We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel. Even though our booking did not include free can... See more
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Review summary
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What people talk about most
Based on these reviews
I booked an hotel with a wrong date with a non refundable option, I realized immediately and asked for help, and Tiffany then asked the hotel for a cancellation or change of date and the next day I go... See more
I recently used ClickTrip to book a hotel, and I couldn’t be more pleased with the experience. They provided me with a confirmed reservation and a clear confirmation number right away, which gave m... See more
Company replied
I found the hotel I wanted at the price I wanted on Clicktrip (through Google maps). At first, I was very suspicious because the price of that hotel kept going up the past 2 days then all of a sud... See more
Company details
Written by the company
"Find room to explore and get packing! Booking the perfect hotel is just the first step of the journey - the road ahead is all yours. As fellow travellers, we know where you're coming from, no matter where you're going.
Contact info
Denmark
- clicktrip.com
4.7
Excellent
835 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic and raid customer service and…
Fantastic and wonderful customer service and cannot recommend enough!
I will most certainly be back!
Thank you for your compassion and understanding under such difficult circumstances, meant so much!
September 9, 2025
Reply from Clicktrip
Dear Fiona,
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us.
Please feel free to contact us should you need any help with upcoming stays - we’d love to continue providing great service to wonderful customers like you. Thanks again!
Best regards,
Clicktrip Team
Dustin really did great job of…
Dustin really did great job of assisting us. I’d highly recommend reaching out and letting them know if you encounter any sort of issue.
September 7, 2025
Reply from Clicktrip
Dear Hannibal,
Thank you so much for sharing your feedback! We’re delighted to hear that Dustin provided such friendly and helpful service.
We are thrilled that you were happy with our service and wish you a fantastic stay ahead!
Best regards,
Clicktrip team
It was a great experience by choosing…Click Trip
It was a great experience by choosing this platform, specially thanks to Ms. Odelia Bennet who provide us a excellent customer support and solve our issues during stays at Hotel in Abu Dhabi.
September 5, 2025
Unprompted review
Reply from Clicktrip
Dear Analyn,
Thank you so much for reviewing our services!
We hope that you enjoyed your stay and are thrilled that you were happy with our services.
We look forward to helping you with many more fantastic trips in the future!
Best regards,
Clicktrip team
Top notch experience with an amazing…
Amazing experience with an amazing team. Definitely would recommend ClickTrip to anyone who is looking for conscience , amazing support , hands on to tackle any issue and quick action plus email responding. I had an issue with one of the hotels which changes rates based on nationality here in Dubai, but luckily ClickTrip quickly handled the situation and had a swift response to overcome the situation and avoid any hassle.
Thank you ClickTrip for the support.
September 5, 2025
Unprompted review
Reply from Clicktrip
Dear Fares,
Thank you so much for your kind words and for giving us an opportunity to help!
We are thrilled that you were happy with our services and would be delighted to assist you once again for your future stays.
Best regards,
Clicktrip team
Very professional and good customer…
Very professional and good customer service highly recommended
August 29, 2025
Reply from Clicktrip
Dear Fatima,
Thank you for your wonderful review and for giving us an opportunity to help!
We are thrilled that you were happy with our services and would be delighted to assist you once again for your future stays.
Best regards,
Clicktrip team
Made a mistake on my booking and they…
Made a mistake on my booking and they canceled and refunded, no questions asked.
August 30, 2025
Unprompted review
Great customer service
Great customer service. Provide feedback and resolved the issue.
August 29, 2025
Booking paid for but nonexistent - SCAM
I booked a hotel with them and asked for confirmation of number of beds.
Reservation ID 1227367613
I then contacted the hotel and the reservation simply does not exist (a week after the booking!).
The booking no longer appears on my booking list on their website.
And I haven't received my money back.
This is a scam!
August 19, 2025
Unprompted review
Reply from Clicktrip
Dear André,
We are very sorry to hear about your experience with us!
Rest assured, our team will do everything possible to track down what has happened.
Please allow us some time to check the systems and find your booking attempt to see what happened.
Once it’s found, we will immediately reach out to fix this for you and make sure that you get the absolute best booking experience.
Best regards,
Clicktrip team
Fast, friendly and very helpful!
Fast, friendly and very helpful!
Keep it up, it's a wonderful experience!
August 25, 2025
Fabulous value for money, large clean rooms.
August 13, 2025
Unprompted review
I had a fantastic experience booking my…
I had a fantastic experience booking my recent hotel stay through ClickTrip. The entire process—from browsing to confirmation—was incredibly smooth and user-friendly.
The platform offered a great selection of accommodations at competitive prices, and the filters made it easy to find exactly what I was looking for. I appreciated the detailed descriptions, high-quality photos, and especially the verified guest reviews, which helped me make an informed decision.
The confirmation email came through immediately, and I was pleased to see that all the information was clear and accurate. There were no hidden fees, no surprises at check-in, and the hotel had all my details ready when I arrived.
This was one of the most hassle-free travel booking experiences I’ve had, and I’ll definitely be using ClickTrip again for future trips. Highly recommended!
I would like to give a huge thank you to the Customer Success Manager Dustin Axel who went above and beyond when I made a mistake on my end!
Thank you,
Mrs. Brown
August 8, 2025
Unprompted review
Reply from Clicktrip
Dear Mrs. Brown,
Thank you for your great review!
We’re thrilled that you enjoyed your experience with our customer service team. We’ll make sure to pass the compliments and your kind words to Dustin as well.
Please let us know if you need any help planning your next trip. We would be delighted to help!
Best regards,
Clicktrip team
honestly it was quicker and easier than…
honestly it was quicker and easier than i thought it would be. It was really a good experience and very well handled and very quick. Thank you for your very professional help in resolving my issue.
August 8, 2025
Experience
Mr. Kaspersen was incredibly professional and caring.
I would like to rate the Click trip a 5-star.
I would recommend visiting the site.
Migna Ortiz
August 5, 2025
Unprompted review
Was easy to reserve and when I had to…
Was easy to reserve and when I had to call to modify reservation A in Customer Service was very helpful polite and respectful
August 2, 2025
I had to cancel my reservations that…
I had to cancel my reservations that was past the cancellation date and they successfully managed to
Negotiate with the hotel in favor of a refund.
August 1, 2025
Highly Recommeded !
Odelia is very helpful and fast in answering all my queries. Thumbs Up !
July 31, 2025
Absolutely Disappointing
Absolutely Disappointing – Would Not Recommend
I stayed at this hotel in June 2025, and it was a thoroughly disappointing experience from start to finish. The property is outdated, poorly maintained, and unclean. The rooms looked like they hadn’t been updated since the 1980s—worn furniture, dirty carpets, and an overall neglected feel. Worst of all, we encountered bedbugs during our stay.
My sister-in-law had booked two rooms for us about ten days in advance, but when we arrived late at night from the airport, the hotel inexplicably raised the rate to $167 per room, per night I paid a total of over $700 for two rooms for two nights, the cost was unjustifiable given the quality or lack thereof.
The so-called “breakfast” consisted of murky coffee from a questionable dispenser, overly sweet cereals, and a soggy, stale cookie. Not exactly a hospitable or hygienic start to the day.
The surrounding area is also lacking; no nearby restaurants or basic amenities (not even a McDonald’s). The place gives off more of a run-down truck stop vibe, without the cleanliness or courtesy you might expect elsewhere.
The service was apathetic at best and borderline exploitative at worst. They had no hesitation in overcharging, despite the poor conditions.
I strongly recommend avoiding this hotel.
June 20, 2025
Unprompted review
Reply from Clicktrip
Dear Christineouma,
We are really sorry to hear that you had this experience!
While checking your review, it seems that it relates to your stay at a specific hotel, and not to our booking platform. Upon reviewing our system, I was also not able to find any bookings under your name or correspondence between our customer support department and you.
Moreover, bookings made with us are all prepaid, so the scenario described most likely pertains to a direct hotel reservation.
It appears that your review was accidentally posted on our page instead of the hotel’s. We would highly appreciate it if you would share your experience on the appropriate hotel’s profile to inform other potential guests of your valid concerns.
However, if you do have a booking with us, please do not hesitate to email us with your booking ID, and we will involve our team to investigate your case thoroughly.
Thank you for understanding.
Best regards,
Clicktrip team
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