I had a really great experience with Cliphair! The quality of the hair extensions is amazing—super soft, natural-looking, and they blend perfectly with my own hair. They’re easy to clip in and fee... See more
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Review summary
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Highly recommended! Decent high quality, thick double weft 18” human clip in hair extensions. Colour match is perfect, well packaged and delivery is so quick. Always pleased with my purchases, never... See more
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Lynn was amazing. I work in customer service myself, so i really appreciate good service. The phone was picked up quickly and my issue (my fault for ordering the wrong item) was solved quickly and she... See more
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Great I ordered the wrong colour and clip hair had no issues and processed by replacement quickly. The quality of the product is amazing and worth paying the extra money. Customer service is super fas... See more
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Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.1
Great
3K reviews
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Can recommend clip hair
Can recommend clip hair
Service and products
A lady called Lynn in customer services helped me out with a delivery issue
(No fault of clip hair) and resolved the issue for me. Excellent service
April 18, 2026
Reply from Cliphair
Hi Craig
We’re so pleased to hear you had a great experience! It’s wonderful that Lynn was able to help resolve your delivery issue quickly and provide excellent support. We’ll be sure to pass on your kind words to her.
Thank you for recommending Cliphair!
Love,
The Cliphair Team ✂️💜
Hair extensions are 2nd to none great…
Hair extensions are 2nd to none great service.
Will certainly be ordering again
April 20, 2026
Reply from Cliphair
Hey Tina
We’re so pleased to hear you’re happy with your extensions! It’s wonderful that you’ve had such a great experience with our service, and we look forward to your next order.
Love,
The Cliphair Team ✂️💜
I’m so happy with my extensions
I’m so happy with my extensions. I bought 16 inch espresso melt & chesnut. The salon was blown away when I went for a fitting, color & quality so good!
April 17, 2026
Reply from Cliphair
Hi Joanna
We’re so pleased to hear you’re loving your Espresso Melt & Chestnut extensions! It’s wonderful that both the colour and quality impressed you — and even your salon was blown away at your fitting.
Thank you for sharing your experience!
Love,
The Cliphair Team ✂️💜
Order never recieved
Order never recieved. Couriers just seen to leave parcels anywhere these days with zero respect. Also no refund! Mortified, will not be ordering from here again
April 20, 2026
Reply from Cliphair
Hi Sarah
Thank you for your review.
We’re very sorry to hear that you believe your order has not been received and understand how frustrating this situation must be.
As this order was placed via TikTok Shop, all delivery issues are reviewed using the courier’s tracking data, delivery route information, and proof of delivery images, which are currently under review. We can see that a safe place delivery request was made and the courier has provided confirmation in line with this instruction.
At this stage, the matter is being investigated in full on an individual basis, and we will provide you with an update as soon as the review has been completed.
We appreciate your patience while this is being looked into and assure you that your case has not been closed.
Kind regards,
The Cliphair Team
Hair extensions are beautiful
Hair extensions are beautiful. They are very much worth the money. Perfect color match to my hair too.
March 2, 2026
Reply from Cliphair
Hi Pamela
We’re so happy to hear you’re loving your extensions! It’s wonderful that the colour match is perfect and that you feel they’re great value for money.
Love,
The Cliphair Team ✂️💜
Super fast delivery the colour of the…
Super fast delivery the colour of the extensions are beautiful and the quality amazing
April 20, 2026
Reply from Cliphair
Hi Sharon
We’re so pleased to hear you’re happy with your order!
It’s wonderful that the colour is beautiful, the quality is amazing, and delivery was super fast.
Love,
The Cliphair Team ✂️💜
Amazing hair and 10/10 cutomer service…
Amazing hair and 10/10 cutomer service lynn at customer service is so friendly and proffesional will stick with cliphair they cant be better on quality 🙌
April 24, 2026
Unprompted review
Reply from Cliphair
Hey
It’s amazing to hear you’re loving both the hair and our customer service! We’re so pleased Lynn made such a positive impression — we’ll be sure to pass on your kind words. Thank you for your support and loyalty!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Lynne
So glad to hear you’re loving your extensions! It’s wonderful that the delivery was fast and that you rate them as the best you’ve tried.
Love,
The Cliphair Team ✂️💜
I have used your hair extensions on 3…
I have used your hair extensions on 3 different clients all 3 were happy the hair felt good and lasted well. I use your shampoo and conditioner and always recommend my clients do as well. I feel there could be more cheeky little bargain buys for account holders but overall it’s a 5 star for clip hair.
April 19, 2026
Reply from Cliphair
Hi Zoe
We’re so pleased to hear you and your clients are happy with the results! It’s wonderful that the hair feels great, lasts well, and that you trust our aftercare products too.
We really appreciate your feedback on trade offers — we’ll be sure to pass that on to our team. Thank you for your continued support!
Love,
The Cliphair Team ✂️💜
Absolute fantastic customer service had…
Absolute fantastic customer service had a lil problem wi fault of my own n they bent over backwards to solve this for me thankyou so much
April 15, 2026
Reply from Cliphair
Hi Sue
We’re so pleased to hear our team could help resolve things for you! It’s wonderful that the issue was sorted quickly and that you felt supported throughout. Thank you for your kind feedback!
Love,
The Cliphair Team ✂️💜
First time ordering from here and my…
First time ordering from here and my package was delivered on time however it was taken from my front door step evri looked into it and confirmed it had been stolen however cliphair replaced the hair before even that so I only had to wait a couple more days which I really appreciate I know have the hair and it's such good quality looks exactly the same as my natural hair and is really lightweight compared to other clip ins.
April 16, 2026
Unprompted review
Reply from Cliphair
Hi Elle
We’re so pleased to hear everything was resolved for you so quickly! It’s wonderful that our team could step in and replace your order straight away, even before the courier investigation was complete.
We’re also so happy to hear you’re now loving the quality and how natural and lightweight the hair feels. Thank you for sharing your experience with us!
Love,
The Cliphair Team ✂️💜
Thank you very good hair ❤️
April 17, 2026
Reply from Cliphair
Hi Krisztina
We’re so pleased to hear you’re happy with your hair! Thank you for your lovely feedback ❤️
Love,
The Cliphair Team ✂️💜
Great hair extensions
Great website. Great selection. Amazing quality on hair. Quick delivery
April 7, 2026
Reply from Cliphair
Hi Chantelle
We’re so pleased to hear you’re happy with your experience! It’s wonderful that you’re enjoying the selection, quality, and quick delivery.
Love,
The Cliphair Team ✂️💜
Really poor quality hair extensions
Really poor quality hair extensions. The product was advertised as 220g and 22 inches, but the hair that arrived was clearly not as described, they were underweight and uneven, with some sections only measuring 18 inches.
The hair itself was very stringy and became static with minimal handling or brushing, making it difficult to style and ultimately unusable.
I raised this with customer service and provided photographic evidence clearly showing the hair being underweight and shorter length. Despite this, I was only offered a partial refund and asked to return the item so it could be “tested”. I did not feel comfortable with doing this request, and in any case I should not have been required to return the product in order to prove it was not as described, especially after already providing clear evidence.
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. This product failed on multiple counts. When goods are not as described, the consumer is entitled to a remedy without unnecessary barriers being placed on them.
The customer service was obstructive and not in line with my statutory consumer rights. I would defo not purchase again and will be sticking with Beauty Works in future. I would strongly advise others not to buy from here.
March 25, 2026
Unprompted review
Reply from Cliphair
Hi India
Thank you for your review.
We’re sorry to hear that you remain dissatisfied with the outcome and appreciate the opportunity to clarify.
All of our extensions are independently quality tested as well as checked in-house to ensure they meet the advertised weight and length specifications. Complaints of this nature are extremely uncommon, and we take any such concerns very seriously.
When you contacted us, we requested that the hair be returned for assessment, which is a standard process followed by all retailers. This allows our quality team to physically inspect the product and verify concerns such as weight, length, and overall condition. While we understand you provided images, it is not always possible to accurately assess these factors from photographs alone.
As the item was not returned for inspection, we were unable to fully verify the issue. However, in order to support you, we offered and issued a partial refund as a goodwill gesture, which was accepted as a resolution at the time. We also confirmed that, had the item been returned, a full refund or replacement could have been offered following assessment if a fault was identified.
We do take our responsibilities seriously and aim to resolve all concerns fairly and in line with our policies.
Kind regards,
The Cliphair Team
Always a great service at cliphair the…
Always a great service at cliphair the advice given is always tailored to your needs and answered honestly
April 2, 2026
Unprompted review
Reply from Cliphair
Hi Jannine
It’s wonderful to hear you value our personalised advice! We’re so pleased that the service and guidance you receive always feels tailored and honest. Thank you for your continued support!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Hayley
So pleased to hear you’re happy with your extensions! It’s wonderful that you found them to be lovely and good quality.
Love,
The Cliphair Team ✂️💜
Really great colour matching service
Really great colour matching service. The hair came a perfect match and it’s lovely hair
April 20, 2026
Unprompted review
Reply from Cliphair
Hi Charla
So happy to hear you had such a great experience with our colour matching service!
It’s wonderful that your extensions arrived as a perfect match and that you’re loving the hair.
Love,
The Cliphair Team ✂️💜
Delivery excellent
Delivery excellent
However not so keen on the clip in piece, slips down the hair and very static
April 13, 2026
Reply from Cliphair
Hi Mel
Thank you for your review.
We’re really pleased to hear that your delivery experience was excellent.
We’re sorry to hear that you’re not completely happy with the clip-in piece. Slipping and static can sometimes be influenced by factors such as hair type, application, and there are a few tips and adjustments that can help improve hold and reduce static.
We’d recommend reaching out to our customer service team at customerservice@cliphair.co.uk who will be more than happy to provide personalised advice and guidance to help you get the best results from your extensions.
Kind regards,
The Cliphair Team
quick service and amazing quality hair…
quick service and amazing quality hair very tidy and light but thickkkk and long and luscious!! great customer service and promotes your work on instagram!!
April 11, 2026
Reply from Cliphair
Hi Donnachadh
So glad to hear you’re loving your extensions! It’s wonderful that you found them light yet thick and luscious, with great quality and quick service.
We’re also so pleased you’ve enjoyed the customer service and our support on Instagram!
Love,
The Cliphair Team ✂️💜
BUY THIS HAIR!!
BUY THIS HAIR!!! The hair is amazing, such good quality so soft and long. You need water and some curl cream and they are amazing they blend so so well I couldn’t reccomend more
April 13, 2026
Reply from Cliphair
Hey Olivia
We love hearing this kind of enthusiasm! It’s wonderful that you’re loving the quality, softness, and length, and that they blend so beautifully with your hair.
Thank you so much for your amazing recommendation!
Love,
The Cliphair Team ✂️💜
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