Claude Reviews 1,421

Every time I use this AI, rather than give me helpful advice it butters me up, tries to tell me my question is good, no matter what I ask it. It just tells me I'm doing such a good job asking it questions, adding to its user base. I hate it. I don't want it to tell me I'm a good boy, I want it to tell me the answer to my question. And on top of that, it's almost never right. Today in fact I asked it whether or not it could figure out what color my shed was, and it told me that it was Sherwin Williams color PPG2324. PPG is not a Sherwin code. That is a PPG code. This color doesn't even exist. And that's just the latest example of it being wrong. I've been trying to improve the experience of streaming video games too, and rather than tell me work arounds or certain things I can try to improve my gaming experience, it told me to edit certain code in certain files that I can't access because I'm on a non Microsoft system. The AI KNOWS that because I've told it, and I kept telling it. It's an idiot, trained on idiots, and will never amount to anything worth anything.

I recently purchased the pro subsscriteion of claude. I didnt realize it had my work email not my personal eamil. There is no way to change the basic email in claude. You have to cancel your subscriteion. Then you have to contact support to have your phone number removed. This is a basic function of every subscriteion I have.

Do better Claude.

WORST EXPERIENCE:

In Claude's own words,

"Here's what happened with your subscription:
What occurred:

You paid $20 for Claude Pro on May 17, 2026, with service through June 16, 2026
On May 29, 2026, your account was automatically upgraded from Pro to Max

You were charged $87.92 for the Max upgrade without authorization
The upgrade happened through our system, not by your action

The refund:
Your $87.92 Max charge was refunded to your Visa ending in 7509
Processing the refund required cancelling your entire subscription

The limitation:
Our system doesn't allow reversing an upgrade while keeping your original Pro subscription active.

This means you lost access to the Pro plan you'd already paid for through June 16, and would need to re-subscribe at the standard $20/month rate to regain Pro access.

I understand this outcome feels unfair given you already paid for Pro service."

Absolute masterclass in utterly incompetent software design. My account was flagged by an automated system and suspended. Instead of letting me just delete my account, the system plonks a massive, un-dismissable "Verify your age" overlay on the screen that completely traps the user interface. It literally blocks the "Delete Account" button from being accessed.
To make matters worse, trying to contact support to fix this results in getting deflected by a completely useless automated email script. The bot literally tells you to log in and use the Help Center messenger to get assistance, the exact user interface the system is currently withholding. It is a completely broken, circular loop of pure bureaucratic slop.
Forcing users to either hand over sensitive biometric/ID data to a sketchy third party or remain trapped in a logged-in state without account control is completely unacceptable design, and I am baffled that this garbage passed basic unit tests and was not flagged by even one member of the design team. Fix your broken UX. Abysmal. Would gladly give negative stars if I could, because even one star is too generous. Will never use again. Stay as far away as possible from this absolute joke of a platform at all costs.

frustrating. I was trying to migrate data to my notion and it kept failing and claude kept prompting me to try again until all my credits had been used. I reached out to the support chat and was told nothing can be done. seems really unfair to keep prompting me while duplicating the data but not completing it and charging me as well.

works about 30% of the time. I have a paid-for add of £20 a month. Updated credits at least four times within that same month, which is pointless as they last less than five minutes for the simplest of tasks. Updating a website button, one button made it loop and spool for over three minutes before telling me I ran out of credits and it would restart my session in 5 hours' time. I got this to help me with tasks but now it would be faster if I did them myself instead of constantly fixing Claude's mistakes. I could fill this text section with hundreds of examples. Use at your own risk

Subject: Pro subscriber — product is strong, support experience is driving cancellation
I'm a paying Claude Pro subscriber. I want to be clear that the AI itself is genuinely useful — for time-sensitive research, financial/tax reasoning, and as a sounding board, it performs well and often better than alternatives.
The reason I will not renew is entirely the experience around the product:

Usage limits interrupt real work. I hit "low usage / approaching limit" warnings during modest sessions despite paying for Pro. Competing paid tools don't impose comparable friction.
Technical glitches during active sessions, including occasional incorrect source citations.
Customer service is the worst I have experienced from any company — and that is not hyperbole. Simple questions go unanswered for three-plus weeks. Replies come from a bot with no path to a human who can actually fix anything. I've dealt with cable companies, telecoms, and government agencies and never encountered this.

The strategic problem: you have a strong product being undermined by a support function that makes paying customers feel ignored. I wanted Claude to be my primary tool. Because of the support experience, it has become a fallback, and I intend to let my subscription lapse.
If a human reads this: the issue is fixable, and it's costing you customers who otherwise want to stay.

​I am writing to express my deep frustration with my current support experience. My subscription has an issue, and my ticket was queued for "human intervention" a full week ago. Since then, absolutely no one has attended to it, and I am completely unable to use the product I paid for.
​This situation perfectly illustrates how over-automation destroys customer satisfaction. No matter how great your product is, completely cutting out timely human support results in an extremely poor customer experience.
​Please escalate this immediately to a live agent who can manually fix my subscription today.

They randomly blocked and cancelled my account because there were signs of someone under 18 using my account. There wasn't. I just use "highschool scholar" as an experience level in my prompts. There are no minnors in my household and I am 39 years old. Now it's asking for a copy of my government ID in order to fix the problem. There is absolutely NO reason they need my ID on file. I had been using this site consistently, but just paid for an upgraded account with Grok and will be using that moving forward.

I was a Claude Max subscriber at $200/month — I just downgraded to the $20 Pro plan and I want to explain why.

I'm a software founder actively building multiple products. I use Claude as a core part of my development workflow — architecture decisions, UI mockups, technical handoffs, agentic coding sessions. This is exactly the use case Anthropic markets the Max plan for.

The reality: on Opus 4.7, I was hitting the 5-hour usage wall in 10 to 30 minutes. Then waiting 4 to 5 hours to get access back. Then hitting the wall again in another 10 to 30 minutes. That is not a $200/month product experience. That is not even a $20/month product experience.

I understand compute is constrained. I read the blog posts about the SpaceX deal and the infrastructure investments. But selling a $200/month plan while quietly delivering 20 minutes of usable access per session is misleading. The marketing says 'more capability, higher limits.' The reality is a revolving door of rate limit walls.

I switched to Sonnet 4.6 on the $20 Pro plan. It handles my workflow. The irony is not lost on me.

Anthropics product quality is genuinely excellent. The models are impressive. But charging a 10x premium for a service that locks you out every 20 minutes is not a sustainable way to treat paying customers. I hope the new compute capacity actually reaches the product — because right now the gap between what Max costs and what Max delivers is too wide to justify.

this pitiful website erased all of my progress >:( and I have to do it all over again so please don't use this again also I am the tiktocker: power up hunter ;)

My experience with Claude Pro has been extremely disappointing. I cannot recommend it, even for light use.

The paid Pro plan reaches its limits far too quickly. It feels like you pay for a subscription, but then still have to worry constantly that the service will suddenly stop working. For me, this makes the product stressful, unreliable, and not worth paying for.

I used Claude for drafting, editing, document analysis, business writing, and longer conversations. But even when I reduced my usage a lot, the limits still made the plan feel unusable. I previously upgraded to Max because Pro was not enough, but Max is far too expensive. After switching back to Pro, I almost stopped using Claude completely.

The quality is also not reliable enough. Claude has poor memory, makes too many mistakes, and sometimes invents things that are simply not true. This is a serious problem if you use it for anything important.

The support experience was even worse. I contacted support and the AI support agent kept repeating generic answers. It admitted it could not access my account, could not review my usage, could not escalate my case, and could not create a ticket. The “solution” was basically to pay more through usage credits or upgrade again to Max.

In my opinion, Claude Pro is a very poor paid product. The limits are far too restrictive, the reliability is not good enough, and the support process is shockingly bad. I regret paying for it.

I was very happy with CLAUDE free.. so i did buy claude PRO: it is very BAD : full of bugs, forget your history, very slow and your day quota is worse than free version: i share the bad feeling of many...

Great interface and approach to working with document and Cowork function is great! Unfortunately, limits end too fast, but overall great user experience.

Claude refund support is one of the worst AI customer experiences I’ve had

I honestly feel exhausted after dealing with Claude’s refund process.

I’ve used many AI services before. Normally, if you barely use the service, explain the situation, and contact support, at least a real person reviews the case properly.

But this experience felt completely different.

I subscribed again on May 10, 2026 as a new purchase. I only sent one short test message, got a poor response, and stopped using the service immediately.

However, because I had received a refund last year, my new refund request was automatically denied without properly reviewing the actual situation.

The worst part was the customer support process itself.

I kept receiving AI-generated responses that repeated the same vague explanations over and over again. There was no clear human support, no direct answer, and no honest confirmation about whether the refund would actually be processed.

At one point, they even asked me to withdraw my card dispute inquiry first, while still refusing to clearly guarantee the refund itself.

As a customer, this felt incredibly frustrating and emotionally draining. It honestly felt like I was being trapped in endless automated responses instead of speaking to a real company willing to solve the issue.

In today’s AI market, where users can freely choose between many competing services, handling customers this way is shocking and disappointing.

People considering Claude should carefully think about whether they are comfortable with this kind of refund policy and customer support experience before subscribing.

I used Claude to build a tool to automate part of my job, and after days of using it, the experience has been very frustrating. You tell it to fix issue 1, 2, and 3, it responds as if everything has been fixed, and then a large portion of your usage limit gets consumed. When you actually open the tool, you often find that nothing changed and the same issues are still there.

The most frustrating part is that it confidently gives responses saying the work is completed when, in reality, many times nothing was actually fixed. It ends up feeling misleading because your usage limit is being used while you are not making real progress.

The weekly limit also runs out very quickly. In my experience, it can be exhausted after around 10–15 prompts, which makes it difficult to continue working on anything substantial. For building or improving a real project that requires multiple iterations and testing, it feels very limiting and inefficient. Based on my experience, I would not recommend it.

SCHLECHTESTE AI EVER!!! ABSOLUTER BETRUG!!

User:

"I don't know. Should I get something more intelligent, let's say, a nineteen seventies pocket calculator to check your maths for you?

Claude:

"Go ahead - I'd rather you trust a (1970's) calculator than my track record today."

£448,000 × 0.04 = £17,920 per year
£17,920 ÷ 12 = £1,493.33 per month
£17,920 ÷ 365 = £49.10 per day

If that's wrong, tell me what the (1970's) calculator says and I'll fix it."

You couldn't make stuff like this up and, very helpfully, Claude Max AI saves you the trouble of making stuff like this up.

the worst!!!!! do not recommend!! almost a scam!

After paying 100$ subscription , I got to use it few times before they banned my account for no reason at all, I had a deadline very close one, they had the audacity to just tell me it will take at least 10 days to get an email! yes because tokens don't grow on trees but my days do!!!!
after talking to few people on Discord, I found 3 people sharing the same exact story, Ban after less than 1 day or 2 of usage! It feels like a sophisticated scam method! no way to refund altho I didn't use it even for a day! I got it at 3pm, banned by 3am!