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ClickSend Reviews 3,496

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TrustScore 4 out of 5

4.2

Telecommunications Service Provider
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, positive attitude, and deep understanding of the business. People appreciate the personalized approach and the ease of managing their accounts, often noting the efficiency and value of the service provided. Many users found the setup process straightforward and the overall user experience to be very positive. However, some customers also noted issues with response times, with a few experiencing delays in receiving replies to support tickets. The minority of people were dissatisfied with the service, citing difficulties with specific functionalities like auto-fill accuracy or the inability to send verification codes. Some reviewers also mentioned that customer service, in isolated instances, was unhelpful or provided generic responses.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use, clear interface, and... See more

Service

Users describe ambiguous interactions with service. Many customers praise the service as fantastic,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the support team for being quick to... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised the quick responses... See more

Based on these reviews

Rated 4 out of 5 stars

Love using ClickSend! It helps make my job easier by just being able to upload a PDF file and it just auto filling the name, address, etc. Although sometimes it doesn't do that as accurately for aut... See more

Rated 4 out of 5 stars

It has been a wonderful experience. The only negative experience was when a service ticket needed to be created, for whatever reason it locked me from being able to start a new chat it happened twice... See more

Rated 4 out of 5 stars

I can use clicksend in Japan. I understand that SMS is very useful when we cannot get any response from our friend, If I could use Japan phone number, would be very happy.

Rated 5 out of 5 stars

ClickSend sets the gold standard. Clear, precise, and incredibly fast—ClickSend makes setup effortless. I had a problem resolved and an urgent order placed in under five minutes… on a Friday. No dela... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Software Company

Written by the company

ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. From bulk marketing to mission-critical solutions, if you need a business messaging provider, you’ve come to the right place. ClickSend has offices around the world and has been operating since 2006. Our head office is located in Perth, Australia.

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service. I have some issue to understand the configuration, they come back to me quickly. The system works well for me. Email to SMS service.

February 12, 2026
Rated 3 out of 5 stars

A useful solution spoiled by intrusive marketing.

A useful solution.
However, every time you use it the email marketing settings get reset and you get a flood of marketing junk til you unsubscribe again. Also, the chat with us dialogue is persistent, cluttering the screen. Otherwise would maybe get 4 stars.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

complete scam

complete scam. took my email numbers and personal information, and as soon as I verified the phone number it locked me out of the system

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Not for individuals

Not for individuals, only for large companies

February 10, 2026
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Reply from ClickSend

Hello

Thankyou for your feedback - we are indeed a business platform - but for all business from small business to enterprise based businesses. However our platform is not suitable for personal use. You can read all about this when visiting us @ www.clicksend.com.

I have also reached out to you directly to discuss the 1 Star rating based on us being a business platform?

Thanks for the feedback - hoping to hear from you soon.

Kind regards
Vicki
Manager Customer Success
ClickSend

Rated 1 out of 5 stars

Cancellation issues and fraudulent, unauthorized transaction

Autobilled me a month prior to due date. Could not find a link to where I could cancel or remove any auto billing. Talked to support chat, and told them to remove auto billing and cancel my account. They cancelled my account, but kept trying to bill me. Had to report it to my bank as fraudulent transactions, as I had already cancelled my account. Talked to tech support today. Allegedly, they fixed the autobill issue. Can't wait to get another text from my bank in a week...

February 6, 2026
Unprompted review
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Reply from ClickSend

Hello Joe

We would like to sincerely apologise and were disappointed to hear you encountered cancellation issues. Also for the resulting issues with your Bank.

Our agent has followed our process and deleted all billings details associated with the account. The timing of your cancellation and our monthly auto top up unfortunately co-incided.

I have escalated to our Technical team to ensure that no further attempts are made. We are here to assist immediately should there be any further issues- please contact me directly vicki@clicksend.com.au.

Again we sincerely apologize for any inconvenience and any issues incurred with your bank.

Kind regards
Vicki
Manager Customer Success
ClickSend

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