Claverings Removal and Clearance Reviews 163

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

James and the team managed to book us in at really short notice when we were let down by another company. Highly recommended- worked tirelessly throughout the whole day, very attentive to our needs an... See more

Rated 5 out of 5 stars

Dewy & Pierce worked a minor miracle fitting everything in the van, including a rather heavy piano! Nothing was too much trouble… they arrived on time & quickly filled the van and later arrived at o... See more

Rated 5 out of 5 stars

We recently moved house and decided to use Claverings after being recommended by friends. Proved to be a really great decision. Sam accommodated numerous date changes which helped manage the stre... See more

Rated 5 out of 5 stars

Simply the Best! Polite, considerate, no fuss, strong & efficient sums them up. I used Barnes on my previous house move & they sent me an overweight inappropriately behaved chap who practically dem... See more

Company details

  1. Moving and Storage Service
  2. House Clearance Service

Written by the company

Your trusted removal and clearance company, based in London, Kent, and the East of England. 45 years of property experience, our customer is at the heart of everything.


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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Rated 5 out of 5 stars

A brilliant local company

First and foremost, the lads that work for Claverings are really polite, friendly and hardworking. They put in an absolute shift last Friday to get us moved into our new home and I cannot fault a single one of them for the effort they put in. A special shout out to Zack (I think!) a young lad who worked his socks off all day from start to finish without so much as a huff or a puff. They constantly asked "where do you want this? Are you sure? Is this OK?" And took care with our items. They were conscious of larger items not scraping any walls and had a good systems of 'socks team' and 'shoes team' to get everything in without getting our carpets muddy.

Due to a unforseen staffing issues, we only had two men to begin with. Sam was reassuring and in constant contact. By the end of the day we had 7 lads getting stuff out of the vans and (on my request) unloading the remaining items into the garage for us to bring in when we had assembled our furniture. Later that evening, I had a knock on the door- a printer had been left behind in a van and Ross had come back in his own time to deliver it. Very kind and personal, which I doubt we would have had from a national chain.

I would recommend Claverings to anyone moving home. And not just because of the bottle of prosecco they gave us before they left 😅 a lovely touch especially for a very stressed mum of a 2 year old!

Thank you Sam & team 🍾

December 21, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Thank you. Covid really did cause us a challenge that day as it has all month, but we pulled through. We love moving service families too and glad you settled in well. Have a great Xmas

Rated 1 out of 5 stars

Do not use Claverings!

I had arranged with Sam for Claverings to collect my belongings and put them in storage.
All seemed great until the day of the move when although friendly, the three guys struggled to lift and maneuver the bigger items through doors and round the side of the house. This is when i realised they was not as professional as first thought.
Later on Sam contacted me to tell me they needed 2 containers instead of one to store my stuff. Obviously Iwas not happy as i had already budgeted but okay then.
Two months had passed and I had wanted to access my items.
I was led to believe it was 24/7 access. I had arranged with Sam and gave him over 48 hours notice that i wanted access.
He said there would be someone there to meet me at the storage location.
No one was there, I phoned Sam and told him, he then said he would sort it and phone me back.
He didnt and was then ignoring my calls.
A wasted trip and a waste of time. I found this shocking and cowardly behavoir.
Sam eventually text hours later then ignored my call again after trying him while he text me.

I tried again to access my items. This time i gained access from the site owner to discover the containers were damp and not insulated- as advertised.
But the worse thing was the 2nd container i was paying for was had 3 items of mine in, these could of easily been stored in my other one! On top of that, the 2nd container I was paying for was actually someone elses!
I had full access to all of there stuff.
This is disgusting that mine and another persons items were not kept seperate or safe and the fact Claverings were charging us both (more than likely) twice.
I got my belonging out of there as quick as i could and would suggest you look elsewhere for a removals company.
Clavering did reimburse me the charge for the 2nd but only had i checked this wouldnt have been the case!
This experience leaves me to think how other many people this cowboy outfit has scammed.
Steer well clear!

December 21, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Hi Colm.

As discussed, unfortunately you hadn't done a full video of your possessions that during COVID times we have relied on people's honesty. It's always a risk but we did a full day to get you moved accordingly; we didn't charge extra.

We sent the men and vehicles based on that. We also did the weekend to help you as it was last minute. In fact we also gave a discounted initial period of storage as you were struggling budget wise.

In terms of the storage we have given a full refund PLUS fuel payment for the wasted trip which was short notice and in terms of contact we have been doing 12-15 hour days to get people moved pre-Xmas, even though the misjudgememt meant your stuff was left to being across two containers (one is our own stuff within the team), not a client.

The storage cost was heavily discounted as we did not expect you to be across two containers, so again were being fair to you.

Unfortunately I think the non attendance meeting you at the storage at short notice has caused an issue here; I was on a job finding it hard to talk and I was let down, which also let you down. Bad luck and regrettable situation however we have refunded you and also given you a payment against fuel etc which we offered immediately.

We are a premium company and always will be but I think we were set up a little by your move.

That said, best of luck and sorry it didn't work out.

Rated 5 out of 5 stars

Sam was very helpful squeezing my…

Sam was very helpful squeezing my removal date into his busy schedule and then when the move fell through with very short notice he offered an instant refund. Great company! Thank you!

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Easy and stress free moving experience…

Easy and stress free moving experience with Claverings.
Had two really friendly guys who were happy to move all my furniture, even a few smaller bits, from a first-floor flat into a house, plus drop off a few items at a second location.
Couldn't fault them and would definitely recommend for anyone who needs a moving/removals company.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Removals Team

The Claverings team have been so helpful and professional. When we found out we had only a week before we needed to move out of our home and couldn't find anyone that could move us on the date we needed they agreed to move our things into storage before our deadline and within 5 days. Doing a estimated cost off a video as they were unable to get to the property to do a quote in person. Their communication has been great throughout and upon arrival they were both friendly and polite getting the job done quickly but carefully. I would definitely recommend them and if I ever move again they will be the movers I use.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous service!

I would highly recommend Claverings! What could of been a very stressful day, turned out to run very smoothly. James and the team were so helpful and professional. Nothing was too much trouble for them.
Thank you to Sam for fabulous communication from start to finish.

November 29, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Thank you

Rated 5 out of 5 stars

Super Smooth Move

The guys at claverings made what could’ve been a traumatic day moving a large family home run super smoothly. Phil, Dewy & the team were all great guys, they put us all at ease, took charge and helped organise every step of the way whilst still maintaining a relaxed attitude! I would thoroughly recommend Sam and the team.. nothing was too much trouble 🙌

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Cannot speak highly enough with our…

Cannot speak highly enough with our move with Claverings. So much care and attention to detail with moving items into storage promptly and efficiently. Sam was always available to discuss options with dates and offer solutions. The team on both days, James, Jay, John and Chris were excellent a real credit to the company and look forward to seeing them when we come out of storage. Great company and highly recommend using Claverings.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely professional!

This company moved some stuff for me a few weeks ago. Incredibly professional and polite, the movers went above and beyond offering a fantastic service.

November 10, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Thank you

Rated 5 out of 5 stars

A personalised service

Sam and his team went out of their way to make our moves into storage and then to our new house a very smooth and stress-free experience. I would highly recommend Claverings to everyone looking to move. Thank you for all your help.

October 28, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Thanks Mark glad we could help

Rated 5 out of 5 stars

Fantastic service in all respects

From start to finish the service was exceptional. The men on the day were so helpful, nothing was too much trouble, even helped us swap washing machines around. Really helped make the day a whole lot easier. Would highly recommend.

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Extremely polite, hardworking and efficient. Made my office clearance stress free. Great communication.
I would defo use again and would highly recommend Claverings!

October 18, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Thank you. Pleasure to move you.

Rated 5 out of 5 stars

Claverings - highly recommend

We recently moved house and decided to use Claverings after being recommended by friends.
Proved to be a really great decision. Sam accommodated numerous date changes which helped manage the stress levels.
On the day of moving, Dewie, Adam, Phil and their team did a fantastic job. They were so professional, polite and friendly which made a long day so much more easier.
We can't thank the team enough and would highly recommend Claverings to anyone considering moving house.
Phil & Angela

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Long distance Move

I was recommended Claverings by a friend and I was not disappointed. During a challenging period due to the end of the stamp duty incentive, Claverings were excellent. The guys were hardworking, friendly, professional and very polite which made a long distance move much less stressful. I wouldn't hesitate to recommend.

September 25, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Thank you

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round, from the reassuring phone texts in advance to the incredible work of the guys packing and clearing the house and moving us - would definitely recommend.

September 22, 2021
Unprompted review
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Reply from Claverings Removal and Clearance

Thank you it was a pleasure

Rated 5 out of 5 stars

Excellent service

Excellent service. Sam was very responsive, really helpful & reassuring with the quote & booking. On the day Drew & the team were fantastic. Fast, took great care and nothing was too much trouble. Really friendly team & lovely company. One less stress to worry about when moving!! Thank you Claverings!

August 28, 2021
Unprompted review
Rated 5 out of 5 stars

House Move 18th August 21

Sam really helped us out with our house move at the 11th hour. On the day Jamie and the team were amazing. Nothing was too much bother and they dismantled and reassembled furniture for us. They were all really friendly and helpful and careful with everything. Would highly recommend Claverings to anyone moving house

August 24, 2021
Unprompted review

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