Amazed, what brilliant service and skill. Delivering a container on what seemed like the windiest day of the year into a near wind tunnel of F1 proportions and the young lad (19 years old) handled th... See more
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Review summary
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Great service from quote to order to delivery. The delivery team were particularly helpful when we had unexpected roadworks at our delivery site & helped us reschedule. Very pleased with the product -... See more
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Excellent customer service from Michelle Containers like New Smooth process from ordering to delivery Special thanks to Barry who delivered the One trip containers and placed them exactly whe... See more
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We already had two containers from Cleveland Containers and had a great experience, this time they really were amazing!! We wanted to put another one in a very tricky space and only had a short window... See more
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Company details
About Cleveland
Written by the company
Established in 2011, Cleveland Containers is the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. Part of the Cleveland group, which includes Cleveland Hire and Cleveland Modular, we offer a variety of new and used standard and specialised containers in a range of sizes.
From our head office in Stockton-on-Tees, we operate out of more than 15 depots nationwide to ensure we can service consumers no matter their location. Available for sale and hire, our containers range from 6ft to 45ft, with our 20ft standard containers being the best in the market due to their higher specification. Additionally, we supply flat pack, refrigerated, and DNV (offshore) containers, allowing us to provide for multiple different sectors across the country.
We also provide modification services, creating bespoke units for a wide variety of projects and businesses. Notable examples of which include theme-park hotels at Gulliver's Valley and Gulliver’s Kingdom, and the popular food and drink social hub STACK Seaburn.
Our team of highly skilled experts have been in the shipping container industry for many years, gaining valuable knowledge and experience in all areas from sales to transport, conversions to repairs and much more. With a world class Net Promoter Score of 75%, we deliver the best customer service in the industry.
From our head office in Stockton-on-Tees, we operate out of more than 15 depots nationwide to ensure we can service consumers no matter their location. Available for sale and hire, our containers range from 6ft to 45ft, with our 20ft standard containers being the best in the market due to their higher specification. Additionally, we supply flat pack, refrigerated, and DNV (offshore) containers, allowing us to provide for multiple different sectors across the country.
We also provide modification services, creating bespoke units for a wide variety of projects and businesses. Notable examples of which include theme-park hotels at Gulliver's Valley and Gulliver’s Kingdom, and the popular food and drink social hub STACK Seaburn.
Our team of highly skilled experts have been in the shipping container industry for many years, gaining valuable knowledge and experience in all areas from sales to transport, conversions to repairs and much more. With a world class Net Promoter Score of 75%, we deliver the best customer service in the industry.
Contact info
23a Falcon Court, TS18 3TX, Stockton-on-Tees, United Kingdom
- 0330 005 5666
- sales@clevelandcontainers.co.uk
- clevelandcontainers.co.uk
4.6
Excellent
622 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent Service
From enquiry to delivery nothing was too much trouble! Great service and will highly recommend
January 20, 2025
Unprompted review
Reply from Cleveland
Hello,
Thanks for this amazing 5 star review!
Regards,
Cleveland
Great customer service
Great customer service, friendly and helpful and extremely quick turnaround.
January 22, 2025
Reply from Cleveland
Hello Liam,
Thanks for this great 5 star review!
Regards,
Cleveland
Reply from Cleveland
Hello Steve,
Thank you for this amazing five star review!
Kind regards,
Cleveland
Everything went without a hitch and…
Everything went without a hitch and Kelly was very helpful.
January 13, 2025
Reply from Cleveland
Hello Douglas,
Thank you for this five star review!
Kind regards,
Cleveland
Cleveland containers experience
Cleveland containers was a breeze to deal with, process was easy, container arrived on time.
The delivery driver was very helpful and craned the container onto the concrete pad mm perfect.
would not hesitate to recommend cleveland containers
January 10, 2025
Reply from Cleveland
Hello Tracy,
Thanks for this great 5 star review!
Regards,
Cleveland
EXPCEPTIONAL SERVICE
OUR CONTAINER ARRIVED TODAY 13.1.2025 ON TIME FOR 9AM CONTAINER IN VERY GOOD CONDITON, THE WHOLE PROCESS WENT VERY SMOOTHLY AND THE DRIVER WAS VERY ACCOMMODATING WITH ANY REQUEST WE MADE OF HIM. THANK YOU FOR THE EXCELLENT SERVICE AND TO SAY WE HAVE ORDERED ANOTHER CONTAINER!
January 13, 2025
Unprompted review
Reply from Cleveland
Hello,
Thanks for this great 5 star review!
Regards,
Cleveland
Cleveland Containers Excellent Sales and Technical Support
The container was delivered on the date forwarded by Cleveland containers. The person who carried out the delivery contacted Skyrora, well in advance, before the delivery to arrange a delivery time, then placed the container in the specified location in the Skyrora facility. The trucks onboard crane meant either Skyrora or Cleveland Containers did not have to hire one for the delivery. Prior to the sale, Kelly Merrick, Sales Executive, kept me up to date regarding the available containers, supplied images, and information regarding QC tests that would be carried prior to container being delivered to Skyrora.
December 23, 2024
Reply from Cleveland
Hello Imran,
Thank you so much for this great 5 star review, we pass your kind words on to the relevant department!
Kind Regards,
Cleveland
I would rate zero stars if possible
I would rate zero stars if possible. Ordered a container, obtained a delivery date. Delivery vehicle had mechanical issues on the day (faulty clutch). Cleveland then claimed i need to pay a redelivery fee of £500. I presented all the facts which were ignored. They then opted to cancel the order as i refused to pay a redelivery fee. They are now sitting on my money. I have chased for a refund for the past 20 days without success. Will never use this company again. Buyer beware
The response from Cleveland is factually incorrect. The vehicle broke down on council public road in good repair. I have shared photos, data etc all of which has been ignored by the company. Extremely disappointing customer service
December 3, 2024
Unprompted review
Reply from Cleveland
Hello,
After speaking with the relevant departments, I’ve been informed that prior to the delivery, your sales manager spoke with you to ensure access to your site was clear as a previous attempt was unsuccessful because of this reason. On approaching the site, our haulier confirmed that this was not the case and in the efforts to reach the desired location, they suffered a mechanical fault to the vehicle. Prior to this second delivery, we did attempt to resolve the matter by offering a chance to confirm an alternative delivery location or a customer collection, which was unfortunately declined by yourself.
Regarding your refund, a credit note was issued on the 11th December, and an email was sent before Christmas to advise that a cancellation could be actioned on the order, with a full refund minus the transport/abort charges offered. To our knowledge this had not been responded to therefore an actual refund was not confirmed.
Our team are now processing the refund immediately minus the abort charges, and it should reach you soon. We apologise for any delay in the funds. We appreciate your feedback and hope to resolve this with you shortly.
Kind Regards,
Cleveland
Reply from Cleveland
Hello,
Thank you for this amazing five star review!
Kind regards,
Cleveland
Purchase of Shipping Container
Easy, simple and straight forward process.
Communication was great and delivered on their promise. Pricing was competitive and quality of product as described.
December 12, 2024
Reply from Cleveland
Hello Ben,
Thanks so much for this great 5 star review!
Kind regards,
Cleveland
Top class service and 1st class communication
Thanks for another 4 containers delivered to me and thanks for the 1st class service from a great company,a big Thankyou to Sarah at the Cambuslang depot who I can’t thank enough for her time,patience and understanding,she really does make the process stress free,she always makes time to explaine everything down to a tee,I’m looking forward to working with you all in the future as yous help me build my self storage business into phase 2,a big Thankyou to Dave Burns at Cambuslang too,his professionalism and experience is 2nd to none,a special thanks to Amelia at accounts too for her patience with me and explaining invoices etc she has a very polite manner and nothing is ever to much for her when I’m on the phone to her.Thanks once again to you all at Cleveland. Ally@ Storage R Us Ltd
December 16, 2024
Reply from Cleveland
Hi Ally,
Thank you for the amazing five star review! I will make sure to pass over your kind words to the relevant people.
Kind regards,
Cleveland
Kelly at the Glasgow office…
Kelly at the Glasgow office consistently demonstrates exceptional attentiveness and customer focus, making every interaction a genuine pleasure. Doing business with Cleveland has been seamless and efficient, thanks to her dedication and professionalism.
December 2, 2024
Reply from Cleveland
Hello,
Thank you for this great five-star review.
Regards,
Cleveland
Have used Cleveland for years
Have used Cleveland for years. Excellent company and always deliver.
December 10, 2024
Reply from Cleveland
Hi Ross,
Thanks so much for this great 5 star review!
Kind regards,
Cleveland
Reply from Cleveland
Hello Andrew,
Thanks so much for this great 5 star review!
Kind regards,
Cleveland
good
Mainly good just needed to follow up a little quicker with delivery programming. Yes I would recommend
November 29, 2024
Reply from Cleveland
Hello Mike,
Thank you for your 4 star review! We’ll make sure to pass your feedback to the relevant department.
Kind regards,
Cleveland
Trusted Professional Container Supplier
Great service from initial engagement right through to delivery. Highly professional sales, technical and customer service teams. Looking forward to working together on additional projects.
December 2, 2024
Reply from Cleveland
Hello Gary,
Thanks so much for this great 5 star review!
Kind regards,
Cleveland
Reply from Cleveland
Hello Ken,
Thank you for the great five star review!
Kind regards,
Cleveland
we ordered a one trip container it was…
we ordered a one trip container it was delivered on time and it was in perfect condition almost like new
November 19, 2024
Reply from Cleveland
Hello Russell,
Thank you for the great five star review!
Kind regards,
Cleveland
Westfield Energy Recovery Centre
All required information was provided on time and with the required details. Delivery was done on as promised.
November 21, 2024
Reply from Cleveland
Hello,
Thank you for the great five star review!
Kind regards,
Cleveland
clear and prompt communications at…
clear and prompt communications at every stage. efficient professional service
November 22, 2024
Reply from Cleveland
Hello Winnie,
Thanks so much for this great 5 star review!
Kind regards,
Cleveland
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