Clarks - Peterborough Reviews 152

TrustScore 5 out of 5

4.8

73 Queensgate, PE1 1NS Peterborough, Cambridgeshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went to get grandson some new shoes, staff really polite and helpful. Lauren was our salesperson and was very friendly and helped my grandson choose his shoes, had a lovely conversation with him while... See more

Rated 5 out of 5 stars

Krystle is kind, patient, and always smiling. She always manages to meet my needs and find the right shoes. I'm so grateful; I wish there were more such friendly salespeople. Thank you so much. Best r... See more

Rated 4 out of 5 stars

I was dreading buying school shoes the weekend before school starts, but I was in and out in 10 minutes. Alyssa (in Queensgate), was polite and efficient. She showed my son the options, checked his si... See more

Rated 4 out of 5 stars

We was served by Jack trying to get my 3 year old a new pair of trainers. She didn't want to have her feet measured (normal threenager behaviour) however he was very patient and allowed her to try on... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 73 Queensgate, PE1 1NS, Peterborough, Cambridgeshire, United Kingdom

  • 01733348995

4.8

Excellent

TrustScore 5 out of 5

152 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Helpful

Visited for school shoes, Lauren was great and patient with my daughter. I explained that my daughter has autism and struggles to find shoes that are comfortable, Lauren was understanding of her sensory needs and ensured she got the right fit that felt comfortable and gave options too!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren was just wonderful

Lauren was just wonderful. I brought my friend in for new shoes. He has Downs Sydrome and very odd shaped feet. Lauren was patient and very knowledgeable about the best shoes she could recommend for him. So kind and lovely. Thank you!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Jack!

Thanks Jack!
Popped into Queensgate for my son's school shoes. So friendly and helpful.
Very happy Mum and Son!!! 😊

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Krystle was excellent

Krystle was excellent at sorting the correct shoes for my problematic feet. No pressure and held the shoes for an hour whilst I made up my mind. Highly recommend the team at the Queensgate branch

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

So comfortable

Have visited the Queensgate Peterborough store this morning for a pair of slippers & couldn't have got better service anywhere else. Krystle was brilliant at sorting out a lovely pair for me after suggesting what would be better for my arthritic feet. They feel so comfy & just as important for me, I feel safe as my previous pairs were the cause for occasional falls. Thank you to all.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Lauren the lady serving us was very patient with my daughter who is very opinionated and knows her mind.
She was also very knowledgeable of the products and offered brilliant insight into the products. Offering up alternatives and pros and cons on the products making sure that my six year old got a perfect fit.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Peterborough store

Went into the Peterborough store, to sort some more school shoes out for our son. Jack who served us was very helpful, patient and knowledgeable. We came away with a pair of shoes and my son is really happy with them

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently great service

I visit the Queensgate store often and each time I get helped by a lovely young lady called Clare, who is always smiling and so helpful. She is a very good manager clearly as I can see how see interacts with her team. Keep up the great work, see you next time.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Peterborough Queensgate

The lady that served us today was Krystle H at Peterborough Queensfate store. She was absolutely lovely, very patient and very knowledgeable about helping me pick my boots today. Would thoroughly recommend this particular store. Thank you ☺️

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Was given advice on the best type of…

Was given advice on the best type of shoes to go for with my teenage son who has worn his current pair out in just 7 weeks. They were able to fit and advise further on availability and sizes. The shoes he liked were too tight along the lace line so they advised going up half a size which would help with this rather than adjust the width which worked.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!! The staff(Molly) who served me was very nice and helpful. She didn’t have a problem going back and forth to the storage to get me various sizes of the Clark unloops I wanted until I got my perfect size..

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Jonti was kind

Jonti was kind, considerate, helpful and listened carefully to what we said.
He is a credit to the company, and we l,my son I, sincerely feel that he should be made a senior regional manager within the company, possibly even joint owner of Clarks.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

The girls were very informative

The girls were very informative, Lauren was very helpful and knew what she was doing. We really liked molly as she was really humble and sweet, she was approachable and tried really hard while being trained. My little one left with her first pair of shoes

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Clare

Clare, Manager is not just a great sales woman but also a good people's person. We felt welcomed, respected and cared for, as she assisted us. I bought because she was generous with the discount offered for the product I need and liked.

October 11, 2024
Unprompted review

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