Clarks - Thurrock Lakeside Reviews 255

TrustScore 5 out of 5

4.9

Lakeside Shopping Centre, RM20 2ZH Lakeside, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This was our first time visiting this branch, and we had a wonderful experience. There were several shoe options to choose from, and Rashida, one of the employees, made the entire process smooth and... See more

Rated 5 out of 5 stars

Both members of staff that served us were excellent and very sensitive to the needs of my sister who has severe learning disabilities. Lots of patience and attention to fit. Spoke directly to her and... See more

Rated 5 out of 5 stars

Samuel had the best customer service and was so very helpful thank you so much. Will definitely be coming back to this store again :D

Rated 4 out of 5 stars

Although we had quite a wait due to there only being one measuring device we cannot fault the service we received from Millie Whipps. Millie was patient with our twin grandsons and made recommendat... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Lakeside Shopping Centre, RM20 2ZH, Lakeside, Essex, United Kingdom

  • 01708868422

4.9

Excellent

TrustScore 5 out of 5

255 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

So smart and very versatile helpfully…

So smart and very versatile helpfully and highly professional
That is why I always come to Lakeside shop
Please keep it
A good Customer Service personnel 👏🏾👏🏾💪👍👌✌️🥰
Tanima. She is so wonderful 💪🔥🙋‍♂️please keep it up ok

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great service from Team! Through product knowledge and great recommendations. Rashida took the time to explain through the options and explain the benefits of each. Absolutely asset to your team!
Special mention to Rashida and Charlotte!
Would return again to this store for sure.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality at a great price

Fantastic quality at a great price. Our salesperson Ella was kind, friendly, knowledgeable and attentive to our 13yr old in shopping for new school shoes. Nothing was too much trouble, an absolute pleasure to deal with!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Care at Clarks Thanks to Tom!

I had a fantastic experience at Clark's, all thanks to Tom! We initially came in for a shoe measurement and a pair of boots, but unfortunately, my daughter didn’t fit well in the boots. Tom went out of his way to find the right school shoes for her, showing incredible dedication and expertise. He was friendly, attentive, and super professional throughout our visit. What truly stood out was his kind and understanding manner towards my child, which made the experience even more enjoyable. I want to extend my heartfelt thanks to Tom for his exceptional service!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Lucy.

Lucy attended to us at the lakeside shop . I was here to get a shoe for my autistic son and Lucy was simply awesome from start to finish. She was kind, attentive and focused on meeting our need for an appropriate shoe for my son. Way beyond her age, so kind and matured approach to customer with additional needs. I totally enjoyed our shopping experience made possible by Lucy. Best regards ✨️

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Erii

Erii, what a kind and professional young man. He is a great asset to Clarks. Patient and attentive and helped us get the correct shoes for a child. Great advice and listened to what we needed and gave us other options to consider. A great sales person.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service by Abigail

We came to buy the first pair of shoes for our little one. Abigail was incredibly knowledgeable, helpful and resourceful. Even though they didn't have exactly the pair we initially wanted she helped us find an amazing alternative and made sure shoes fit him perfectly with future growth in mind.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service by Tonima

We were served by Tonima during our visit to Clarks Thurrock Lakeside on 31 August. Tonima provided an excellent 10/10 customer service, she went an extra mile and remained patient with us until we find the right shoes and right size for my son. Such an exceptional customer service should be rewarded. Regards, Naeem Qureshi

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Oyin was so nice, friendly and polite. Very professional and listened to our needs. She helped us select the perfect pair of school shoes for our little one. Thank you and well done Oyin. 🤗

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Ella A

Ella A. was amazing and so helpful. Despite the store being very busy with the return to school rush, she was calm and smiling which brought a great vibe to our shopping experience.

August 31, 2025
Unprompted review

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