Clarks - Worthing Reviews 121

TrustScore 5 out of 5

4.9

81/83 Montague Street, BN11 3BN Worthing, West Sussex, GB


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Rated 5 out of 5 stars

Joe, the young man who served us was very helpful from the moment we entered the shop, he helped measure my son's feet and showed us suitable footwear within our budget.

Rated 5 out of 5 stars

The staff member Joe who served us was really good with my little boy! It was his first time being measured and his first pair of shoes I thought he might have a meltdown as he isn’t very good with pe... See more

Rated 3 out of 5 stars

We went to the Worthing store and were served by Julia. We wanted to have our 1 year olds feet measured and get first shoes as she has just started walking. Measure and fit check were very thorough a... See more

Company replied

Rated 5 out of 5 stars

Anna in the Worthing store was fantastic. She helped calm my autistic daughter and engaged her by talking about Bluey and involving her toy whilst helping get sandals on and off. My daughter has senso... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 81/83 Montague Street, BN11 3BN, Worthing, West Sussex, United Kingdom

  • 01903233527

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Nicola very helpful

Popped into Worthing Clark’s with an issue with my sandals. My problem was sorted out there and then by a lovely lady (Nicola). If all your staff are like her you can’t go wrong. Very happy customer

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service in store

Steph in your Worthing branch was so helpful and friendly as well as patient. She helped me with advice about sizing a boot and understood my concern about my arthritis in my big toe. Thank you for your excellent customer service.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Anna from Worthing Clarks

Anna from the Worthing store was amazing. Patient, engaging and willing to wait for our daughter to be ready. Our daughter has Down syndrome and doesn’t always like having her feet touched but we couldn’t have asked for more.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Nice experience at Worthing Clarks

Nice experience at Worthing Clarks. Lovely, friendly stuff Steph and Clare, professional advises, atmosphere warm and customer friendly, no rushing in the process of my shopping today. Good bargains for my high heels also grateful and experience brilliant in products too.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience.

The staff were friendly and extremely helpful without being pushy in any way. Nicola in particular took paid to make sure we left with the goes we wanted and that they were as comfortable as possible.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful . Steph was great with my grandson and found him a pair of shoes that fit well and he liked .

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

the lady’s were all very nice

the lady’s were all very nice, the lady Rebecca that helped me really put herself out to get the right size for me she had all different sizes and the widith of the shoes etc. she went to a lot of trouble to get me the correct shoes all the lady’s polite and very helpful. But Rebecca really tried to get me the correct size shoes she was very helpful and very polite and lovely

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Steph turned a head office disaster into a customer service success.

We’d booked in online for an appointment only to find the shop was closed (it’s not our usual Clarks) thankfully Steph was cleaning up inside and confirmed the shop was closed, but after finding out we’d booked and couldn’t be much later than the opening time, she said she’d measure the kids feet and then offered to show us the shoes available, but because the tills wouldn’t be on until 10:45/11am we’d have to come back to pay! Steph is an absolute angel, and definitely deserves some customer services recognition for going above and beyond; turning what would have been a complete Clark’s fail into being a success. Thank you Steph! Hopefully head office will sort out the time slot booking online, so the amazing staff can concentrate on doing an absolutely amazing job!

December 29, 2024
Unprompted review

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