Clarks USA Reviews 

7,334
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the footwear for being exceptionally comfortable, well-built, and available in a wide variety of attractive daily styles and lovely colors. Consumer feedback constantly features impressively fast delivery times and completely smooth, straightforward online ordering processes that make shopping very convenient and pleasant. However, some people mentioned experiencing occasional issues regarding sizing consistency or unexpected difficulties when attempting to process product returns at local retail stores. A few reviewers also noted that certain purchased products featured materials that did not hold up as well over extended periods or occasionally experienced longer shipping durations.

What people talk about most

Product

Users describe great satisfaction with the product, highlighting that shoes fit well, offer wonderful... See more

Quality

Clients share positive opinions on quality, consistently highlighting that shoes are well made, comfortable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive fast, promptly, and in... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight quick... See more

Return policy

Consumers find return policy to be ambiguous, with some reviewers reporting a very smooth and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have been wearing Clark’s for years and have never been disappointed. This purchase was to re-purchase a favorite. Didn’t give 5 stars because delivery time was lengthy. 

Rated 4 out of 5 stars

The experience was fine. The shoes arrived earlier than promised. This can be a problem when a package arrives days before plan and no one is available to accept the package

Rated 5 out of 5 stars

Love Clark's! Have purchased multiple pairs of both men and women's shoes. The shoe quality is always great and the sale prices are fantastic. The website is easy to use with wonderful filters to... See more

Rated 5 out of 5 stars

Clarks has the best shoes for me... even recommended by my podiatrist as one of his preferred shoe brands. Always comfortable. Purchasing and returns are very straightforward. I just wish the local... See more


Company details

  1. Shoe Store

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(7,334)

545 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've worn clarks for many years

When I can order slim shoes, I get them whether I like them or not. They don't make many of their styles in SLIM. The medium shoes slip around on my heels. I wish they would make slim styles all the time.

November 24, 2025
Rated 1 out of 5 stars

It’s taking way too long to receive my…

It’s taking way too long to receive my refund I still have not received it

November 25, 2025
Clarks USA logo

Reply from Clarks USA

Hi JoAnn Burton, 

Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.

I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there.

Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -

Rated 1 out of 5 stars

The opening of the boot rubbed my…

The opening of the boot rubbed my ankles and left a chaffed burn mark on both legs. I only wore them once and I couldn't wait2 take them off. I wore them so I couldn't send them back.

November 24, 2025
Clarks USA logo

Reply from Clarks USA

Hi Julia White, 

Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.

I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there.

Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -

Rated 5 out of 5 stars

Quality and Comfort

I love Clark’s shoes. They fit so well, I feel like they are made just for me. They are comfortable and well made. In fact, I think I may have at least 5 pairs of boots from Clark’s. They are always on my Christmas Wish List.

November 25, 2025
Rated 3 out of 5 stars

Package took too long and then it was…

Package took too long and then it was canceled. Which was a christmas gift. Oh well.

November 25, 2025
Clarks USA logo

Reply from Clarks USA

Hi Roderick James,

Thank you for taking the time to leave us a review and I’m very sorry for the disappointment caused by the cancellation of your order.

Unfortunately, there was no stock available at the time of our team packing your order. For further information, please refer to the email that you would have received when this was cancelled.

We are always looking for ways to improve the service we provide to our customers so thank you again for sharing your feedback. We hope to welcome you back soon -

Rated 5 out of 5 stars

Cross Between a Slipper and a Shoe

These slip-ons are a cross between a slipper and a shoe. I love them. They are the consolation prize to replace a dress shoe I was unable to wear and had to return. The slip-on is a shiny pewter shade that goes well with gray and black colors. They do take a few days to fully break in.

November 25, 2025
Rated 1 out of 5 stars

I was trying to buy a pair of shoes and system never accepted payment

I was trying to buy a pair of shoes and got to the end where it wants the payment info. On two or three days, I tried multiple times with two different credit cards (Visa and Mastercard) that have never had a single problem with hundreds if not thousands of online or in person purchases. It always said something like " Sorry, try a different payment method." I assumed it was trying to steer to a method other than credit cards where no fee is charged. I don't use them, so I ended effort to buy.

November 25, 2025
Clarks USA logo

Reply from Clarks USA

Hi WILLIAM CLARK,

Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.

Please use the link below to contact our Customer Care Team as we would love the opportunity to put this right. 

https://www.clarks.com/contact-us

Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -

Rated 5 out of 5 stars

Leather boots

I have always liked Clark’s and have been wearing them for years, so I shouldn’t have been surprised when I tried them on and they fit like a glove! So comfortable! I took them out of the box and wore them all day! Never even had to break them in!

November 25, 2025

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