Clarks - Telford Reviews 151

TrustScore 5 out of 5

4.8

22 Sherwood Square, The Telford Centre, TF3 4BW Telford, Shropshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Helen at Clarks in Telford has helped us out with baby and toddler shoe fittings many times since our move here. Lovely staff, friendly, take the time the kids need to get measured and aren't pushy wi... See more

Rated 5 out of 5 stars

Customer service has been brilliant. Helen was very busy but that didn’t deter her, she was eager to please and served with a smile.

Rated 5 out of 5 stars

Excellent Service from Gavin at Telford! We recently visited the Telford store to get two pairs of shoes for our 23-month-old, and we were incredibly pleased with the service we received from Gavin.... See more

Rated 2 out of 5 stars

Bought my 3 year old some patent black velcro fasten school shoes and the velcro just does not stick so they are constantly coming undone, The Telford town centre branch has a very limited styles and... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 22 Sherwood Square, The Telford Centre, TF3 4BW, Telford, Shropshire, United Kingdom

  • 01952291046

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent Service from Gavin at…

Excellent Service from Gavin at Telford!
We recently visited the Telford store to get two pairs of shoes for our 23-month-old, and we were incredibly pleased with the service we received from Gavin. He was fantastic! Gavin was very patient and skilled in measuring our little one's feet, making the whole process stress-free. He then helped us choose two perfect pairs of shoes that were not only suitable but also stylish. We really appreciate his expertise and friendly approach. Thank you, Gavin, for making our shoe-shopping experience a positive one!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered shoes into store for a wedding. Needed to match shoes to others that are discontinued. Unfortunately not suitable. Glen in the Telford store was very knowledgeable and helpful. Replacement option sourced and ordered into store.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

My daughter has very wide feet and shoe…

My daughter has very wide feet and shoe buying is always a difficult task. Glen at the Telford store was an absolute star. He was kind and informative and took all the time we needed to get the right shoes. Definitely going back there.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Helen was really helpful

Helen was really helpful, friendly greeting when we arrived and was so lovely to my 4year old boy! Made him laugh and smile when trying on new school shoes! Thank you!

May 28, 2025
Unprompted review
Rated 4 out of 5 stars

Great for toddler shoes

I took my three year old boy to buy some new sandals. He is usually fussy with new shoes but felt very comfortable in Clarks, happily running around in some new sandals. Helen was very friendly and helpful. Clarks can be a bit pricy but very good quality shoes and I know they will get good use!

May 2, 2025
Unprompted review
Rated 4 out of 5 stars

Good value

Ordered online but shoes didn’t fit took back to shop had a refund they said I would receive in 14 days but two days later I had received my refund.

April 19, 2025
Rated 5 out of 5 stars

Helen was great

Helen was great, sorted me a decent pair of shoes knew what stock they had in, very polite and courteous would definitely go back

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Helen at Telford helped us in store…

Helen at Telford helped us in store today and ensured my mum left with exactly what she came in looking for and for a great price too as her boots had gone into sale. She scanned the current pair mum was wearing and found them on the website and arranged for them to be delivered to home.
Helen gave great service, she was friendly and funny and a credit to the store! 10/10 service, thank you Helen :)

March 29, 2025
Unprompted review

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