Classfootballjersey Reviews 

710
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Great experience! I received my order and I'm very happy with it. The jersey is excellent quality and looks exactly as expected. Although the delivery took a little longer than anticipated, the co... See more

Company replied

Rated 5 out of 5 stars

Another brilliant shopping experience at classfootballjersey. This was my third shirt purchased and yet again the quality and printing of the shirts is top class with original labels. The Netherlands... See more

Rated 5 out of 5 stars

I ordered 3 football shirts at a great price, and all of them were in excellent condition. One shirt arrived incorrectly, so I expected the return process to be difficult. However, after I emailed... See more

Rated 5 out of 5 stars

Class Football Jerseys has left a wonderful impression on me after my first experience with them. Their online workers were very helpful, responding to all my emails on time, and providing me with amp... See more

Company details

Written by the company

Our mission is simple: make football jerseys accesible again for everyone 🤩


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

710 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(710)

659 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Experience

I have seen quite a few negative reviews on this website but i must say y experience was 10/10.

Fair enough the shirt i ordered didn’t come in time, but the customer service was fantastic and it wasn’t their fault the shirt took longer than expected as they dispatched the shirt the next day.

Also the quality of the shirt was fantastic.

Highly recommended from me🩷

January 5, 2026
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Thank you so much for your wonderful 10/10 review, Abi — we truly appreciate your kindness and understanding! 💖 Although your shirt arrived later than expected, we’re really happy to hear that our team was able to support you along the way and that you loved the quality of your shirt in the end.

Customers like you remind us why we do what we do — we honestly wish there were more people like you who think the way you do 🙏

As a small thank-you for your patience, please send us an email so we can arrange a little surprise for you — we’d love to give you something special!

Thanks again for your trust and recommendation!

Rated 1 out of 5 stars

4 weeks later, nothing!

Ordered on 11th December. I asked for an immediate refund after seeing the delivery was 10-15 days… They replied to say it could not be refunded as was already with the fulfillment centre for shipping.

4 weeks after placing the order, I am without

December 11, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

UPDATE:

Dear Debra

Your parcel has now been successfully delivered. We sincerely apologise for the earlier delay and any inconvenience this may have caused.
We hope that everything is to your satisfaction and that you enjoy your order. If you have any questions or need assistance, please do not hesitate to contact us by e-mail. Our team is happy to help.

Hi Debra

we’ve looked into your order and checked the tracking details.

Your package was shipped on December 13th, and the tracking was updated today. We can see that it has now arrived at the Princess Royal Parcel Hub with Royal Mail.

This means it is now in the final delivery stage and — depending on the local delivery route — it should be delivered either today or on Monday.

We completely understand the frustration with the delay, especially during the busy holiday period. Our apologies for the longer wait, and thank you for your patience so far.

please contact us at elitefootballjersey@gmail.com if you have any further questions.

and we will follow it up with the carrier immediately.

Team Class Football Jersey

Rated 1 out of 5 stars

I haven’t received my order that I did…

I haven’t received my order that I did on the 16th December, 2 football shirts still haven’t arrived and it’s now 2nd January! No communication from them I have emailed and no response! Very poor and I will be trying to get a full refund!

December 19, 2025
Classfootballjersey logo

Reply from Classfootballjersey

UPDATE:

Dear Zoe

Your parcel has now been successfully delivered. We sincerely apologise for the earlier delay and any inconvenience this may have caused.
We hope that everything is to your satisfaction and that you enjoy your order. If you have any questions or need assistance, please do not hesitate to contact us by e-mail. Our team is happy to help.


Hi Zoe,

we’re sorry to hear that you haven’t received your order yet.

We’ve experienced significant delays over the Christmas and New Year period due to the combination of Black Friday volume, carrier backlogs and holiday logistics. Unfortunately this has also caused delays in our email response times — our apologies for that.

Your order placed on 16 December should now either be in transit or very close to delivery. We’d really like to check the exact tracking status for you right away.

Could you please email us at
📩 elitefootballjersey@gmail.com

and include your order number + name?

Once we receive your message, our team will:

✔️ check your tracking history directly with the carrier
✔️ confirm the latest delivery status
✔️ and arrange a solution if there is any delivery issue

We understand how frustrating delays are — especially around the holidays — and we’ll do our best to get this resolved for you as quickly as possible.

Thanks for your patience 🙏

Rated 1 out of 5 stars

This is a scam.

This is a scam. Utter rubbish and contradictory replies

Class Football Jersey
Order #51724

Bought a shirt December 2nd and on 20th, received a notice of a failed delivery without any evidence.

Refused a refund. Totally unreasonable replies.

Do not use.

This is there response ‘ We understand your point regarding delivery cards or collection notices. However, courier procedures can vary, and in some cases delivery attempts or handling updates are logged digitally without a physical card being left. While we acknowledge that you did not personally receive a notice, the carrier’s tracking system remains the authoritative source for delivery confirmation.

Please also note that if a parcel is marked by the courier as returned to sender, it is routed to the courier’s return warehouse. In many cases, such parcels are disposed of or destroyed by the courier if they are not re-dispatched within their internal deadline. Unfortunately, this process is entirely managed by the courier and is outside of our control.

As the order was successfully produced and shipped in accordance with your purchase, and the carrier confirms fulfillment activity on their end, we regret to inform you that we are unable to issue a refund in this situation.‘

There was no notification from Royal Mail and they refused to look into this and said all on me to follow up.

December 2, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

we’re sorry to hear about your experience. We’ve tried to locate your order based on the information in your review, but unfortunately we can’t identify it in our system without an order number.

Could you please email us at
📩 elitefootballjersey@gmail.com

with your order number + full name?

We’ll investigate this immediately.

For failed deliveries:
If Royal Mail is unable to deliver, they always leave a delivery notice or pickup instruction and the parcel is usually held at the local depot for collection. We’ll be happy to check the tracking history and help you arrange redelivery or pickup.

Please rest assured — whenever something goes wrong with a delivery, we always look for a fair solution together with the customer.

We’re ready to help — just send us your details and we’ll sort this out as soon as possible 🙏

Rated 1 out of 5 stars

Think twice before buying!

This has been a terrible experience from start to finish. The order took an insanely long time to arrive, which is completely unacceptable. I ordered two shirts: one arrived with extremely poor-quality logos, and the other doesn’t match their own size chart at all.

I have already emailed them to start the return process, and I have received no response. Customer service seems nonexistent. To make things worse, their so-called “mystery gift” was nothing more than a cheap keychain — honestly embarrassing.

If this is not resolved properly, this will be my first and last order. I would strongly advise others to think twice before buying from this company.

December 28, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Leroy,

Thank you for taking the time to share your experience — we’re genuinely sorry to hear that your order didn’t meet your expectations. That is absolutely not the experience we want our customers to have.

We understand your frustration regarding the delivery delays and the quality issue with one of the shirts. During the peak Black Friday and holiday period, some shipments experienced unexpected delays and product issues — but we take this seriously and we want to make this right for you.

Please rest assured that our team always provides a solution — whether that is a replacement, a return & refund, or another suitable option.

It looks like your previous message may not have reached our support inbox, so we kindly ask you to contact us again at:

elitefootballjersey@gmail.com

Please include your order number and photos of the items, and our team will handle your case with priority.

We’ll stay in touch until everything is fully resolved for you — thank you for your patience and for giving us the chance to fix this.

Rated 1 out of 5 stars

Don’t bother! It’s a con! Ordered on 8th dec never arrived it’s…

Ordered on 8th dec never arrived it’s now 28th it’s
Clearly not coming, don’t waste your money it’s a con

December 27, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

UPDATE:

Dear Simon Dowie

Your parcel has now been successfully delivered. We sincerely apologise for the earlier delay and any inconvenience this may have caused.
We hope that everything is to your satisfaction and that you enjoy your order. If you have any questions or need assistance, please do not hesitate to contact us by e-mail. Our team is happy to help.

Hi Simon,

we’re sorry to hear about your experience and we completely understand your frustration.

We’ve looked up your name in our system and can confirm that your order was placed on 12 December. Your tracking has now been updated by the courier and the parcel is in transit — delays occurred this month due to the heavy December & holiday backlog before Royal Mail scans incoming international shipments.

Could you please check your tracking link again?

We’re not a scam — our team is actively monitoring delayed December orders and working with the courier to ensure they are delivered as soon as possible.

Thank you for your patience — we’re here to help until everything is fully resolved.

Rated 1 out of 5 stars

Fake rubbish

Wife ordered me a jersey for Xmas, it's a fake, cheap looking rubbish, ordered an XL and it fits like a Medium, Avoid like the plague, please dont waste your money on this rubbish

December 25, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Dean,

Thanks for sharing your feedback — we’re really sorry to hear that the jersey didn’t meet your expectations.

This is why we always recommend checking the size chart on each product page before ordering.

We’d really like to help you with a solution — an exchange for a different size or another option that suits you better.

Please contact us at email with your order number, and our support team will be happy to assist you further.

Thank you for your understanding — we’re here to help.

UPDATE:
can you please send us an email so we can help you? We cannot locate your order without full name or ordernumber

Rated 3 out of 5 stars

Still no sign of order...AVOID this company!

UPDATE- Football tops have now been successfully delivered. They are good quality and fit perfectly. A second set then turned up a week later! Contacted the company who responded quickly and said the extra tops could be kept.

Ordered 2 tops at the end of November and still not arrived. Received a generic response via email which said exactly the same as all replies here. All replies to complaints on here are clearly copied and pasted so my trust in this company is non existent! They took my £80 quickly enough but I've still got nothing to show for it over a month later!

December 23, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

UPDATE:
Packages got successfully delivered. Please accept our apologies for the delay!

Hi Fiona,

we completely understand your frustration, and we’re really sorry for the delay.

We’ve checked your order and can see that it is still in transit with Royal Mail. Unfortunately, Royal Mail has experienced severe December backlog delays in their international processing centres, which is why your tracking has not updated yet. This does not mean the parcel is lost — only that it is still waiting to be scanned into their network.

Our team is now following this up directly with the carrier to speed things up and make sure your order is delivered as soon as possible.

To help us resolve this quicker, please contact us at email

and include your order number — we’ll prioritise your case and keep you updated.

We truly apologise for the inconvenience and appreciate your patience — we’re doing everything we can to get your parcel to you.

Team Class Football Jersey

Rated 4 out of 5 stars

Ordered a shirt and shorts for my son…

Ordered a shirt and shorts for my son at beginning of December and like many others have had nothing . So another child going without an Xmas present. Will never order from here again.
Update 23/01/26 the items arrived in the new year all though very late in getting here they are of good quality and my son was over the moon with the set .

December 7, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Kelly,

we’re truly sorry for the stress and disappointment this delay has caused, especially with it being a Christmas gift for your son.

We checked your order and can confirm that it has since been delivered. We really hope your son is happy with his set — but if there’s anything missing or not as expected, please let us know and we’ll take care of it right away.

December and the Black Friday period caused some unexpected delays in transit this year, but that’s still no excuse for the frustration caused — and we sincerely apologise.

If you need any further help, you can always reach us at email

Thank you again for your patience.

Team Class Football Jersey

Rated 1 out of 5 stars

Awful customer service

Awful customer service. No way to contact them and no response when you finally find an email address.
Placed order on 30 November and still no update or delivery. They were Christmas presents.
Would never buy from them again.

December 22, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

UPDATE:

Dear Neelan Bains,

Your parcel has now been successfully delivered. We sincerely apologise for the earlier delay and any inconvenience this may have caused.
We hope that everything is to your satisfaction and that you enjoy your order. If you have any questions or need assistance, please do not hesitate to contact us by e-mail. Our team is happy to help.

Hi N Bains,

we completely understand how frustrating this must feel, especially since these were meant to be Christmas gifts. Our sincere apologies for the delay and for the lack of timely communication — that should have been better.

Due to the exceptional December shipping rush, some international parcels experienced delays in tracking updates, even though they were already in transit. We’re working hard to ensure all December orders are delivered, and in most cases these shipments have since arrived or are due to be delivered shortly.

Please email us your order number
We’ll check the current status right away and make sure everything is resolved properly.

Thank you again for your patience — our team is ready to help you.

Team Class Football Jersey

Rated 3 out of 5 stars

Still haven't received anything

Update 8 february
Nothing yet!

Update February 6
After inquiring, they said they would contact DHL, but I haven't heard anything yet and nothing appears in the Track & Trace app.

Update 3 february
After inquiring, the package was supposedly in my country. Nothing shows up in the track and trace app.

Update 22 january 2026
I received a WhatsApp message. They said they were sorry I left a negative review here. They explained about Black Friday and why it was taking so long... and asked if I could edit the review. They also included a link with track and trace in the WhatsApp message.

Update 9 january 2026
They would send a new shirt in the correct size
I received this link on January 9th.
Note: Please be advised that new tracking numbers will be active within 24 hours and show movements within 5-10 days until it is DELIVERED.

Update 3 januari 2026
They asked if I could send pictures of the shirt that was too small by email.

Update 25 december 2025,
I ordered size XL, and the give me a L
Question: How can I exchange this shirt?
I'll waiting for an answer.

Update: 24 december 2025.

The t-shirts I ordered arrived today. Luckily, just before Christmas :) The only downside is that the wait is long, and the Chinese tracking system isn't up to date, and we can't read Chinese.
Happy Hollidays!

Still haven't received anything! I placed an order for two shirts on December 3, 2025. The status is: Shipment not yet received or processed.

Unfortunately, no Christmas presents under the tree.
I want my money back asap. A very disappointed customer.
I have send 2 e-mails and no reaction also.

December 3, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Mrs. Hoek,

We’re very sorry to read this and we completely understand how disappointing this is — especially since the order was meant as a Christmas gift.

To clarify the situation: your order was shipped on 08/12 and is currently in transit. Because this is an international shipment, the status can show “shipment not yet received or processed” until the parcel is scanned by the local carrier. During the Black Friday and Christmas peak period, these scans are unfortunately taking longer than usual.

This does not mean your parcel hasn’t been sent or is lost — it is on its way. We also sincerely apologise for the delayed responses to your emails; due to the extremely high volume during this period, replies have taken longer than normal.

Again, our apologies for the frustration caused. We are doing everything we can to get all orders delivered as quickly as possible.

Kind regards,
Team Class Football Jersey

Rated 1 out of 5 stars

Misleading policies, poor communication, and unfair return practices…

I had a very frustrating experience with this company and would strongly advise others to AVOID.
Communication is nearly impossible. It regularly took 3–4 days to receive a response to emails, even for time-sensitive issues such as order cancellation.
I attempted to cancel my order less than one hour after placing it, fully within their advertised 24-hour cancellation policy. The cancellation was refused — most likely because they only replied several days later. In practice, cancellation is not a real option despite being advertised.
They ignored their own cancellation policy and instead forced me into their return policy. In their emails, they explicitly stated that any return must be sent to their warehouse in China, yet they did not provide an actual return address, making the return impossible to complete.
Even though the cancellation failed due to their slow response time and their mistake, they were not willing to cover the return shipping costs, despite the issue being entirely of their making.
As a proposed “solution,” I was offered to keep the jersey and receive only 10% of the amount paid as a refund, which is completely unreasonable.
Their practices are also misleading and confusing:
The advertised “mystery gift” turned out to be just a 10% discount code for a future order.
They claim not to have a UK return address, yet the parcel itself shows a UK address for failed deliveries, which adds further confusion.
Overall, the policies advertised on their website do not match how they operate in reality. Slow communication, lack of transparency, and refusal to take responsibility made this an extremely stressful experience. I would not recommend ordering from this store.
Order#47488

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order with company on 2nd December n…

Placed an order with this company on the 2nd of December then received an email on the 8th with a tracking number for royal mail. I check to see when it's expected and all It ever says is we are expecting it
It's now the 20th of December and I still get the same message.
There was no mention of it being shipped internationally either!
This was a christmas present so I'm really annoyed.

December 2, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

UPDATE:
Dear customer,
Your parcel has now been successfully delivered. We sincerely apologise for the earlier delay and any inconvenience this may have caused.
We hope that everything is to your satisfaction and that you enjoy your order. If you have any questions or need assistance, please do not hesitate to contact us by e-mail. Our team is happy to help. We hope you will reconsider your review.

Hi,

We’re really sorry to hear how frustrating this has been — we completely understand your disappointment, especially since this order was meant as a Christmas present.

To clarify: your order was shipped on 08/12. Because this is an international shipment, Royal Mail tracking will continue to show “we’re expecting it” until the parcel is physically scanned into the Royal Mail network in the UK. Unfortunately, during the Black Friday and Christmas peak, this first scan can take longer than usual. This does not mean the parcel hasn’t been sent — it is already in transit.

We apologise if this wasn’t clearly communicated at the time of ordering, and also for the stress this delay has caused. We are doing everything we can to get all orders delivered as quickly as possible during this exceptionally busy period.

If you’d like a personal update or assistance, please contact us directly at classfootballjersey@gmail.com
and we’ll be happy to help.

Kind regards,
Team Class Football Jersey

Rated 4 out of 5 stars

service and communication

Just to update my review. My son's shirt arrived late on Christmas Eve! It was of good quality, good fit and was a very nice surprise for him on Christmas day. So have updated my review to 4 stars. It would have been 5 stars had I been able to get an update sooner and taken some of the stress out of the delivery wait.

Well done in the end Class football Jerseys, 'nice save', hopefully you can take the feedback on board and switch to a courier that gives you and the customer better tracking of the delivery from leaving the factory to customer address.

December 19, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Terry,

We’re truly sorry to read this and we completely understand your frustration — especially as this was meant to be a Christmas gift.

To clarify the situation: your order was shipped on 8th December. Because this is an international shipment, Royal Mail only updates the tracking once the parcel is physically scanned into their network in the UK. Until then, the status remains “Royal Mail are expecting your parcel”. This is normal for international deliveries, especially during the very busy Black Friday and Christmas period.

Due to the exceptional volume this year (we went viral during Black Friday), there have unfortunately been delays with Royal Mail, DHL and other carriers, which is also why our email response times have been slower than usual — for that we sincerely apologise.

That said, your parcel is on its way and we are doing everything possible to ensure all orders arrive before Christmas.

If you’d like, please contact us again at classfootballjersey@gmail.com
and we’ll personally monitor your delivery for you.

Thank you for your patience — and again, our apologies for the inconvenience.

Kind regards,
Team Class Football Jersey

Rated 3 out of 5 stars

Poor communication. Order not received yet!

Edited.I've increased my rating to reflect this. It arrived with a day to go. Son happy with it. Still stand by poor comms. Did not respond to my initial email until my trustpilot rating. Communication is key. Perhaps knowing Black Friday will affect experience of customers have more staff over this time to correspond or be more releastoc with timings on purchase. Order on the 3/12/25 order no #52267. Not received. Royal Mail tracked number continues to says it has not been received yet. Emailed company to ask when it might arrive. No reply yet. It's a Christmas order. Losing hope. Will it arrive?

December 3, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Mandy,

Sorry for the concern this has caused.

Your order #52267 has been shipped and is part of an international shipment. During the Black Friday and Christmas period, we experienced an exceptional surge in orders after going viral, which has caused some delays in tracking updates.

With international deliveries, it’s normal that Royal Mail shows “awaiting parcel” until the package reaches the local sorting hub. Please rest assured: your order is on its way, and we’re doing everything we can to deliver all orders before Christmas.

If you’d like a personal update, please contact us at classfootballjersey@gmail.com
— we’ll be happy to help.

Kind regards,
Team Class Football Jersey

Rated 1 out of 5 stars

Ordered a top on the 1st of December

Ordered a top on the 1st of December, tried to contact them 4 times and had nothing back. On Royal Mail tracking it just says, waiting on top. Very poor communication

December 1, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi,

We understand your concern and would like to clarify the situation.

Your order was shipped on 06/12 and is currently in transit. During the Black Friday and Christmas peak period, carriers like Royal Mail/DHL often experience delays in scanning parcels into their system. This means tracking can show “awaiting parcel” or no updates for several days, even though the shipment is already moving through the network.

Please rest assured: your package is on its way, and our team is doing everything possible to ensure all orders arrive before Christmas. Many parcels only start showing updates once they reach the local sorting center — this is completely normal during this busy season.

We truly appreciate your patience and understanding, and we’re always here if you need further assistance.

Kind regards,
Team Class Football Jersey

Rated 1 out of 5 stars

Poor communication - missing order

Placed an order for 3 shirts on 03/12/25, received the email suggesting it had been shipped with the Royal Mail tracking code on 08/12/25 - no items yet (14 days later) and no response to numerous emails sent. When I use the tracking number provided, royal mail are “expecting my parcel” as they have done for 9 days now!!! I spent over £100 on this website buying items for Christmas gifts that now appear to be lost/not coming. Very disheartening as not only am I out of pocket but now more than likely having to disappoint people at Christmas. The lack of communication is also a worry, as I haven’t had any response to my numerous emails asking for advice and clarification. I would urge anyone to think twice before placing an order, I certainly wish I did!!

Editing to add that I’ve just seen the company’s response to another disgruntled customer suggesting the parcel “is on its way but hasn’t been scanned yet” - as someone that works in retail/with Royal Mail, they will NEVER move parcels that are not scanned in the system so this already tells me that my parcel has not left yet, two weeks later

December 3, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Emma,

We’re genuinely sorry for the frustration this has caused — we completely understand how stressful this is, especially when the order was intended for Christmas gifts.

To clarify the situation:
Your order was dispatched on 08/12, which is why a Royal Mail tracking number was generated. At this stage, Royal Mail shows “expecting the parcel” because the shipment is moving through their international consolidation and transit hubs first. During this phase, Royal Mail tracking does not update until the parcel is physically scanned into their UK network. Unfortunately, this is standard behaviour for Royal Mail with international e-commerce shipments, especially during peak periods.

Due to the extreme Black Friday and Christmas volumes, Royal Mail and their partner carriers are currently experiencing delays in scanning and first-mile updates. This does not mean the parcel hasn’t left — it means it hasn’t yet reached the Royal Mail intake scan point. Once it does, tracking will update normally and delivery usually follows shortly after.

We also sincerely apologise for the delayed email responses. The Black Friday period created an unusually high volume of customer enquiries, and while that explains the delay, it doesn’t excuse it — that’s on us.

Your parcel is still in transit and expected to arrive in the coming days.

We appreciate your patience and understand your concerns. We’ll also continue monitoring this shipment closely.

Kind regards,
Team Class Football Jersey

Rated 4 out of 5 stars

Half my order missing and can’t get any communication - issue resolved satisfactorily

Ordered 2 football shirts but after more than 2 weeks only, one turned up. No ‘mystery gifts’ promised on check out either.
I emailed them, nothing no response.
I sent a message on instagram and got a reply very quickly saying so sorry and they’d look into it immediately. Then just disappeared, no answers despite several messages.

Obviously if the shirt turns up, I will happily update this review but so far I’m holding out little confidence.

UPDATE: they did get in contact with me and sent the missing shirt (still neither of the ‘mystery gifts’ that were promised at checkout, but no worries) and because it arrived so late offered me a partial refund. Communication was good in the end so I’ve edited my review and increased the ‘stars’ too :)

December 15, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Hi Elizabeth,

We’re really sorry for the confusion and frustration caused — this is not the experience we want for our customers.

We’ve checked your order and can confirm that the missing item and mystery gift have already been reshipped. You’ll receive a new tracking number by email shortly so you can follow the delivery.

Our apologies for the delayed communication during the very busy Black Friday and holiday period — that’s on us. We appreciate your patience and assure you the issue is being resolved.

Once everything has arrived, we’d be grateful if you’d consider updating your review

Kind regards,
Team Class Football Jersey

Rated 1 out of 5 stars

Still waiting on an order placed in…

Still waiting on an order placed in November. Only received by Royal Mail a week ago and said would be 12-16 days!!! Not good enough

December 17, 2025
Unprompted review
Classfootballjersey logo

Reply from Classfootballjersey

Dear customer,
Your parcel has now been successfully delivered. We sincerely apologise for the earlier delay and any inconvenience this may have caused.
We hope that everything is to your satisfaction and that you enjoy your order. We would appreciate it if you can revise your review 🙏

Hi Anon

We’ve checked our system carefully, but unfortunately we can’t find any order or contact linked to the name “Anon”. To help you properly, we really need a bit more information.

Please contact us directly at classfootballjersey@gmail.com
with: your order number

Once Royal Mail receives and scans a parcel, it is normally delivered within 1–2 working days. The longer timeframe mentioned refers to the international shipping stage before Royal Mail receives the package.

We’re more than happy to investigate this for you and resolve it as quickly as possible — we just need your order details first.

Kind regards,
Class Football Jersey Support Team

Update:
We could not find any ordernumber leading to the name 'anon'. Can you please contact us so we can help you get a compensation for the delay?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look