Climax Furniture Reviews 

139
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Got wardrobe deliver today, they came into my home and started telling me they don’t get delivery fee and want me to give them a tip of £40. When I said I don’t have it they insisted on saying you’ll... See more

Company replied

Rated 5 out of 5 stars

I am so excited with DD furniture 😍 I am so proud of their products. They got nice and quality product i recently purchased an wardrobe from them and I am very happy to it their fixing is exceptional... See more

Company replied

Rated 5 out of 5 stars

We ordered our corner sofa and chair and we were asked did we want it the next day but I had other things to get out of my house. I was given another date for delivery and it arrived safely. The furni... See more

Rated 5 out of 5 stars

Climax Furniture is one the best Place to Buy your Furniture I purchased a 3 Wardrobes From them and i can honestly say that service was excellent.both the Delivery Guys And fitter were friendly,... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Fitted Furniture Supplier
  4. Furniture Accessories

Written by the company

Climax Furniture is a UK furniture retailer specialising in sliding door wardrobes, mirrored wardrobes, bedroom furniture, ottoman beds, sofa beds, Turkish furniture & modern home furnishings. We offer nationwide delivery across England, Wales & Scotland with professional installation services on selected products. We aim to offer stylish, practical & affordable furniture solutions that help customers create beautiful living spaces. We focus on quality products, reliable delivery, and excellent customer service, ensuring a seamless shopping experience from order to installation. Whether you're decorating a bedroom, living room, or guest space, Climax Furniture offers a wide range of contemporary furniture designed to suit modern UK homes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

139 reviews

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No recent history of asking for reviews

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4.3

All reviews

(139)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

I am quite surprised to see all these…

I am quite surprised to see all these positive comments. I believe most are forged comments. I have the most horrible experience with this company. I ordered an all white wardrobe 203cm and installation service. After so many delays in delivery, they ended up delivering the wrong package- white wardrobe with grey door and oak panel strips. I asked if they could change the door and the panel, they said the white wardrobe is out of stock. I then went ahead to choose a 250cm wardrobe which costed more and told them I’d pay the extra cost and they have stopped responding to me. I’m stuck with a white wardrobe and grey door and oak strips.
I will definitely be reporting the case to the police.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent variety of furniture

I got a bed coffee table and lovely dining room table and chairs. The customer service is excellent and price is hard to beat the delivery drivers were friendly and very helpful. I'd advise anyone looking for products for their house to check out their website. Mrs lynne kay x

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

The company was very thoughtful and…

The company was very thoughtful and helpful when it came to making a decision to what sofa I wanted. The order and delivery time was efficient. Good communication was kept between myself, the company & the courier

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

I'm really impressed

I'm really impressed, the sofa bed I bought was exactly as described, communication with the seller was easy, I was updated regularly about delivery time. The sofa was delivered exactly on time and withing 2 days of my first contact with the seller. Can't say anything negative as it was a thoroughly easy transaction. Thank you, my sofa is great.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

The worst company iv had the Misfortune…

The worst company iv had the Misfortune to deal with in my entire life I don’t know how these operate the way to do Only answer your phone call through WhatsApp when you’re making an order after the order has been delivered They won’t answer the phone and only message you through messenger or WhatsApp Promise you a load of false promises that they’re going to come back and replace the broken items that were delivered broken and they admitted it but don’t show up, They block me on all accounts because they won’t want to give me my money back so I’m in the process of going through small claims court. These people are thieves and liars. Do yourself a favour and go to a shop to make sure If there is any Problems At least there’s somewhere to go back and sort it out. These people don’t even have a proper address.

July 12, 2024
Unprompted review
Climax Furniture logo

Reply from Climax Furniture

Dear Jeremy,

Sorry to hear that you're unhappy with your experience, despite receiving the correct item. We understand that our sofa may not have met your expectations, and we apologize if our product didn't align with your preferences.

However, we want to clarify that we followed our standard operating procedures, including confirming with you upon delivery that everything was satisfactory. Our policy clearly states that customers should inspect the item upon delivery and notify us of any issues immediately.

We take pride in our commitment to customer satisfaction and have a clear refund and return policy in place. However, in this case, we cannot make exceptions for returns or replacements after the customer has confirmed acceptance of the item.

We value our customers' feedback and would like to remind them that we are a legitimate business with a physical address and a transparent process. We are not a scam, and our customers' satisfaction is our top priority.

We're disappointed that you're threatening court action, as we believe our policies are fair and reasonable. We're confident in our processes and will vigorously defend ourselves against any unfounded claims.

To our future customers, please be assured that we stand behind our products and services. We encourage you to carefully review our policies and ask questions before making a purchase. We're committed to providing an exceptional customer experience and will continue to work hard to ensure your satisfaction.

Regards,
Climax Furniture

Rated 5 out of 5 stars

These wardrobes are excellent quality

These wardrobes are excellent quality. They are an amazing storage solution for our growing family. Thank you for the excellent service and communication.

August 3, 2024
Unprompted review
Climax Furniture logo

Reply from Climax Furniture

Hi Miss NN,

Thank you so much for your kind review!
We're delighted to hear our wardrobes have been a great solution for your family.
We appreciate your praise and are thrilled to have met your expectations.
Thank you for choosing us, and we wish you all the best!

Regards,
Climax Furniture

Rated 5 out of 5 stars

Climax Furniture exceeded my…

Climax Furniture exceeded my expectations in every way. Their furniture is beautiful, well-made, and affordable. I'll definitely be shopping here again soon!

August 1, 2024
Unprompted review
Climax Furniture logo

Reply from Climax Furniture

Wow, thank you so much for your glowing review! We're overjoyed to hear that we exceeded your expectations in every way! 🤩 Our team works tirelessly to ensure our furniture is not only beautiful but also well-made and affordable. Your kind words are a testament to our hard work, and we're grateful for customers like you who appreciate our efforts.

To everyone reading this review, we want to assure you that we're committed to providing the same exceptional experience for each and every one of you! Whether you're looking for stylish, quality furniture or just want to explore our collections, we invite you to visit us and see why Climax Furniture is the go-to destination for discerning customers.

Thank you again, Muhammad Zarak khan, for your wonderful review! We can't wait to serve you again soon!

Regards,
Climax Furniture

Rated 1 out of 5 stars

WARNING SCAMMERS This company ripped off my 92 year old…

This company ripped off my 92 year old mother for most her savings and insisted she paid them in cash, the items she received are very poor chinese quilty and badly damaged in some areas. i would strongly advise anybody who is thinking of purchasing anything from this company to think again and go els where, when you try to contact them to sort the problems out the phone number doesn't work so everything is done through whattsapp or facebook, when you do message them they give you a load of promises and then block you after a few days. i can see there is a few people having the same issues with them and all the 5 star reviews look fake. we are in the process of getting this sorted with the correct authorities and hopfully getting something back for my poor mother. shame on you Climax Furiture YOU ARE NOTTING BUT THIEVES AND SCAMMERS

July 21, 2024
Unprompted review
Climax Furniture logo

Reply from Climax Furniture

Sorry to hear that you and your mother have had a poor experience with a company. However, we strongly believe that this review is misleading and inaccurate. We take great care to ensure that all of our customers have a positive experience with us, and we have no record of your mother making a purchase from our company. We also do not accept cash payments or use WhatsApp or Facebook as the sole means of communication. We value our customers and would never intentionally scam or mislead them. We request that you remove this review as it is not relevant to our company. If you have any concerns, please contact us directly so we can assist you.

Rated 5 out of 5 stars

Very good quality and very fast…

Very good quality and very fast delivery service.

July 27, 2024
Unprompted review
Climax Furniture logo

Reply from Climax Furniture

Hi Atizaz,
Thank you for your fantastic review! We're delighted to hear that our product and delivery service met your expectations. We appreciate your trust in us for your online purchase and look forward to serving you again soon!

Regards,
Climax Furniture

Rated 3 out of 5 stars

I ordered some wardrobes…

I ordered some wardrobes good communication through out delivery was when I asked but I made the mistake of handing over the money without checking the furniture as it was all wrapped in plastic I did asked the question has all the wardrobe got hanging rails they said yes but when I unwrapped them and surprise surprise one had no hanging rail so about 30mins after they left I contacted the driver and he's response was we will deliver it on our next route and they manger will contact me,when I message the other number and told him he said the same thing about next route then he went silent and didn't reply back or take my call when I tried to contact them also one of them had the cheek to say it's only 10 ten pound to buy.so yes they seem like a good company and furniture is at a reasonable price but if something is wrong or missing there after care service to help or put it right is rubbish/shocking from my experience so just be Aware when ordering!

I've just read your reply please don't try and down play the situation I ordered 3 wardrobes why would i order one with no rail that dont make sense,as I mentioned to you or who ever I messaged the driver did say he forgot it in the van or was that a lie! anyway you can reply on hear but not reply or take my phone call and all now nearly a week later no rail or sign of getting it. Like I said before just be Aware when ordering! (Trying to charge me extra for something I've paid for already wow what a joke!)

July 27, 2024
Unprompted review
Climax Furniture logo

Reply from Climax Furniture

"Dear Patrick,

Thank you for taking the time to share your experience with our company. We apologize for the misunderstanding regarding the hanging rail in one of the wardrobes. However, we would like to clarify that the product description and specifications stated that the wardrobe comes with a fixed design for hanging and shelves.

We understand that you are requesting an additional hanging rail, which is not included in the original purchase. We are happy to provide this extra feature for an additional £10, as quoted. Please let us know if you would like to proceed with this option.

Regarding your concern about our after-sales service, we apologize if our responses seemed unsatisfactory. We strive to provide excellent customer service, and it appears that we fell short in your case. We will review our communication processes to ensure that we respond promptly and effectively to customer inquiries.

Thank you for your feedback, and we hope to resolve this matter amicably.

Best regards,

Sales Team
Climax Furniture

Rated 5 out of 5 stars

The furniture delivered is good and…

The furniture delivered is good and very well received. Quality and material of the mattress and bed was super. Thanks to them for all there hard work in making it.

July 26, 2024
Unprompted review
Climax Furniture logo

Reply from Climax Furniture

Dear Kushal Malladi,

Thank you so much for your kind words! We're thrilled that you're enjoying your new mattress and bed, and that you appreciate the quality and material. Our team works hard to craft comfortable and durable furniture, and it's great to hear that we've met your expectations. Thanks for choosing us and for your wonderful review!


Best regards,
Climax Furniture

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