Clarks - Peterborough Reviews 152

TrustScore 5 out of 5

4.8

73 Queensgate, PE1 1NS Peterborough, Cambridgeshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went to get grandson some new shoes, staff really polite and helpful. Lauren was our salesperson and was very friendly and helped my grandson choose his shoes, had a lovely conversation with him while... See more

Rated 5 out of 5 stars

Krystle is kind, patient, and always smiling. She always manages to meet my needs and find the right shoes. I'm so grateful; I wish there were more such friendly salespeople. Thank you so much. Best r... See more

Rated 4 out of 5 stars

I was dreading buying school shoes the weekend before school starts, but I was in and out in 10 minutes. Alyssa (in Queensgate), was polite and efficient. She showed my son the options, checked his si... See more

Rated 4 out of 5 stars

We was served by Jack trying to get my 3 year old a new pair of trainers. She didn't want to have her feet measured (normal threenager behaviour) however he was very patient and allowed her to try on... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 73 Queensgate, PE1 1NS, Peterborough, Cambridgeshire, United Kingdom

  • 01733348995

4.8

Excellent

TrustScore 5 out of 5

152 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

There was no queue for back to school…

There was no queue for back to school measuring and we were greeted at the door with a smile.
Kayla served us and she was friendly and efficient, offering advice on styles. She took care in measuring and made sure our grandson was happy and comfortable in his choice.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Rebecca was so helpful with getting my son’s shoes fitted and interacting with him while he was so excited! Thank you

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I received a great service from Georgia. She measured 2 of my childrens feet for school shoes trying various styles to get the best fit. She was lovely and friendly as was the young man serving on the till. A friendly manner can be very hard to come across these days.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

First pair of school shoes - naturally a busy time for shoe shops but went to Clark’s Queensgate Shopping Centre, Peterborough. Very short wait (which was explained to me which was fine) and I was served by Alyssa who was great with my son and did thorough checks were done during the fitting. My son was completely relaxed and happy with Alyssa and the fitting so no issues. Kudos to the whole team during a busy spell and good luck to Alyssa during her training.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Back to school again…

Bought back to school shoes at end of holidays in Peterborough. Jack served us and was really nice, calm, helpful and personable while assisting a 9yr old girl and 13 Yr old boy. Two pairs of shoes, 1 pair of trainers later everyone was happy. Really good experience and will go bk again next year I'm sure!

September 1, 2024
Unprompted review
Rated 4 out of 5 stars

Painless

I was dreading buying school shoes the weekend before school starts, but I was in and out in 10 minutes. Alyssa (in Queensgate), was polite and efficient. She showed my son the options, checked his size, brought shoes (plus options), checked fit, made him walk and he was satisfied. Perfect. The only reason for missing a star is having paper bags and still charging. I just spent £50 on shoes, you've got around the bag charge, but still punish me for my "benefit". It's just stupid.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and accurate service

Susan was excellent with my brother, my brother selected his style of shoe first and Susan measured his feet and fit checked the shoes in a timely manner, and accuracy. My brother was very happy with his shoes and excellent service from Susan

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

School shoes

Went and had a school shoe fitting today for both my girls and Georgia was so lovely and helpful. My eldest daughter is suspected to have autism and Georgia was so patient and kind to her when the shoes she wanted wasn't in stock. Georgia found different ones and helped my daughter choose. Very happy with today's shopping experience.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service- school shoes

When entering the store, we were greeted by a member of staff, who was warm, informative and welcoming. He gave us a ticket as we were buying school shoes for the new academic year.
The manager was friendly and informative. She kept us informed on when we would be seen.
When it was our turn, Remi supported us choose the pair that we bought. Our daughter has special educational needs and Remi was able to connect with her immediately. Remi was patient and read our daughter’s cues. This led to a successful purchase.
First class experience.

August 28, 2024
Unprompted review

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