Turned up for the dreaded school shoe shop without an appointment as was unable to book online. Only had a 5 minute wait before being seen by Tiani. She was lovely with both children, engaged with the... See more
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The service was actually okay , no wait time. The young girl Tia was lovely , my issue is my daughter had her foot measured and was a 9E , we tried a few shoes on I then asked for another different pa... See more
Company replied
Popped into Clark’s in Solihull town centre today, to return some shoes I’d brought for my son online, they didn’t fit him. Enter Lana, she discussed what type of shoe would be better suited for my so... See more
Annie was extremely helpful, as my daughter di not like any childrens school shoes, so we went downstairs to the adults, where she found exactly what she wanted. Annie was chatty, welcoming and extre... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
101 High Street, B91 3SW, Solihull, West Midlands, United Kingdom
- 01217050274
4.9
Excellent
357 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Went to clarks with my friend to see…
Went to clarks with my friend to see the deals and collections and came back with a shoe which is extremely comfortable. Excellent service and excellent staff. Thanks Kiran for the discount.
December 2, 2024
Unprompted review
Really good collection and wonderful…
Really good collection and wonderful service by Ms Kiran at Solihull branch.
December 2, 2024
Unprompted review
Helped by lovely Ewan at solihull…
Helped by lovely Ewan at solihull branch to buy my shoes
He was so helpful, when i popped in, a little surprising for someone so young, very mature, with a good head on those shoulders.
Keep up good work you will go far!!
November 27, 2024
Unprompted review
Ewan@clarks Solihull
Ewan@clarks Solihull could not have been more helpful- nothing was too much trouble
November 29, 2024
Unprompted review
Toddler shoe shopping 😊
I was served today by Ewan who helped me pick out some new shoes for my 1 year old daughter. He was great with her talking to her and reassuring her while measuring her feet. My daughter had a great time picking out her new shoes and making Ewan laugh copying everything he was saying. He made shoe shopping for a toddler a fun experience. Thank you 😊
November 29, 2024
Unprompted review
Excellent customer service
Today I went to Clarks in Solihull Centre to buy shoes for my daughter. All staff I dealt with were very helpful. Particularly my thanks to Safia who helped me very patiently, politely and professionally. Best wishes.
November 27, 2024
Unprompted review
I bought some work shoes today and Ewan…
I bought some work shoes today and Ewan was really helpful ,friendly and patient
November 27, 2024
Unprompted review
Black Friday Monday
Today, I visited Clark’s shop in Solihull twice. The first time, a young lady served me who was very attentive and professional. The shop was very busy but that didn’t alter the good service I received. Having made up my mind, I returned a second time and I was served by Pat who was so kind and professional and got me sorted with right style and size. Thank you to all in Clarks, Solihull. ,
November 26, 2024
Unprompted review
Great service from Kiran!
November 26, 2024
Unprompted review
Good experience at Clark’s
Good experience at Clark’s. My Husband ordered shoes from the shop in Solihull and delivery was quick but were too small. So we visited the shop in person and was greeted by a lovely young man named Ewan who was so helpful. I must commend him for his bright and cheerful nature and so knowledgeable about the shoes we bought.
November 25, 2024
Unprompted review
Tanisha was patient
Tanisha was patient , professional and very friendly and polite she gave great advice and we were very happy with our purchase . Both my daughters thought she was great . Thank you
November 22, 2024
Unprompted review
First pair of shoes
We were out to buy our DD first pair of walking shoes, without any idea what she needed. Kai was a great help and asked all the right questions to help us find the best first pair of shoes! Thanks
November 24, 2024
Unprompted review
Great experience
Great experience. Safiah helped me chose baby's first walking shoes. Thanks alot.
November 16, 2024
Unprompted review
Very good service
November 23, 2024
Unprompted review
Kai has been fantastic in helping and…
Kai has been fantastic in helping and advise me today! A huge help!
November 23, 2024
Unprompted review
Safiah was very welcoming
Safiah was very welcoming , patient with my son through the whole process of measuring and picking out the right school shoes
November 23, 2024
Unprompted review
Mens black shoes
Had just what I wanted and Kiran was very helpful
November 19, 2024
Unprompted review
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