Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more
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Review summary
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Reviews shaping this summary
A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more
I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more
Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more
Company details
Written by the company
We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.
Contact info
11-12 Lister House, W1G 9ST, London, United Kingdom
- 0203 326 9160
- help@clinical-partners.co.uk
- clinical-partners.co.uk
4.6
Excellent
10K reviews
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Very thorough and professional…
Very thorough and professional assessment with quick results and report given.
August 17, 2026
Best decision to go through clinical partners
It was really great, the nurse was lovely and took a lot of time to listen and understand me! It was such a quick process .
August 17, 2026
The assessment that was undertaken
The assessment that was undertaken, was very professional and both my granddaughter and myself felt very relaxed.
August 16, 2026
Very helpful.Quick.Lovely staff
Was very very helpful, spoke to a lovely woman ( Angela ) who was so understanding and caring especially after she found out I hated video calls etc. Everything was very easy to figure out and do also was quite quick with everything which made it 10x better
August 17, 2026
Just a really friendly patient focused…
Just a really friendly patient focused lovely lady who was able to put with an inteferring mum
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cannot log in
Cannot log in, also it’s asking what relationship I am to the patient! I am the patient!
This is odd
I received a message saying my questionnaire was not complete yet I did complete it, it clearly didn’t save
I have been waiting for 3 years for a diagnosis I find form filling hard as it is!
A trait of autism and adhd!
Access needs to be more easier for patients!
Very dissapointed
August 18, 2026
Unprompted review
Reply from Clinical Partners
We appreciate you bringing these issues to our attention.
It is concerning to hear about the difficulties you have experienced with accessing and completing your questionnaires, particularly after such a long wait for assessment. We understand that forms and online systems can be challenging to navigate, and it is understandably frustrating to receive a message indicating that a questionnaire has not been completed when you believe it has been submitted.
Your comments regarding the login process, the relationship question, and the questionnaire submission have been noted, and we would like to investigate these issues further.
Please contact me through the Patient Experience Team on nhsqueries@clinical-partners.co.uk and mark it FAO Debs Thompson. I would welcome the opportunity to discuss your concerns and look into what has happened.
Thank you for sharing your experience. Feedback such as this helps us identify opportunities to improve access to our service and the support we provide to patients.
Kind regards
Debs
System was simple to use
System was simple to use. Nurse who carried out diagnostic call was fantastic. No complaints at all. 8 months from beginning the process to receiving a diagnosis.
August 14, 2026
Professional
Professional, and understanding.
Every person we spoke to was lovely.
The whole experience was as stress free and clear as it could be
August 14, 2026
Trust the process
I’ll admit I was unsure about doing the assessment online. I was worried that things would be missed, not seen/heard properly. I was completely wrong. If anything I think it was better, my son being in his own environment. Thank you.
August 10, 2026
Very friendly and understandable people.
August 14, 2026
Very professional
Very professional. My assessor Angelina was extremely understanding and explained everything to me so patiently and in detail. Very happy with the service.
August 14, 2026
Excellent
I am so happy about the service i have recieved from clinical partners from start to finish, everyone I spoke to from the admin team to the clinician Adil Bhaloda was amazing and made me feel comfortable to be able to speak to them. another plus was from handing in my initial assesment to getting my 121 assesment took 2 weeks, I have been advised to also get checked for autism which i will definatly be doing. my 6 year old son has also been diagnosed with autism with clinical partners and that service was as outstanding as the treatment i got so thank you to Adil Bhaloda
Precious Akenzua and Harriet O Brian
August 18, 2026
Unprompted review
The Dr was friendly and helped Isla…
The Dr was friendly and helped Isla feel comfortable after feeling very anxious
August 13, 2026
I felt heard and finally knew the…
I felt heard and finally knew the issues that faced me on a daily basis
August 14, 2026
The experience was good overall but did…
The experience was good overall but did not fully understand some of the questions or what it was you wanted… you sent to me a report and also to my son regarding your interpretation of how the meeting went and your experience with me and I found it all very negative and I was a bit disappointed.
August 17, 2026
Amazing experience and didn’t wait too…
Amazing experience and didn’t wait too long for assessment
August 14, 2026
My experience with yourselves have been…
My experience with yourselves have been delightful and amazing. Polite and helpful staff, would definetly recommend to anyone who needs help and advice with a diagnosis.
Thank you so much
August 14, 2026
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