Clearance Outlet Reviews 

35
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They had an ad on Facebook that indicated they were Wayfair. I bought an item and never got any confirmation or anything. The next day I had a bad feeling and went to their website. Their "about us" a... See more

Rated 1 out of 5 stars

I ordered clothes from them on Dec 1st 2023, now it is January 9th,2024 and I haven't received them yet. I checked the number they gave me and was told my order is delivered on January 4th which is a... See more

Rated 1 out of 5 stars

Have ordered from them once before with no problem but second time not such a good experience. Advertised was a twin pack light fitting and the Amazon price listed also matched the price of the twin p... See more

Rated 5 out of 5 stars

Returned item. I contacted Clearance Outlet and explained that due to health’s issues I was unable to collect my item from my DHL service point. Without hesitation they informed me they’d resend, prio... See more

Company details

  1. Discount Store

Written by the company

The UK's clearance stock specialists - hundreds of new items listed each week, all at fantastic prices and with free UK nationwide delivery


Contact info

2.7

Poor

TrustScore 2.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(35)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grabbed myself a bargain

I very recently bought a back and neck deep tissue massager.
I made an offer to the seller and succeeded to purchase this item at a lower cost.
It was a bargain
The supplier's communication was very good and when my purchase arrived I was more than happy with the back massager.
I often suffer from lower back pain and this massager will be a massive help in keeping the pain at bay
I grabbed myself a bargain
Thanks very much

April 29, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a monitor from this company…

I ordered a monitor from this company which I received quickly but the monitor was broken in the box. I immediately contacted them to get advice and was told I would get a refund, This was over two weeks ago, no one will answer my repeated emails or chat and no one answer the phone. Appalling service. And still no refund.

April 25, 2022
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Hello Ruth,

So sorry to hear that the monitor arrived damaged and that you've struggled to get the issue resolved with our customer services team.

As I always do when responding to reviews, I've personally had a thorough look through the timeline of your order to see what went wrong and how we can improve our service in the future.

I see that your monitor was delivered the day after your order was placed, but arrived damaged in transit with a crack to the casing. Euan, from our customer services team, responded to your email promptly to offer a replacement or a refund. I see that, although your reply requested a refund, a replacement monitor was instead sent out the following day.

Delivery of the replacement monitor was then refused by yourself the next day (very understandably!) and no refund was issued.

I'm surprised to hear that you've been unable to get a response by phone or live chat since then, but obviously you shouldn't have needed to chase up the matter.

The order was marked at our end as resolved when the replacement monitor was despatched, hence why no refund was issued.

I've issued a full refund for you today and you're welcome to keep hold of the original monitor (from your photograph it looks as though it's still usable despite the damaged casing).

I do apologise for the inconvenience. Hopefully that's the matter now resolved, but please feel free to contact me at daniel@clearanceoutlet.shop, or on 01244 662422 if there's anything else I can help with.

Rated 5 out of 5 stars

Definitely use clearance outlet…

Definitely use clearance outlet friendly people and happy to help me

January 31, 2022
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Thank you so much for taking the time to write a review :) We'd love to have you back next time you're looking for a bargain!

Rated 5 out of 5 stars

Brilliant

I've had a couple of pallets from these guys. The 1st was delivered the next morning even after I messed up my address. And I picked the 2nd one up. The guys I met were very polite and friendly. Even offered to help load our car.
I had a mixed home and DIY pallet and I was very surprised how good it was after reading several not so good reviews.
This is 100% my new go to place will definitely be using them again.

January 18, 2022
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Hello Michaela,

Many thanks for your repeat custom and for taking the time to write a review :)

I see you've now purchased 4 trade pallets from us over recent months, so I'm glad they're working out well for you!

Rated 5 out of 5 stars

Outstanding support

Bought an HP Monitor that arrived promptly. Had an issue with it but the team resolved this incredibly fast and efficiently without any problems. 5* service and support. Highly recommended.

January 13, 2022
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Hello Alan,

Many thanks for your kind words and for taking the time to write a review!

Obviously the nature of online reviews means that most people only write one when they've experienced a problem with a company, but it's always great to hear feedback when customers have had a really positive experience as well :)

Rated 5 out of 5 stars

Great reselling opportunities

Stuart and the team have helped me and my wife secure some fantastic reselling items through their pallets.

We started whilst on my wife was on maternity and have taken 10+ pallets off this store now.

Is every item perfect? No, they’re not going to be. But thats part of the fun.

Pallet shipping has always been next day or within 3 working days.

January 10, 2022
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Thanks so much for taking the time to leave a review :)

I know you've had even more trade pallets from us since January and I'm glad they've been working out well for you!

Rated 5 out of 5 stars

I can't fault clearance outlet

I can't fault clearance outlet, the staff are incredibly helpful, replying to emails quickly (even on a sunday) and going out of their way to help provide me with any information I have requested. The first pallet I ordered was delivered efficiently within 24 hours of payment, and you get as you see in the picture/manifest. Have since ordered another and am looking forward to dealing with this company on a regular basis.

January 9, 2022
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Hello Kirsten,

Many thanks for such positive feedback on your experiences with purchasing trade pallets from us.

I know you've gone on to purchase many more over the last few months and we look forward to helping you next time you need more stock :)

Rated 4 out of 5 stars

I have purchased 6 trade pallets over…

I have purchased 6 trade pallets over the last 8 weeks with Clearance Outlet and found the staff to be friendly reliable and honest and a real pleasure to do business with.
Having been in wholesale retail and especially clearance since 1988 I am warmed to see a business which trades fairly and considerately, the guys couldn't have been more helpful and approachable.
As for the quality of the stock, in the returns and clearance game you expect some returns to be winners and some losers as you take your chances - with Clearance Outlet I am glad to say I have so far come out with 5 out of the 6 pallets I have traded becoming winners enabling my Ebay business to flourish. Profits can be made with hard work and a bit of effort when dealing with this company as my business demonstrates. Keep up the good work!

January 7, 2022
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Ah, that's great feedback to hear!

As you say, we do our very best to describe the trade pallets accurately and keep the pricing as low as possible. For stock purchased at less than 15% of the retail value there's always going to be a few poor items amongst the treasure, but we try to ensure that everyone can make a good profit!

Rated 1 out of 5 stars

Do not use this company

Ordered item on 23/11/21. Item never arrived so requested a refund
They agreed to this but as of 17/12/21 I have still not received my money back.
All I have received is excuses from them regarding this

December 17, 2021
Unprompted review
Rated 1 out of 5 stars

*AVOID AVOID AVOID*

*AVOID AVOID AVOID*
Only gave 1 star because you can't give negative stars
Bought a "tech pallet" cost well over £400 every single thing on the pallet was fit for the bin, they might as well have not bothered with the manifest because some of the stuff on it wasn't even on the pallet and the stuff that was on it was misrepresented or broken beyond economical repair, emailed them for a refund they offered £140 when I came back with a counter offer they started to ignore my emails, sent about 4 more emails trying to resolve the issue but I'm being ignored, I am sick of being ignored, left me no choice but to contact trades description over this matter

December 12, 2021
Unprompted review
Rated 1 out of 5 stars

Wish I was writing a 5 star review

Wish I was writing a 5 star review. Ordered on Sunday and paid for a next business delivery and due to the time of ordering, I was expecting to receive it by the Tuesday at the latest. Today is Thursday and still not received my item. They are ignoring all emails and telephone number goes direct to a voicemail and again, no response. All very dodgy

September 9, 2021
Unprompted review
Rated 3 out of 5 stars

Would have given 5 stars but

Difficult to give 3 stars as Clearance Outlet appear to be such a good firm to deal with, as their service and communications are excellent and I would have normally given 5 stars, however, the phone I bought, whilst described as "used" was very used. The screen protector is going opaque through a great deal of use and will require changing and there was no gel case which is included by the manufacturer with this phone. My concern now is how much life has the battery got left in it?

August 21, 2021
Unprompted review
Rated 5 out of 5 stars

Good

Looks a dodgy website but bought a kenwood mixer £100 cheaper then retail and delivered next day, all good. Would reccomend

July 9, 2021
Unprompted review
Clearance Outlet logo

Reply from Clearance Outlet

Thanks Jake :)

We've done quite a bit of work on the website since your review, so hopefully it looks less dodgy these days!

Hope the Kenwood mixer is still going strong.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look