If I could give 0 i would. This is a SCAM website the orders are not real. When I ordered my product I recieved an email saying it was due to be recieved by evri. After 4 months the package never ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overpriced tees- some at £40, nice designs but they obviously do fade- material nothing special Size- bad: medium in some tees has a very short length Delivery: probably the worst I’ve ever see... See more
Clothing: GREAT QUALITY AND GREAT SIZES, LOOKS FIRE delivery: absolutely awful, if you are buying it for someone’s birthday you might as well order it a whole year in advance because they take so l... See more
I’m not sure why everyone is complaining about this brand. They’re great! Amazing service with packaging and cards that show they actually care about their brand. The quality of the hoodie i bought wa... See more
Company details
Written by the company
The CliffSide. All our clothing has been refined to a premium quality, and has been designed from professionals with years of experience. We are the best you can get. CliffSide London (CSL), was planned in early 2019. The big launch took risk, dedication and failed projects - until we were finally ready. The phrase "From the CliffSide" is referenced to represent a "Risk Taker".. Read more on our site.
Contact info
United Kingdom
- cliffsidelondon.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t ship my order after a month
Didn’t ship my order and also hasn’t gave me a refund when I asked.
Good product bad shipping
I ordered a t-shirt from the website, the t-shirt was amazing it has really good quality and the print has no defects. I have no complaints about the product itself however the delivery took over a month but they had a reasonable excuse. I will order again.
Good T-shirt but delivery was too long…
Good T-shirt but delivery was too long great purchase overall
tops
I bought two tops, which are of excellent quality and very stylish
Great up and coming business will…
Great up and coming business with amazing designs will recommend to a friend
Ordered a random item from the store x2…
Ordered a random item from the store x2
Took over a month and a half to come and then sent me unbranded Gildan items of clothing. What a joke DO NOT ORDER
I wish i read the reviews before I…
I wish i read the reviews before I ordered.
NEVER! NEVER!
THIS COMPANY WILL TAKE YOUR MONEY AND DON'T DELIVERY.
CUSTOMER SERVICE- VERY NEGATIVE AS THEY WILL NEVER CONTACT YOU PLUS NO TELEPHONE NUMBER, TOTAL RUBBISH!!
Ordered 2 T-shirts on the 27th of May
Ordered 2 T-shirts on the 27th of May. It is now the 10th of July, still no package. Simply no care or eagerness to sort the problem just a repetitive 'We are sorry for the delay with delivery'. Buy at your own risk
Beware - will steal your money.
I placed 2 orders with this company and they failed to deliver after 30 days stating delay in receiving stock probably from china). I requested a refund (after two months of requesting my order) 14 days ago after initially saying they would send refund and apologized for not supplying my order my request was sent to their Finance dept for processing. Then nothing again for weeks. Again After asking where my money is, they have responded with their refund policy is to give a credit note! They never supplied my order so I am not returning unwanted items. This is theft.
Do not use this company. They will steal your money and not fulfill your order. I would give zero stars if possible. Unprofessional customer service. Scam company. Do not use. Beware.
DO NOT USE THIS COMPANY!!!!Absolute…
DO NOT USE THIS COMPANY!!!!Absolute joke, ordered on 28th May and confirmation email states delivery in 2-4 days. We're now a month later one nearly and I've had to contact them 3 times and each time they say it will be sent in 2 weeks. Now looking at mid July at the very earliest. Shame it was a birthday gift for 5th June!!! Won't offer any compensation for delay eitger!! SERIOUSLY AWFUL COMPANY AVOID AT ALL COSTS
Almost 1 month no item arrived
Ordered a t shirt almost 1 month ago hasn't arrived emailed them 4 times they refuse to give a refund and keep repeating a story that they have issues with their warehouse system item still not arrived
Awful company steer clear
Awful company! Was told 2 day delivery took 2 months ! Very unhelpful staff , offered a part refund for the bother and when I emailed back agreeing they said they wouldn't give part refund as that offer had now finished !! Ordered a medium hoodie for son which comes up snug , so if you're going to put yourself through the torture of ordering from this company then order next size up and 3 months before if you need it for an occasion!
2-4 day delivry took 40days dont buy
2-4 day delivry took 40days. quality is very bad
dont buy
If I could give 0 stars I would
If I could give this company 0 stars I would, I placed my order 8th May well intime for my daughter’s birthday the last day in May, bearing in mind they say 2-3days delivery LIEEEEEEE
When contacting the company (ONLY VIA EMAIL AS NO NUMBER AVAILABLE) they responded with they have a backlog which reading the previous reviews, they say this to everyone. I then responded with this not being acceptable and so on, and they don’t respond with a reply. I did this twice and only ever receive one email response back from from. On the 14th June i received an email from Evri to say they have received the item and keep updated for delivery.
I have now received the x2 t-shirts I ordered for £54 a whole 1months and 11days later
Not 2-3days. From 8th May to 19th June.
What I love about this company is the quality the provide at such a cheap price. One hoodie for around £50 which can last you a good while
What I love about this company is that the provide hoodies with such good quality. I order my hoodie in February and it still looks fresh till this day. To be honest, and I am not being biased, but I do not think their is a brand right now that sell better quality hoodies
Do NOT order from here
Ordered a t shirt well over a month ago (around 6 weeks) and only just arrived today. Item is completely not as described as the picture shown had a big picture on the back of the t shirt which is entirely missing from the actual product… disgusting company
Shockingly bad…
Ordered a hoodie but it's too small I asked for exchange it or refund it but I was told they are not doing refunds or exchanges until further notice. This is unsatisfactory as I am left with a hoodie that's unsuitable and money down the drain.
Worst company ever. do not buy please for your own sake
Worst company ever. Simple as that. Do not buy unless you want it for a year later, Not worth the wait for what it is anyways. They say warehouse delay but i'm pretty sure there's still doing the orders of those who ordered 2 months ago let alone the order when you place it lol.
7 weeks to arrive, unfit item.
Took 7 weeks to arrive. Wouldn't refund even though I'm sure that's illegal due to online purchase laws. Son had growth spurt in those 7 weeks, too small for him now or sizes are made small. Just went to take pictures to sell it and noticed loose thread.. on closer inspection there is a hole in the seam at the shoulder, size of a 2p coin. I'd avoid this company. Black hoodie, blue butterfly design.
The shirt is beautiful and good quality…
The shirt is beautiful and good quality it did take a long time to come however they kept in contact told me what was happening.Was worth it
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








