ClearMatch Reviews 

24,231
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,337 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through various health insurance options. Consumers truly appreciate the warm personalized attention, genuine empathy, and clear step-by-step explanations provided throughout the entire enrollment journey. However, some customers also noted that the consultation process can occasionally take a significant amount of time as agents thoroughly review every single detail. A few customers also mentioned that having even more detailed written breakdowns of specific service plans would make navigating choices much easier.

What people talk about most

Staff

People report positive experiences with staff, highlighting representatives who are exceptionally... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Service

Customers had positive experiences with service, noting thorough, knowledgeable, and courteous agents who... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful, clear, and patient online... See more

Subscription

Reviewers highlight great satisfaction with the subscription process. Consumers note that conversations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cindy was professional, well-informed and patient when I was slow to respond. Before we did anything else, she asked me what was important to me, and when I answered she then asked follow up questions... See more

Rated 5 out of 5 stars

Brianna is always so friendly and personable. She also helped me leave horrible United Health along with Indemnity Insurance that I wasn't happy with. I believe what she set me up with is so much be... See more

Rated 5 out of 5 stars

Justin made it very easy. He was friendly and thorough and explained everything to me. He was also very patient with me and all of my questions. I had a much better understanding of how the plan works... See more

Rated 5 out of 5 stars

The online agent was very clear and patient with her explanations, and I was able to get the product I want and need without having to explain or argue. Very good experience so far.


Company details

  1. Health Insurance Agency

Written by the company

At ClearMatch, we’re experts in one thing: Medicare. We know it back to front, which means we also know it can be complicated, confusing, and overwhelming. That’s why we’re committed to “de-complexifying” it for customers across the country, one-by-one. We match each customer with the right plan at the right place to deliver better health and peace of mind. Our highly experienced agents pride themselves on treating our customers with deep expertise and genuine empathy, truly understanding the person beyond the plan. They take the time to really listen and get to know our customers, so we can tailor solutions for each of them, one at a time, every time. No wonder we continue to grow year after year, gaining and retaining loyal customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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4.8

All reviews

(24,231)

4,256 reviews in the last 12 months

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Rated 5 out of 5 stars

A very patient and understanding…

A very patient and understanding representative. We did have to conduct up to 4 calls together due to no fault of The Representative. I was doing my part to contact physicians to confirm that they take Anthem Blue Cross Blue Shield.

September 1, 2026
Rated 3 out of 5 stars

This is difficult to write

This is difficult to write. My agent went out of her way to give me the best options and thoroughly analyze all my choices financially and health-wise. She put enormous time and care into learning all my needs as far as Medicare goes. And in the end, I feel like I had my needs met and am enrolled in all the best plans that fit my needs.

With that said, the amount of time it took was extremely stressful, and more often than not, in my view, it was due to the agent's difficulty with navigating the very systems that she needed to use to match me up with the best plans and to enroll me, as well as an overall inability to remain focused and efficient. Conversations went on for over an hour almost inevitably as we skipped around from one thing to another, or she struggled with some online information or form. On numerous occasions I found myself asking whether she had done a certain task before and, if she had, how it she could be having trouble with it. Other times I almost had to forcefully redirect the conversation because she would have skipped to something entirely different.

One case in point is that the agent was on the phone with me while I submitted my Part B application along with my employer's form. But she failed to tell me that I needed forms for all my employers going back to age 65. That set back the Part B enrollment by a week. How could she not know that or say something while I was filling out the forms?

So, I really don't know what to say. I'm happy with the result, and certainly the agent was friendly and extremely hard-working on my behalf, yet I also feel like it might have all been wrapped up in half the time.

August 31, 2026
Rated 4 out of 5 stars

Annual Insurance Renewal

The company was able to walk me through the new insurance and most was accurate, but unfortunately they said certain doctors took the plan, when in fact they did not. I guess the advice I’d have would be trust but verify. Losing one long-term Dr. because he doesn’t participate in my insurance plan was a drag.

November 4, 2025
Rated 5 out of 5 stars

My agent was great

My agent was great! Explored different plans and options and helped me find a medicare plan that works great for me. Thank you again!

August 27, 2026

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