Our two year old toddler always gets upset when having his feet measured. Today, Jayne at Oldham Clarkes was excellent at making him feel at ease, and although there were a couple of tears, they were... See more
Location
Switch locationUnit 5 The Spindles Centre, OL1 1HE Oldham, Greater Manchester, GB
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Ordered some shoes on line but they were not suitable. I took back to the Oldham branch Clarks for either a refund or alternative pair. The member of staff, called Gill, could not have been more helpf... See more
There was a reluctancy from the other staff members at Oldham to support me with my possible purchase. It lacked a personable approach. Dare I say it, avoid serving the brown people. However, that i... See more
I booked a fitting for my children at the Oldham store to get school shoes. The assistant was nice and friendly and measured their feet. I said my son wanted lace up shoes for secondary school but was... See more
Company replied
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 5 The Spindles Centre, OL1 1HE, Oldham, Greater Manchester, United Kingdom
- 01616243707
4.6
Excellent
44 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Non existent customer services
Ordered a pair of shoes online 20/5/24 to be delivered to store, I was told I’d be emailed when they arrived and I wasn’t. When I got in touch with the store to check they said they had problems emailing and they were there. By the time I’d picked them up a few weeks had passed.
The shoes didn’t fit so I wanted to return them but there was no option online as I’d had them too long (only a couple of days after collecting). So I tried contacting customer support via their online enquiry form, and also through the online chat option. Im still waiting for a response from them days later.
Went into store to speak to staff about getting a returns label, but they said they couldn’t help as it was an online order.
So I’m left with a pair of shoes that don’t fit and I can’t send back.
Ordered on 20/5/2024 … email to confirm delivery to store received 21/6/2024..
June 24, 2024
Unprompted review
Reply from Clarks - Oldham
Hello Matthew,
Thank you for taking the time to leave a review.
I'm very sorry for the experience you have had, and would like to get this rectified for you.
Can you please get in touch via our contact page: www.clarks.com/en-gb/contact-us, or contact us through Facebook Messenger (Clarks Shoes) quoting Ticket number 434087.
We look forward to hearing from you again soon.
Buying first shoes
Really good experience buying my son’s first shoes, Sam were incredibly helpful and patient. Would return in the future.
June 22, 2024
Unprompted review
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