back to school shoes, we booked an appointment in advance and were then accompanied by Isabelle. My son who seemed to be ove... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit L60 59 Peel Ave, Trafford Centre, M17 8BN, Trafford, Greater Manchester, United Kingdom

  • 01617550344

4.8

Excellent

TrustScore 5 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’d like to share my appreciation for…

I’d like to share my appreciation for Jamie, a hardworking staff member at Clark’s in the Trafford Centre. I visited the shop twice recently and was genuinely impressed both times. Jamie was not only attentive and helpful with me but also went out of his way to assist other customers with patience and care. It’s always refreshing to see such dedication and professionalism — thank you, Jamie, for your excellent service!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much Zahid at the trafford centre

I went into the trafford centre at the start of the week and i have to say i havent received customer service like i did in a long time. Zahid was an exceptional employee, demonstrating both remarkable work ethic and exemplary manners. His professionalism and dedication consistently stand out what a service it was!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

My wife recently visited Clarks in the Trafford Centre in search of a pair of slippers, and although she didn’t find the right fit, she left feeling truly impressed. A lovely lady member of staff went above and beyond to assist her, offering exceptional customer service from start to finish. She was patient, knowledgeable, and genuinely cared about helping her find the perfect pair. Her kindness and professionalism restored our faith in great customer service. A wonderful experience—We will definitely be returning!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great staff

We were served by Zahid. He was really helpful and patient serving my 1 year old find the perfect fitting shoes despite her best efforts to crawl away.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought a pair of school shoes for my daughter in January from Clarks at the Trafford Centre which fell apart within 3 weeks of my daughter wearing them at school. Excellent service when I returned them, a full no quibble exchange was given due to the shoes clearly being defective. I always receive excellent customer service from any of the staff, however, this time I felt Deniqueka went above and beyond. Extremely attentive service with one happy daughter. This is why I return to this store year on year. Thank you.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Zahid is the best

Went into the store and was met by the manager who asked what we needed and got a colleague to help us. We were met with an absolute star colleague called Zahid. He found the last pair of shoes for us and he went above and beyond - told his manager when we were leaving he is a star- aways go to Clarks for my son school shoes and will come back to this shop because of Zahid!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Zahid

I came in the Trafford Centre store with my 2 year old son to have his feet measured and check his shoes were fitting him appropriately. Zahid double checked and confirmed shoe size remained the same as our previous visit and offered his assistance to try on shoes, if needed. We chose not to try on any shoes today but wanted to leave a review of what a lovely young man Zahid is and how his customer service was brilliant. He was super friendly and great with my son too.

Thank you Zahid!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Zahid served us today at the Trafford…

Zahid served us today at the Trafford centre store with my almost 2 year old who is in the challenging ‘terrible 2’s’ phase of life and Zahid was so accommodating and patient he got lots of shoes for us to try until we found some that were right. He was so pleasant and friendly, it really made a difference. Thank you Zahid you were wonderful today!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Staff

We recently made a trip from Middlesbrough to the Trafford centre Clark’s shop with our baby daughter in tow - we were welcomed by a lovely lady called Ayesha who was so wonderful with our daughter - she made her feel at ease as she measured her foot and spent time to really listen to us and accommodate our preferences with her high level of expertise - thank you for such a positive and seamless experience - you are an asset to this company :)

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Beth and Gary really went above and beyond to give us quality service when we visited the store looking for boots for my daughter. The store was busy yet they were generous with their time and made sure we got the shoes we needed. Thanks very much. Definitely recommend going in store.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

We went to buy first shoes for our son and Huzail was a great help. From the moment we walked into the shop, Huzail asked if we needed help and proceeded to help us choose shoes for our son. He measured our son’s feet and then brought out a selection of shoes. He made sure we were happy with the shoes that we wanted to buy. He was patient, helpful, very polite and friendly.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Beth was so helpful!

went to Trafford centre Clarks and was welcomed straight away. Then was handed to Beth who measure three of our children. She was extremely patient (with the boys as they were wiggly) and so friendly and engaging with our 4 year old. I would highly recommend coming here and ask for Beth’s help. Thanks

October 1, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look