Climb Online Reviews 

80
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Very unprofessional company with slow, poor customer service and rude manner. We have been a customer for many years and they do not seem to value their customers at all. We have had a particular issu... See more

Rated 5 out of 5 stars

I've been a happy customer of Climb Online for years now and never looked back since. They helped my business grow and use its full potential. Climb Online boosted our social platforms and created muc... See more

Rated 5 out of 5 stars

Working with Climb Online has been a game-changer for our business. They seamlessly integrate as an extension of our internal team, providing the care and attention to detail you'd expect from dedicat... See more

Rated 1 out of 5 stars

Leaving a lengthy review for CO has been on my to-do list, but Teddy Nash has summed it up perfectly. I had exactly the same experience as the reviewer below. Absolute shambles, little wonder Lord Su... See more

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2.0

Poor

TrustScore 2 out of 5

80 reviews

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2.0

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(80)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been a happy customer of Climb…

I've been a happy customer of Climb Online for years now and never looked back since. They helped my business grow and use its full potential. Climb Online boosted our social platforms and created much needed brand awareness. I've been recommending them to my fellow business partners and will continue on spreading the good word for as long as necessary. They are worth your every penny!

April 17, 2018
Unprompted review
Rated 5 out of 5 stars

Would not trust anyone else

I have been a customer of Climb Online since day one. I really wouldn't trust anyone else with our adwords marketing. We noticed a night and day difference in business performance once Climb Online began our campaign.

March 7, 2018
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Being a small family business we were nervous about using a online agency to handle our PPC. We started with Climb Online in late 2015 with a very limited PPC budget. Since then we have increased our monthly spend virtually every month as a result of the increased revenue.

We have also implemented an SEO strategy with them which has meant that we have seen our organic ranking improve month-on-month.

Overall I cannot speak highly enough of Climb Online. They have been an incredible asset to our business and I would have no issues in recommending them to anyone remotely interested in increasing their online presence and/or revenue. The team that look after our account are always available to speak with to discuss strategies, spend, budgets etc and the results are excellent.

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

I went to clime on line with a vision…

I went to clime on line with a vision to set up my own YouTube channel to promote our brand. Sophia at clime on line completely understood my vision and it was amazing to see it come to life. She and the whole team are also amazing to work with.

March 5, 2018
Unprompted review
Rated 5 out of 5 stars

Effective SEO

We've been working with Climb Online to advance our SEO, and content marketing strategy. We've seen great results, especially over the last couple of months. They are strategic thinkers and work very closely with us on various aspects of our digital marketing.

March 5, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service...Incredible Results!

We have worked with Climb Online for several years now, and remain extremely impressed with their industry knowledge, excellent customer service and, most importantly, their ability to deliver incredible results. As a prime example, we committed to a small Facebook advertising campaign as a trial, initially dubious of how affective it could be. In one month, Climb Online successfully delivered a £40,000 return on investment - transforming revenue and our perception of social media advertising. Climb Online are true leaders of the digital marketing sector, and we thoroughly enjoy working with them.

February 23, 2018
Unprompted review
Rated 1 out of 5 stars

This company promise lots but it's all …

This company promise lots but it's all just fiction. It is a great business model, get your client to spend money on Adwords and you collect a percentage of this.

We agreed a two month contract trial contract on the 30th November. I was dubious of what they said could be done. So i thought i didn't have much to lose, so give it a go. Well this was a complete waste of time and money. I would have left it like that but their head of sales had the audacity to threaten me with legal action for not seeing through our trial (which we had done)!

So let me tell you about our results. We sell private medical insurance as brokers for all the leading insurers. That is all we do, and our website confirms this. When the leads eventually started to come in (more about this shortly) whoever we spoke to, all they were interested in was travel insurance which we don't offer. We fed this back to the fantastic Climb Online, but still 90% of the very few leads we got, all they wanted was travel insurance.

When the genius's at Climb Online first took on this project, we noticed that no leads were coming through which we fed back, this was despite Google charging us daily for our "clicks". We fed this back and eventually they realised that they had made an IT error which meant the leads were not coming through to us!! Surely this is basic simple stuff, schoolboy error comes to mind. We never got a proper apology nor did any genuine leads start to flow.

You win some you lose some, but silly move threatening a client with lawyers when the client has in fact honoured his side of the agreement. In fact it should have been us threatening legal action after coughing up for Adwords for leads that never arrived through the fault of Climb Online.

I should have remembered, If an offer is too good to be true then run away fast.

My advice, look elsewhere for Adwords help, Climb Online you are Fired!

February 1, 2018
Unprompted review
Climb Online logo

Reply from Climb Online

Hi there,

Thank you for your feedback and sorry to hear that you were unhappy with the results of your Adwords campaign. At Climb Online we strive to provide fantastic service for all of our clients and sincerely apologise if at any stage during your relationship with us you felt your results were less than satisfactory.

You haven’t provided any specific contact details but we would happy to discuss the results of your campaign further. Please contact our office on 02032255891 and one of our client services team will be able to assist you.

Kind Regards,

Lyndsay

Rated 5 out of 5 stars

Top service, top people, top results

I've been working with Mark and the team at Climb Online now for 18 months or so. I've got to say they have been a breath of fresh air (after a terrible experience with Reach Local) and they very much feel like a part of my extended team. Both the Client Management team and those managing the nuts and bolts of the account have been brilliant. Extremely friendly, knowledgable and proactive.. and my campaigns go from strength to strength. Pats on the back all round, well done guys, keep up the great work!

June 28, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Client Management

We have been with Climb Online for over a year and have found their Client Management to be very good - very easy to get hold of and quick to resolve any issues. They have helped our business to grow and we would be happy to recommend them.

January 26, 2017
Unprompted review
Rated 1 out of 5 stars

GREAT AT SALES - AWFUL AT EXECUTION (IN MY OPINION)

I notice that reviews for Climb Online have been disabled on Facebook, this is hardly surprising considering their awful service. We came to Climb Online as a boutique recruitment agency for household staff that was looking to increase our web presence from a small homegrown PPC campaign that had worked successfully to one that would be professionally managed. I believed they would make a good fit for us having such a high-profile business partner, I imagined that they would not be able to afford to have disgruntled customers. The service was sold to us as being an outsourced version of our own marketing department except that they would be more hungry as they partially work on a commission basis. I could not have been more wrong. After having been assured verbally (of course never in writing) that they had only lost 1 client in a year, they told me there was little doubt that they could do wonders for finding us new business leads through a PPC campaign. We told them that we were not interested in receiving leads for nanny's but we began to receive lots of enquiries for these, none were very promising leads. Furthermore our campaign manager Greg whom we were reassured was the best in the business was "FIRED" shortly after, which we only found out about when we went in for a meeting to go over the disappointing results of the campaign in month one and query why our emails had gone unanswered. We were also told we had been ringing them too much and that this took away time from them working on our campaign. Perhaps this service works for large mass market businesses but why would they try and hard sell this service to us? When looking at where the money had been spent I saw we were being charged for "finding naked butlers". We were also called by a client who asked for a housekeeper but it turned out he was looking for a prostitute and turned the housekeeper away at the door. We decided to cancel our campaign due to the lack of care that had been taken by the Climb Online team but we were still under contract for a month. The whole point of PPC is that the results are immediate and if not work in a short space of time, it just wont. They would not let us leave early even after all these mistakes and to this day I am receiving threatening letters for a Debt Collection Agency called Daniels Silvermans asking for the outstanding balance including late payment charges. I wonder if Lord Sugar is aware of these practices? They also hold on to your campaign data and account so even if you have a successful campaign you are obliged to stay with them! No apologies and no results, several thousand pounds of of pocket later, I give Climb Online 0*...

November 17, 2016
Unprompted review

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