We already had an AIO and Water softener but our well was still having sulfer bacteria getting into our system. The spin down filter was always black and stink was coming steady. The peroxide inject... See more
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Review summary
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Reviews shaping this summary
Excellent experience! Great product! I would recommend that everyone who has a plastic water filter case switch to stainless steel. My plastic cover cracked, and water exploded everywhere. Fortunate... See more
Company replied
Chatted with a very professional representative of the company, took my info and issue and gave me a solution to my issue. As it was just about your closing time still answered right up to the minute.... See more
Company replied
The warranty department was efficient and very easy to work with. Thought I have had two pumps to fail within 9 months of use each, the first replacement was free and the second was at a substantial d... See more
Company replied
Company details
Information provided by various external sources
Clean Water Systems & Stores Inc provides innovative, low cost solutions for problem well waters worldwide. We help folks with bad well water, get great, clean, safe water! If you have bad well water, or city water that you want to improve, give us a call or send an email!
Satisfaction Guaranteed 90 Day Money Back Guarantee
Try our system for 90 days and if you are not satisfied, return for a refund!
We pay for free shipping, and to make sure you are 100% happy, we offer you a 90 day money back guarantee.
Contact info
2806-A Soquel Ave, 95062, Santa Cruz, United States
- 18314628500
- office@cleanwaterstore.com
- cleanwaterstore.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
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We have purchased several systems from…
We have purchased several systems from them over the years. Service has always been good.
May 15, 2025
Reply from CleanWaterStore
Thank you for being a loyal customer over the years! We truly appreciate your continued support and are glad to hear our service has consistently met your expectations. We're always here when you need us!
It's local and everyone is helpful
It's local and everyone is helpful. I was able to go in
and purchase filters for my under the sink water system
May 16, 2025
Reply from CleanWaterStore
Thank you for your support! We're so glad you found what you needed and had a helpful experience with our team. It's always great to serve our local community—don’t hesitate to stop by if you need anything else!
The tech was great
The tech was great, very knowledgeable.It was a bit tough on my first couple of tries in trying to catch up with you folks but I was finally able to do so and get every thing I needed
May 14, 2025
Reply from CleanWaterStore
Thank you for your kind words! We're glad to hear our tech was helpful and knowledgeable. We understand it can be a bit challenging at first, so we really appreciate your persistence and are happy you were able to get everything you needed. If there's ever anything else we can do to help, don't hesitate to reach out!
So it all started with my mistake.
So it all started with my mistake. I ordered a water test kit, and as soon as I made the order, I thought maybe I should have ordered a different kit. So, I contacted one of your representatives, who seemed to know very little and could not assist me, but he promised to have someone call me early the next day. Never got the call. I finally got an email, and it was evident the guy had the wrong phone number for me. But by then, I received the test kit, and as I figured, your expert confirmed it was not the test I needed. He told me to send the test kit back. I allowed a few days to pass and then I sent the kit back. that evening I get another email saying to not send the kit back because you can not reissue it. It cost me $9.45 to send it back. I ordered the test on May 1, today is June 4. Why did the test get shipped to me when I had serious questions about it, and why was I told to send it back when he should have known the test cannot be reissued. So, I'm out $10 and no closer to getting the correct test. I have serious concerns about continuing with your company.
UPDATE: A huge misunderstanding but it was stressful. The company did refund my entire cost including my $10 fee to ship it back. I may give them another try.
April 30, 2025
The product does as it says.
May 12, 2025
Reply from CleanWaterStore
Thank you for your feedback! We're glad to hear the product met your expectations. If you have any suggestions or need support in the future, feel free to reach out.
Price and availability
April 15, 2025
Reply from CleanWaterStore
Thank you so much for your rating! We're glad to hear that our pricing and availability met your expectations. If there's anything else we can do to make your experience even better, don't hesitate to let us know!
Excellent customer service!
I told them what equipment I have, and what it was doing wrong, and they told me exactly what I needed to fix it. And it did fix it.
April 11, 2025
Reply from CleanWaterStore
Thank you for the great review! We're so glad our team could help you troubleshoot and get the right fix for your equipment. It's always our goal to make things easy and effective for our customers. If you ever need anything else, we're here to help!
Excellent company to do business with
Excellent company to do business with. I have been purchasing from Clean Water Store for over a decade and every time it is a solid good experience.
March 20, 2025
Reply from CleanWaterStore
Thank you for your continued support and kind words! We're grateful for your loyalty over the years and are proud to provide you with a consistently positive experience. We truly appreciate your business!
Reached out when the product arrived by…
Reached out when the product arrived by email have never had a response, it’s been over 10 days. Customer service is horrible
March 18, 2025
Reply from CleanWaterStore
Thank you for your feedback, and I sincerely apologize for the delay in our response. I'm glad we were able to address and resolve your concern. The new valve is on its way, and we appreciate your patience as you await its arrival. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
you had what i needed
March 13, 2025
Reply from CleanWaterStore
Thank you for your feedback! We're glad we could provide what you needed. If you have any other questions, feel free to reach out.
Expectations
Over the years I've grown to expect prompt service and help with any questions or problems. And, I've never been disappointed!
February 16, 2025
Reply from CleanWaterStore
Thank you for your kind review! We're thrilled to hear that you've consistently had positive experiences with our service. We appreciate your continued trust and look forward to assisting you in the future!
Honesty
Honesty. Buy this i mean I was not over sold. I thought I would need an iron filter to change it from .6ppm to .3ppm. They suggested that the water softener would do the job with no major affects to its components. I was sold. They also stated that a water conditioner is not the same as a softener. Again I was sold.
February 14, 2025
Reply from CleanWaterStore
Thank you for sharing your experience! We're glad to hear that our team provided you with honest, clear guidance and helped you find the best solution for your needs. We appreciate your trust in our recommendations and are happy to have earned your confidence. If you have any further questions, feel free to reach out!
Reply from CleanWaterStore
Thank you for your feedback! We're glad to hear that your order was delivered as expected and met your needs. We appreciate your business!
Outstanding customer service and a…
Outstanding customer service and a fantastic product! The team was incredibly helpful and responsive, and they made the entire experience seamless. I highly recommend them and will be a returning customer!
February 11, 2025
Reply from CleanWaterStore
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with both our product and customer service. We truly appreciate your recommendation and look forward to serving you again in the future!
This company is the only company that…
This company is the only company that carries the turbine for my water softer. I replaced it and it worked like new. Thank you.
February 12, 2025
Reply from CleanWaterStore
Thank you for your review! We're so glad we could help you find the turbine for your water softener. It's great to hear that everything is working like new. We appreciate your business and look forward to assisting you again in the future!
The ease of ordering
The ease of ordering. Great communication from customer service
February 9, 2025
Reply from CleanWaterStore
Hi Alan,
Thank you for your feedback! We're glad to hear you had a smooth ordering experience and appreciated our customer service.
Clean Water Store
I reached out to their customer…
I reached out to their customer service. They helped me get the products I needed. Delivery was fast and well packaged.
November 13, 2024
Unprompted review
Reply from CleanWaterStore
Hi Michael,
Thank you for sharing your experience! We're happy to hear our customer service team was able to assist you and that your order arrived quickly and securely.
Clean Water Store
Great costumer service and shipped ut…
Great costumer service and shipped ut very fast.
January 21, 2025
Reply from CleanWaterStore
Hi Jennifer,
Thank you for your kind words! We're glad to hear you were happy with our service and fast shipping. If you need anything else, don't hesitate to reach out!
Clean Water Store
Good customer service
Promptly responded to my e-mail about problem with water flowing out the drain line. Provided replacement seals for cost of shipping.
January 20, 2025
Reply from CleanWaterStore
Hi Paul,
Thank you for your feedback! We're glad we could assist you with the drain line issue and provide the replacement seals. If you need any further help, feel free to reach out!
Clean Water Store
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