Impressive physical heating technology let down by installation oversights and rigid software" I had a Climastar electric boiler system installed in my two-bedroom apartment. While the phys... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The radiators are lovely and been a god send but two now don’t work and I can not get through to them on phone or email. I’m still paying for these and need help
Have had two climastar radiators. The thermostats are a night mare. One of the radiators has now given up the ghost. Had good help from a lady who concluded that the thermostat worked but the radiato... See more
Company replied
Ref Order no: Webster/tq138ra Really disappointed. We purchased a new boiler system paid 50% deposit ( which was a lot of money):and promised the installation would happen in about a month. It's no... See more
Company replied
Company details
- Boiler and Heating Service
- Boiler Supplier
- Electrical Equipment Supplier
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Hot Water System Supplier
Written by the company
CLIMASTAR UK has been heating homes for the last 27 years, pioneering the creation of modern and efficient heating systems. We are fully committed to the development and production of the most efficient and controllable electrical heating available. We build beautiful heating systems that ensure we reduce your energy consumption by quickly heating rooms and only using energy when you need it. All of the Harmony range carries a lifetime guarantee in our MAGMA silicon batteries and a 10-year all parts and all labour guarantee covering our heaters. The HARMONY range by Climastar UK guarantees to future proof your heating.
Contact info
Unit 15, Galveston Grove, ST4 3PE, Stoke On trent, United Kingdom
- 01782476444
- Jorge.Martinez@climastar.co.uk
- climastar.co.uk
2.5
Poor
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Heater
From my first phone call to the fitting of my heater Climastar were helpful and always very polite
May 24, 2023
Reply from Climastar UK
Hi Phillipa,
Thank you for your kind review, we are glad you are happy with our customer service.
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Great service and great product
May 29, 2023
Reply from Climastar UK
Hi,
Thank you for your kind review, we are glad you are happy with your radiators.
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Installation of Harmony Electric Radiator. Having solar panels fitted to our house…
Having solar panels fitted to our house we wanted Electric Radiators. Gary Lomax the company representative came and explained all about the Harmony Radiator. We were very impressed and ordered one for our lounge. It was delivered and fitted within the month. A couple of small issues occurred regarding the installation, but Gary revisited our home and instantly put everything to our satisfaction. Excellent product and the after sales service was excellent. We will evaluate this radiator with a view to installing others to replace gas fired central heating. Very good company to have dealt with. Tony Harrison
June 9, 2023
Unprompted review
Reply from Climastar UK
Hi James,
Thank you for your kind review; we are glad we could get your issues addressed promptly.
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Very pleased, so far
So far, so good!
The Climastar representative came to explain the system to us last Thursday. We liked what we heard and, having done some previous research on the subject, we decided to go ahead. The system was installed yesterday ie within a week of the initial discussion!
The hot water system works very well and utilises excess electricity from our solar panels, so should cost very little to run during the March to November period. Also the unit is sited nearer our bathrooms than the gas boiler is, so we get the hot water quicker.
Very happy so far.
June 8, 2023
Unprompted review
Reply from Climastar UK
Hi Martyn,
Thank you for your kind review and we are glad to hear it is working as you expected.
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Great service, wonderful design
I had 6 of the Harmony range heaters fitted last year and I have been very pleased with them. I have now had an extension built so am getting another 4. Whenever anyone visits they always comment on the unique design and the fact that they don’t really look like heaters. I love the Wi-Fi connection and the flexibility that gives you. The other week I was going away for a few days and I didn’t have time to change the schedule before I went but I was able to do it while I was on the train, very impressive. The service from the company has been excellent, I would definitely recommend them to anyone.
October 3, 2022
Unprompted review
Reply from Climastar UK
Hi Ivor,
Thank you for your kind review, Happy to hear you're making full use of our radiators and they're looking the part for you.
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Took out my oil heating
I had an oil boiler in a very old property which was costing a fortune to heat and heat poorly. Climastar removed everything from the house, radiators, pipes, boiler and water cylinder and installed a new heating system. The stone finish looks good in such an old property, much nicer than my old radiators. What a transformation. I had it installed in February so have been using it for a couple of months and cant fault it. Also with oil and gas polluting the planet, it was important to me to do my bit so to speak, so overall I
am pleased with my choice and I look forward to a warmer and less expensive winter this year. Thanks.
February 2, 2023
Unprompted review
Reply from Climastar UK
Hi Eimear,
Thank you for your kind review, We're delighted you're pleased with your radiators and they're looking the part in your home.
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Great service and beautiful product
Very happy with the service from the company and quality of my radiators. These radiators look great on my wall and heat the room really well. The installation was straightforward with minimal disruption. They arrived on time, put down dustsheets and set everything up for me. Thanks to Dave who looked after the entire job from start to finish. Very happy with everything.
May 1, 2023
Unprompted review
Reply from Climastar UK
Hi John,
Thank you for your kind review, Great to hear everything went smoothly - we'll let Dave know he's keeping up the good work!
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Thermostats re batteries/tips on use
Just to say I had a problem which was sorted efficiently by Paul and Gary. Gary - thanks your assistance was very much appreciated 10/10 for service and your patience.
Sandra, Southport
May 18, 2023
Unprompted review
Reply from Climastar UK
Hi Sandra,
Thank you for your kind review,
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Very helpful
I booked in for a free survey after seeing the advert for the water heater in the newspaper , A lovely lady I spoke to arranged the survey for a day and time that was convenient for me.
On the day of the survey we had a call to say the heating consultant was running late. I was happy they called and made me aware.
Overall we think the products are great and the gentleman who came to see us was very pleasant and helpful.
May 4, 2023
Unprompted review
Reply from Climastar UK
Hi Lynne,
Thank you for your kind review,
If you need anything further from us, please don’t hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Apart from that, a good service
As most reviews about Climastar, the one fitter and his colleague were efficient. Both were polite and were away after fitting. Unfortunately it seems the heater wasn't tested after completion. I was unable to set up the heater on my app, therefore I tested the heater was turned on, and traced the fault to, the heater being wired into the economy ten wiring. After rewiring into the 24 hour supply, the heater works correctly. It's a shame the fitter/electrician didn't test which supply to use, and test the appliance afterwards. Apart from that, a good service.
May 5, 2023
Unprompted review
Reply from Climastar UK
Hi Daniel,
Thank you for your kind review.
thanks for letting us know about the niggles when you were installed. We're glad to hear you're now up and running and things are working as they should be.
If you need anything further in the future, please don't hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Excellent Service from all the people I had contact with
Such an efficient setup. Fom Dave Thomas who conducted the survey and gave me the quote right through to the 2 fitters Brad and Suhail who completed the installation on 13th April. It was just 2 weeks from survey to installation, a lot quicker than I was expecting. I am very happy so far. I am still learning about the app to control the heaters but progress is being made. The 2 heaters that I have purchased are maintaining the temperature in my through lounge extremely well. I am not yet able to calculate any energy saving but I am certainly using my gas boiler for the rest of the house a lot less.
April 13, 2023
Unprompted review
Reply from Climastar UK
Hi Angela,
Thank you for your kind review.
It's great to hear you're pleased with your journey with us, and you're progressing well with the Harmony app.
If you need anything further from us in the future, please don't hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
World Class Customer Service
Climastar UK truly place the customer at the centre and my experience is that all Climastar staff deliver world class customer service. Climastar staff are driven to do the right thing by the customer and this customer centric focus runs right from the initial consultation to installation and after care service. I have experienced superb service from all at Climastar that I have been in contact with however Peter Hunter deserves a special mention. His customer service skills are second to none. I had a few technical questions and Peter demonstrated great subject matter expertise, attention to detail and a very professional and caring attitude. I highly recommend Climastar UK products, customer service and staff.
April 13, 2023
Unprompted review
Reply from Climastar UK
Hi Andrew,
Thank you so much for your kind review.
It's our mission to deliver the highest possible standards, and to constantly improve what we do. We're delighted that you're pleased with your experience with us throughout- and will continue to be so with our products as time goes on.
We've let Peter know you've provided this amazing feedback for him, and the commendable commitment he provides - (He's quite elated and thankful that you've given him a mention).
If you need anything further from us in the future, please don't hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
very happy
Me & my wife was was looking online for heaters that were completely different to you normal looking radiators for our new home.
I came across Climastar and loved the look of them so we requested a brochure to be sent in the post to me it came through within a couple of days.
we then had a call from a lovely lady in the office she was really helpful over the phone she explained the process of having a survey.
we were booked in for the date that we requested no problem at all, they called us the day before to make sure we were still ok to have the survey done.
when it came to having the survey the consultant who came to see us was Gary and he went through everything in great detail.
I'm very happy with Climastar and the whole process was easy and stress free i would highly recommend them.
April 4, 2023
Unprompted review
Reply from Climastar UK
Hi Peter,
Thank you so much for your kind review.
If you need anything further from us in the future, please don't hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
We requested a brochure from Climastar…
We requested a brochure from Climastar which was received very promptly. Following this we requested a free survey. The consultant who came out David, was very knowledgable and very helpful. We decided to replace 5 of our old night storage heaters with 5 new heaters from Climastar. The heaters were all installed on 27th March 2023 and the two fitters were excellent, very polite and friendly and left everything neat and tidy.
To date we are very pleased with the new heaters which are very efficient and already saving us a lot of money. We wouldn’t hesitate to recommend Climastar to our friends and family.
David & Lynne Ellis
March 27, 2023
Unprompted review
Reply from Climastar UK
Hi David,
Thank you for your kind review.
It's great to hear you're pleased with all aspects of your journey with us, and you're seeing alot of benefit from your heaters already.
If you need anything further from us in the future, please don't hesitate to get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
we had a quote which i was very happy…
we had a quote which i was very happy with and was very impressed with the radiators and service.
March 23, 2023
Unprompted review
Reply from Climastar UK
Hi Mr. Alden,
Thank you for your kind review.
If you need anything further from us in the future, please don't hesitate to get in touch.
We also have further information on our website, and regular updates on our products and related topics on our blog at http://climastar.co.uk/blog
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Climastar Heating
I got really cross this morning, reading in the paper that there’s no viable green alternative to Heat Pumps for central heating. What utter rubbish! Our Climastar system (nine radiators of different sizes) was installed in December and we’re really pleased with it. It took a bit of getting used to but now every room is individually heated according to the temperature and times required and easily altered with the app as and when necessary. And the dinky little Sunap water heater is great, comfortably providing showers for all when the family came at Christmas, it will also provide enough hot water for a very large bath to soak in after a days work in the garden. Gary Lomax was extremely helpful and informative when he came to survey and quote, the installation team were efficient - there were a few glitches but these were promptly dealt with by Paul Wood, and Oliver Cadman has been very patient in assisting our low tech old brains to get around using the app.
March 30, 2023
Unprompted review
Reply from Climastar UK
Hi Janet,
Thank you for your kind review. We're definitely always trying to raise awareness of our products being a viable, efficient green alternative. First and foremost would be regular updates on our blog at http://climastar.co.uk/blog - check for recent updates & articles!
Great to hear you're enjoying the radiators! We'll let Gary & Oliver know they're keeping up the good work! If you need anything further from us, don't hesitate to let us know.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Climastar Harmony heating and Gary Lomax
My husband and I recently had a new Harmony electric heating system installed by Climastar. It has proved to be an excellent choice. My being disabled means I need to keep warm at all times and this system is fully adaptable to our needs, and has clearly reduced our energy bill. Their Local Surveyor Gary Lomax could not have been more helpful, carefully explaining the system in great detail and giving us every chance to raise queries. We cannot praise Climastar and especially Gary too highly
January 11, 2023
Unprompted review
Reply from Climastar UK
Hi Steve,
Thank you for your kind review.
Great to hear you're enjoying the radiators! We'll let Gary know he's keeping up the good work! If you need anything further from us, don't hesitate to let us know.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
The installation of my new heaters from…
The installation of my new heaters from Climastar was second to none, fantastic customer service from start to finish. The harmony heaters look great and the control they give me will definitely make a difference to my heating bills. Special mention to Paul who really knows his product inside out and organised the installation without a glitch. Would definitely recommend.
March 24, 2023
Unprompted review
Reply from Climastar UK
Hi Craig,
Thank you for your kind review.
If theres anything else you need from us please do get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
The wretched boiler has departed…
The wretched boiler has departed together with all its' sibling problems ! Whoo hoo. All has been replaced by handsome radiators that are very quick to respond and deliver heat where needed. The system is a massive move away from the tired old, analogue, traditional 'wet system' to a simple fully controllable digital one.
The big installation was quick, on time and carried out with a very competent team.
thanks to all at Climastar. Dave Dorrell
March 28, 2023
Unprompted review
Reply from Climastar UK
Hi David,
Thank you for your kind review.
Great to hear you're enjoying the new system.
If theres anything else you need from us please do get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
2 weeks form quote to installations…
2 weeks form quote to installations certainly exceeded expectations. Claire explained the products and installations and the team who installed the radiators and water heater where polite, tidy and friendly. Great Job.
March 16, 2023
Unprompted review
Reply from Climastar UK
Hi Ian,
Thank you for your kind review.
If theres anything else you need from us please do get in touch.
Warmest regards,
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.