The shoes and boots were excellent. One star removed because Clarks use EVRI knowing that they are unreliable. The last 3 parcels EVRI has delivered with my address on the label has been delivered to... See more
Location
Switch location122/123 Designer Outlet, St Nicolas Ave, YO19 4TA York, North Yorkshire, GB
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See what reviewers are saying
Perfect summer slip on walkers. Cloudsteppers. Soo comfortable, easy to wear. Comfy to keep on all day walking around town. Feel secure which is great for slider type footwear, feels like a trainer... See more
I've ordered 5 pairs of trainers and casual shoes from Clarkes. The latest casual shoes turned up on time stated. Excellent quality fit true to size. Great choice of colours will definitely re order w... See more
The handbag was a Xmas gift pleased with purchase so far , I also purchased suede shoes which were beautifully made but unfortunately one shoe was too big and I had to return them . Items arrived prom... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
122/123 Designer Outlet, St Nicolas Ave, YO19 4TA, York, North Yorkshire, United Kingdom
- 01904654365
4.4
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently had to return a pair of…
I recently had to return a pair of shoes to Clark’s, and I was thoroughly impressed with how quick and seamless the process was. From initiating the return to receiving a confirmation, everything was handled with efficiency and professionalism. The return instructions were straightforward, and I appreciated the pre-paid return label they provided, making it hassle-free to send the shoes back. Within a few days, I received an email confirming my refund, which was processed faster than I expected. Clark’s return service reflects their commitment to customer satisfaction, making me feel confident to shop with them again in the future. Highly recommended!
September 15, 2024
System hiccups
After struggling for several days to order my shoes (the website would not take payment and even when I rang the helpline my payment was not accepted) as there was a problem with the system, my last attempt went smoothly and I'm now the owner of a lovely pair of shoes.
September 18, 2024
Reply from Clarks - York Outlet
Hello Carol,
Thank you for your review. I'm so sorry that you had a difficult time with placing your order, but I'm happy to hear that you are loving your new shoes!
Many thanks - Candice
Best Shoes
Never have a problem with clarks shoes buy a standard fit size 7 and it's fine
September 9, 2024
Boots arrived on time
Boots arrived on time, just what I wanted for a reasonable price.
September 7, 2024
I love my purchase because it's what I…
I love my purchase because it's what I expected.
September 13, 2024
Excellent very good services and…
Excellent very good services and excellent customer service
September 13, 2024
Arrived on time shoes are as described…
Arrived on time shoes are as described comfortable to walk in satisfied with my purchase
September 12, 2024
Reduced price perfect fit so ordered…
Reduced price perfect fit so ordered two more pairs
September 11, 2024
Good product
Good product, fair price and prompt delivery. Pity the product was not made in the UK though.
August 30, 2024
Good and value for money.
Good I was able to buy online and managed to get what I needed even I bought more than I intended because of the bargains that was available
September 5, 2024
Deliver prompt unfortunately had to…
Deliver prompt unfortunately had to return as so small
September 3, 2024
Pleased with my service
September 2, 2024
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