Clarks - Solihull Reviews 357

Tanisha in the Solihull branch was extremely helpful- great customer service.

Excellent shopping experience at Solihull Clark’s. We were served by Ewan who was super helpful and nothing was too much for him.

Ewan was very friendly and helpful. I am really pleased with my purchase.

Excellent customer service by Ewan at Solihull West Midlands shop. Friendly, knowledgeable and nothing too much trouble.

Thank you Ewan.

Served by Ewan at the Solihull store. Service was fantastic! I didn’t know my feet were smaller than I thought. Commend Ewan for his attention to detail, and resolving a long time issue I’ve had with other shoes - I was choosing ones that were too large for my feet.

Ewan was very helpful and polite, very happy with customer service and our purchase. Thank you

Excellent service. Super friendly and helpful staff. Ewan who served me was a star - and the other guys were great too. Well done Clark’s Solihull. Oh - and the shoes I got are brilliant too.

Fantastic service from a fantastic young man. Friendly , helpful and knowledgeable

Thanks for the great service Ewan. Appreciated your advice on my choice of shoes and the kind way you chose to give assistance.

I was in need of a shoe which were sadly out of stock online. As I was shopping in Merry Hill, I went into Clarks, I asked the assistant if he had 'the shoe' and showed him a screenshot- he advised no try 'Sports Direct' a little surprised I said its a Clark's shoe on clarks website!
He then apologised and I asked him to check his system if anywhere had a a pair. He then said Bullring - which wasn't a problem as I live in Birmingham.
He then advised there is 1 pair showing in Solihull clark's.
I asked if he could reserve it for me, which he said he couldn't, I'd have to contact the store. So I asked for the store number, he advised me to search on "Google'.
Dissapointed so i said thank you and I walked out whilst searching online for a contact number.
I found the number and rang, as the store was due to close in 30mins.
A young man answered, I told him that Merry Hill have advised you have 1 pair of this shoe i need in an E fitting, I gave him the name and he said I will go check the stock room. He returned a few minutes later, advising he's found the pair, I explained I couldn't possibly get to Solihul in 25mins and if he'd put aside for me to collect Sunday at 10.30, he said he would and he'll be in store at the same time.
The next day i got held up, so at 10.35 I rang Solihull and the delightful assistant 'Ewan' answered, I advised I wouldn't get to him until 1pm. If he could hold them a little longer he said tht would be fine and would let his manager know.
Around 1pm my sister and I got to Clark's Solihull and I asked a colleague for the shoe's kept to 1 side for me and mentioned 'Ewan' had kept them aside yesterday.
A few minutes later 'Ewan' arrived with the box, he mentioned it was the last pair and he struggled to find them at 1st. He asked if I wanted to sit and try them on, which I did and they were 'Perfect' I proceeded to the til with Ewan and completed my purchase..

I am so grateful to "Ewan at Clark's Solihull", he has excellent customer service skills, and is a very pleasant young man. I will certainly be back to Solihull Branch when I'm need of any footwear.

I visited the Solihull Clarks Shop on Saturday. I was met by the manager who was extremely nice and after making a small selection of boots I was served by Ewan. He was so friendly and helpful. He went above and beyond to help me with orthotic fitting in the boots and did it with a smile. What a lovely young man he is and I congratulate him on his customer service. 5*+

👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

I came down from Northumberland for a visit back to my roots ,we went to Solihull Clarks shop ,I have bad feet and fed up of chucking shoes out ,well Pat the lady who served me was absolutely fantastic, she measured my feet ,nothing too much trouble ,got different boots for me to try ,trainers for me to try in 2 different sizes as I have one foot wider than the other due to surgery .she gave me advise ,time ,and was very caring .I now have a lovely pair of leather trainers that were even in the sale , she was not pushy for a sale she just wanted to help .THANK YOU PAT .this is the sort of staff I want to serve me .

Kai at Solihull Clarks was amazing.
Very helpful - thankyou

Ewan delivered excellent service, presented multiple options of shoe in great detail enabling me to pick the perfect pair. Thank you.

Lana was super helpful when we went to get my son his first pair of shoes at the Solihull branch. She was patient and kind and it made all the difference. I hope her bosses see this as the customer service she gave was above and beyond 👍🏻. Thank you.

The Solihull store was great as usual with a good range of stock and options on display. The shop is always immaculately presented.

Pat greeted me as soon as I entered, I explained that I had an online order which I wished to exchange for another style in store. She immediately found a size in stock for me to try on and seamlessly processed my transaction in a very efficient and friendly manner.

Thanks to all of you in the store on Sunday.

Ewan at the Solihull store was very helpful and knowledgeable about the shoes I was looking at when I visited yesterday. He’s a credit to the company.

After a frustrating time with my 74 year old mom, we received the most attentive staff member, Lana at the Solihull store. She went above and beyond in the search for shoes that would give support to difficult feet. If I could have given more stars I would have