Honestly, I really love these lenses — the color is beautiful and they look so natural on my eyes 😍 But I’m a bit confused… nowhere did it mention that each pack comes with 3 pairs?? 🤔 Now I... See more
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Review summary
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Product arrived sooner than estimated but they are not marked what eye was what. So that took finding prescription and marking my self. Haven't tried the contacts yet. But have had this brand in the... See more
Company replied
Clearly has always been my go to for contacts and glasses. The selection is unbelievably amazing. The prices are incredible and they shipped to you very quickly and very rarely if ever make any mistak... See more
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Company details
- #4 of 4 best companies in Eye Care Center
- #3 of 3 best companies in Contact Lenses Supplier
- #2 of 3 best companies in Glasses Store
- #2 of 2 best companies in Sunglasses Store
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
63K reviews
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Defective Lens
I placed my order on April 30, and received my order yesterday May 4. This morning, when putting in a brand new pair of contacts, it was apparent that one of the contacts was flawed. This is not a visible flaw, rather something you can only feel on the surface of your eye. After changing my contact lens out, the issue was rectified. Unfortunately, after calling your customer service desk, it was apparent that you are not willing to do anything with a defective lens, and rather this is just my loss. Very disappointing. I will never order from this company again.
May 5, 2026
Reply from Clearly
Hi Elysha, we appreciate you bringing this to our attention. We're sorry to hear you received a flawed lens and that our customer service didn't meet your expectations. We'll review your feedback to improve our processes. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I was very happy with the service and…
I was very happy with the service and the delivery times. Everything was completed as promised. Thank you very much.
May 5, 2026
Unprompted review
Reply from Clearly
Hi Alexandra! We're very happy to hear you were pleased with our service and the delivery times! It's great everything was completed as promised. Thank you so much! -RN
Terrible customer service
Terrible customer service. I emailed and spoke to 2 CSRs to have the shipping address. corrected well before the order was shipped, and they still shipped it to the wrong address.
May 4, 2026
Reply from Clearly
We regret to learn about the shipping error. We appreciate you bringing this to our attention, and we'll look into how to prevent this from occurring again. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
No problem with Clearly *until today*
I've never had an issue with Clearly until now. I placed an order a week ago and just got an email today telling me that actually the frames sold out before I ordered them. Why would it take a week to know they're sold out? The email was very jokey about it when it's actually a frustrating situation. Then I went to the website and clicked Contact Us and selected the email, but it didn't work - I got an auto-reply saying the box isn't monitored. Why is it listed on the website then? Then I chatted with an agent who told me that there's no way for me to know if an item on the website is actually in stock or not, and I would have to contact them before I placed the order to make sure. What on earth kind of ordering system is that?! How unprofessional and ridiculous.
May 5, 2026
Unprompted review
Reply from Clearly
Hi Jen, we regret that your order was canceled due to the frames being out of stock. We're sorry for the delay in notifying you and that the email's tone caused further frustration. We'll investigate the listed but unmonitored email and the stock information inaccuracies. We've sent a contact information request through TrustPilot so we can review your case! - MD
I’m beyond impressed with the service
I’m beyond impressed with the service. The delivery was remarkably quick (ordered Sunday, delivered Tuesday). The packaging was careful and the little candy surprise made my day. Highly recommend this company for their speed and attention to detail!
May 5, 2026
Unprompted review
Reply from Clearly
Hi Ana! We're happy to hear that you were impressed with our service! It's great to know the fast delivery and careful packaging, along with the candy, made your day. Thank you for recommending us; we appreciate your positive feedback! -RN
Reply from Clearly
Hi Murray, we're happy to hear that your glasses arrived a few days early as you ordered. Thank you for your positive feedback! - MD
Clearly is doing a great job except…
Clearly is doing a great job except with their choice of couriers. The product arrived quickly but ICS is useless. The driver never buzzed my condo and I know this because it comes to my cell phone. The driver stuck a notice on the building door with no address as to where to pick up. On one past occasion, I picked up at a Loomis facility. This time, when I googled ICS address, I got sent to a non-existant location. Finally found my package at the Loomis facility. ICS Drivers need education!! Clearly needs to ship via Canada Post....in my opinion!
April 30, 2026
Reply from Clearly
We appreciate your feedback and are sorry to hear about the delivery issues. We'll look into the courier challenges you experienced. We value your opinion regarding shipping options and will consider it as we improve our services. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I love my glasses
I love my glasses. I got my eye pupil distance wrong which made them a little big for my face but the glasses it self are amazing and I love the case them came in as well as the glasses cleaning cloth which has the funniest message on it which I think made it even better
April 30, 2026
Reply from Clearly
Hi Sahar, we're happy to hear that you love your glasses and the case! We appreciate your feedback about the pupil distance and are glad you enjoyed the cleaning cloth's message. Thanks for sharing your experience! - MD
I paid $15.95 to have them delivered…
I paid $15.95 to have them delivered May 1 received May 4
May 5, 2026
Reply from Clearly
Hi Kelly, we regret that your delivery arrived later than expected. We'll review our processes to help ensure timely deliveries. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I only put in 4 stars as estimated…
I only put in 4 stars as estimated delivery was off and they didn't buzz me.
May 5, 2026
Reply from Clearly
Hi Ange, we appreciate your feedback and regret that the delivery estimate was inaccurate and that you weren't buzzed. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Elizabeth, we're so happy the app is user-friendly and shipping was quick for you. We appreciate your feedback and are grateful for your time. Thank you! - MD
Best price. Easy setup
My daughter told me about your company. So easy to set up and price is lowest I found.
May 5, 2026
Reply from Clearly
Hi Shannon, we're happy to hear that the setup was easy and the price met your expectations. Thank you for sharing your positive experience and for your daughter's referral! - MD
The CS assistant was wonderful and…
The CS assistant was wonderful and after this the process went very smoothly.
April 27, 2026
Reply from Clearly
Hi Steve, we're happy to hear that our CS assistant was wonderful and that the process went smoothly afterward. Thank you for letting us know! - MD
The left arm is higher by 10mm
The left arm is higher by 10mm. the frames seem twisted or one arm bent. and sit low on one side of my face.
May 5, 2026
Reply from Clearly
Hi Joe, we appreciate your feedback and we're sorry your glasses are uneven. We will look into this issue to ensure our products meet quality standards. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Easy-to-follow ordering process
Easy-to-follow ordering process. Best price with best selection.
May 5, 2026
Reply from Clearly
We're so glad you found our ordering process easy to follow and that we provided the best price and selection. We appreciate your feedback! -AQ
Reply from Clearly
Hi Jodie! We appreciate the review! Providing a seamless ordering experience is a top priority for us. If you ever need anything else for your future orders, we’re always here to help. -RN
So many pop ups pushing me to buy…
So many pop ups pushing me to buy glasses. I just want to go to my old orders and re order. Had to re verify my email and then none of my old orders were even there. Then the "free" shipping promo has a $9.99 handling fee added anyways. If your goal is to piss ppl off, that's how you do it
May 5, 2026
Reply from Clearly
Hi Daniel, we appreciate you bringing these concerns to our attention. We're sorry that the pop-ups, order issues, and shipping fees caused frustration. We'll review our processes to improve the customer experience. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Excellent service!
Efficient service, easy to navigate the website, competitive pricing and speedy delivery. Haribo gummies in the parcel - really sweet surprise that made the experience so much more enjoyable and personable!
May 4, 2026
Unprompted review
Reply from Clearly
Hi Sandra! We're happy to hear you found our service efficient and the website easy to navigate. We're also glad you enjoyed the competitive pricing, speedy delivery, and the Haribo gummies! Thank you for your positive feedback. -RN
I ordered an order after I changed my…address and could not correct the problem, I was charged and order sent wrong
I ordered an order after I changed my address, checked my order right after I made it. It was being sent to an old address, even though I changed the address. I did virtual chat which said she would cancel my order, three hours later I received notice order shipped to the OLD address. I was told 47 days to refund. Even though I cancelled the order.
Was told to go and pick up order at my old address. REALLY? it was a gated community. Cant do that. Did a chat again to have refund and order reversed. Told too late sent already. Today I received a notice the order was delivered to the OLD address by canada post. I am so distressed over this whole order. I tried to correct the problem within the order and changed the address but changes were not saved. If I dont or cant receive the order why am I being charged with a return required. So unhappy
May 3, 2026
Reply from Clearly
Hi Rose, we are sorry for how frustrating and stressful this experience has been, I completely understand why you’d feel this way. We also understand that retrieving the package from a gated community isn’t a realistic option, and you shouldn’t be put in that position. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
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