Clearmobile Reviews 239

* No agents available to discuss
the account.
* SIM didn't work & nobody
available to advise.
* Cancelled & set-up with another
provider.
* Do not make the same mistake &
stay "clear" of this provider.

1. No live chat (no agents available).
2. No support email for billing (always sent from no reply).
3. No ability to save card / payment details resulting in monthly payment not being received, resulting in a fee.

Clear Mobile were a disgrace to deal with. The internet coverage does not work abroad and coverage is extremely poor. I then switched network and clear mobile would not release my old number and clear mobile were extremely inaccessible for weeks and I had to escalate the issue to a regulator in order to keep my old number. To add to this their service and communication is extremely poor and I would not advise anyone use this network.

Can someone help me to contact Clear Mobile??? I have signed up but coverage is appalling at my home and workplace. They say I can leave during my 14-day cooling off period via Live-Chat, but Live chat is impossible to find on their website - I've been trying for an hour..... I've tried every link on it.......

It's been a while since I left Clear Mobile. I have little use for a mobile Monday-Friday so I tried Clear Mobile for price, because they're supposed to be on the Vodafone network and they were offering all I needed. The coverage is ok if you're in a city, poor in rural Ireland and non-existent in Northern Ireland & UK - even though they insist their coverage extends to the UK. I had a number of 'chats' (because they don't take calls) to customer support about that, each time they said it was sorted, but it wasn't, I never had coverage in Northern Ireland for all the time I was with Clear Mobile. I also had less coverage in Ireland than advertised/promised – while sitting beside a friend, on the Vodafone network, I had no coverage and they had full bars and 4G.

I ran into more issues with payment; their payment system messed up one of my payments so I tried to pay the outstanding bill by card but their system is so dysfunctional it wouldn't accept the payment – The buttons weren't working!! Chat were of no help. After wasting days and hours on chat to Clear Mobile I eventually had to switch to Three just to get a functioning network.
They are still sending me my 'last bill' for a period where I couldn't make calls because their system messed up a payment and couldn't accept any more payments from me. They will never get that payment from me. They left me without a network through no fault of my own and wasted hours of my time.

worst phone service I have ever used. was threatened with legal action for a bill of 40 euro, over a sim card of an account I didn't use and cancelled ages ago. They were threatening me with a bad credit score at 18. I cancelled my account, I emailed and emailed and emailed. Still had to pay it all.

Very poor too as you only get 5mpps of speed data so it's not really cheap at all and people are being duped, another huge issue is that customer service is so poor, it's very bad overall and I joined as seemed good in advert but left but left week later, they make that not easy either, awful, they need to be more honest with customers and stop misleading and messing them about with a crap service and they know it is

Signed up 3 weeks ago from vodafone and network changed no problem.But cant log into the website -sent 6 messages and still not sorted .Different excuse everyday

Please stay away. I’m trying to cancel now within the cooling off period if I can reach the chat support.

1) You will receive various error messages from their web page when trying to register the sim. The error messages do not make any sense since all say try again.
2) Whatsapp, Facetime do not work. Apple iMessage does not work
3) Chat is the only way to get any help and most of the time it says: Agents are busy, try social media instead!

The only reason for me to try was to use a vodafone network locked phone. Do not waste of your time. If you otherwise need a low cost no thrills network operator, go with GoMo instead

I switched from Vodafone about three months ago and have had no issues. The switchover happened as scheduled, the billing has been staightforward (the same format as my previous Vodafone bills) and everything has worked properly during a couple of trips to the UK. The credit left over from Vodafone has even been applied to my Clear Mobile account!

Customer service literally non existent! Avoid

Ive been with Clear since the very beginning,one of the launch customers.was with Tesco who were really good but needed to change to a vodaphone signal provider as I had coverage issues in some of my work areas as Tesco uses 3 signal.
CLEAR give a good operational service with a great Coverage,.
The problem with Clear is when you need tech support. When you have any issues their tech support and help lines are virtually non existant and a few times I have been left marooned helpless especially when roaming.
Really catastrophic when wallet ticketing taxis etc are all on your phone.So if you travel frequently CLEAR is a dangerous choice.

It took Clear United 3 phones until one finally worked, I bought it via a friend who talked me into and promotes Clear phones in Australia. My Clear 620X was 1 year 4 months old as it shut itself completely off without any chance to recover it. It took their customer service over two weeks telling me that I’m not eligible for any support, because I bought the first never working one via their Clear agent, nevertheless they sent me the second and third directly from their warehouse to me personally…. It’s a scam and joke - Clear phones are not built to last and their customer service these days (different 1 1/2 years ago they have been excellent) is next to nothing worth.

It is the worst provider and customer support I have ever encountered. I do not recommend it to anyone. They cancelled my account without any reason and are refusing it to renew it. They are asking for me to prove I am the owner of the account. I mean I have the e-mail, password and I paid all my bills. Why on earth will I pay for something that is not mine. Over a month I have been struggling with them. Their customer support is useless and I believe it is really the worst experience as service.

When I signed up I had trouble with my sim. They did not bring my phone number over and took ages for this to be sorted. I found that there really isn't customer care.
I referred a friend and the same thing happened!! They were cut off old provider and the number was moved over but the issue was he never received a sim. AGAIN trying to get this sorted with clear was nothing but hassle.
I wish they would put better people in charge of setting up account.

yeah when I see the comments below I can confirm as well the signal is poor often, however easy to get easy to use, for short period it does the job

They are a rip off 12.99 for extra 2 euro I can get 5 g with gomo

When using the network it was okay although the internet speeds werent great. However the biggest issues came when trying to leave. There is no option to cancel the recurring payment on the website. I contacted them several times with no response on their social media or their on site chat support. I eventually had to ask my bank to block the payments as I have moved network. Now I try to transfer my number over and they are blocking the number transfer. Absoloutely no reason for them to do this they are simply just trying to cling onto customers for dear life and all these other negative reviews clearly show why

Dreadful. Just dreadful

This is the worst phone network I have even been with. They won’t save my bank details, which means I am constantly behind on my bill and have been cut off multiple times. Eventhough there is always money in my account to pay the bill they never save my card so the payment never goes through. After a year of dreadful service I have changed providers and they still are charging me even after cancelling and switching my number. DO NOT use this network.