I had a really great experience with Cliphair! The quality of the hair extensions is amazing—super soft, natural-looking, and they blend perfectly with my own hair. They’re easy to clip in and fee... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Highly recommended! Decent high quality, thick double weft 18” human clip in hair extensions. Colour match is perfect, well packaged and delivery is so quick. Always pleased with my purchases, never... See more
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Lynn was amazing. I work in customer service myself, so i really appreciate good service. The phone was picked up quickly and my issue (my fault for ordering the wrong item) was solved quickly and she... See more
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Great I ordered the wrong colour and clip hair had no issues and processed by replacement quickly. The quality of the product is amazing and worth paying the extra money. Customer service is super fas... See more
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Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.1
Great
3K reviews
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Really fast delivery hair quality is…
Really fast delivery hair quality is unreal matched the description perfectly nicely packaged and came with 3 samples of hair shampoo/conditioner
April 14, 2026
Reply from Cliphair
Hi Louise
We’re so pleased to hear you’re happy with your order! It’s wonderful that the delivery was fast, the quality matched your expectations, and you enjoyed the thoughtful packaging and samples included.
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Sylvia
We’re so happy to hear you’re pleased! It’s wonderful that you’re loving your extensions 💕
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Jodie
We’re so pleased to hear you’re loving your extensions! It’s wonderful that the quality, longevity, and no shedding have impressed you.
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Rebekah
It’s wonderful to hear you’re happy with your nano bead extensions! We’re so pleased you’re enjoying both the service and the great quality of the hair.
Love,
The Cliphair Team ✂️💜
Never received the product.
Never received the product.
Told me they couldn't deliver to the local post office because the shop was full.
Still waiting for my refund.
April 10, 2026
Reply from Cliphair
Hi Steph
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We can confirm that this issue was related to the courier’s attempted delivery, where they were unable to complete the drop-off due to capacity limitations at the local collection point. Unfortunately, this is something outside of our direct control, as deliveries are handled by our trusted courier partners.
We send out all orders in good faith and rely on the courier network to complete delivery as expected. While issues like this are rare, we do sincerely apologise for the inconvenience caused.
We can also confirm that your refund is currently being processed, and you should receive it shortly, depending on your original payment processing times.
Kind regards,
The Cliphair Team
Great company been purchasing ip hair…
Great company been purchasing ip hair extensions for a few years now. Never disappointed always get exactly what I want Great quality beautiful and silky Great quality that lasts a long time. Very quick delivery great service. Wouldn't shop anywhere else
April 13, 2026
Reply from Cliphair
Hi Patricia
We’re so pleased to hear you’ve had such a great experience over the years!
It’s wonderful that you consistently receive beautiful, silky, long-lasting hair with fast delivery and great service — and we truly appreciate your continued loyalty.
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Natalie
Thank you for your review.
We’re very sorry to hear that you have not received your order and understand how frustrating this must be.
We can confirm that we are currently in contact with you via email to gather further information so that we can investigate this with the courier and assist you accordingly. As soon as we receive your reply, we will be able to progress this and provide a resolution as quickly as possible.
We send out all orders in good faith and rely on our trusted courier partners to complete delivery. While issues like this are rare, we do appreciate your patience while we work to resolve this for you.
Kind regards,
The Cliphair Team
The colour match service is truly…
The colour match service is truly excellent. I am blown away by the service i received and will certainly be placing another order with Cliphair. Customer service is 5 star. Thank you so much.
April 11, 2026
Reply from Cliphair
Hi Hannah
We’re so pleased to hear you had such a great experience with our colour match service! It’s wonderful that you felt well supported and are happy with the customer service. Thank you for your kind words and we look forward to your next order with us!
Love,
The Cliphair Team ✂️💜
This is a great company to deal with
This is a great company to deal with. From the minute I placed the order to the second my parcel arrived. Firstly I put the wrong address on my order. I e mailed them to advise. Straight away they changed my address to the correct one. The e mails off them were polite and helpful. When my hair extensions arrived it was on the date and exact time I was originally advised. This was so efficient. It was 2 working days after I placed the order. So pleased with this. The extensions are gorgeous. They do not look fake or obvious. They are subtle yet effective. They add length and volume to my hair. They are light to wear and not heavy. The clips are easy to clip on. They are burgendy coloured and match my hair to perfection. Am so pleased. I have curled them and straightened them and they still look good and new. Would strongly recommend this company.
April 17, 2026
Unprompted review
Reply from Cliphair
Hey Sam
We’re so pleased to hear you had such a smooth and positive experience with your order! It’s wonderful that our team could quickly help resolve the address change and that your delivery arrived exactly as expected.
We’re especially happy you’re loving the extensions — from the colour match to the comfort, styling, and natural finish.
Thank you so much for your recommendation and detailed feedback!
Love,
The Cliphair Team ✂️💜
Highly recommended
Iv been recommending clip hair to my clients now for a good while.
There colour match is amazing Iv never had one problem. Send them a photo and they send me the link to the perfect colour match.
The hair is beautiful, its looks amazing when it’s fitted 💕
April 15, 2026
Unprompted review
Reply from Cliphair
Hey Sarah
We’re so happy to hear you’ve been recommending Cliphair to your clients! It’s wonderful that our colour matching service has been consistently accurate for you and that the hair looks beautiful once fitted. Thank you so much for your continued support and trust in us!
Love,
The Cliphair Team ✂️💜
Horrific my order has been lost for…
Horrific my order has been lost for almost 2 weeks I have not received a replacement or refund
April 8, 2026
Reply from Cliphair
Hi Nadia
Thank you for your review.
We’re very sorry to hear about your experience and completely understand how frustrating this situation must be.
We can confirm that we have been in communication with the courier regarding your order, and a request has been made for the parcel to be returned back to us. As agreed, once the tracking confirms the return, a replacement will be sent out to you promptly.
We send all orders in good faith, relying on the expertise and efficiency of our trusted courier partners. While delays or issues like this are rare, unfortunately they can occasionally occur, and we do take all necessary steps to minimise such situations.
Please be assured that we are actively monitoring this and will update you as soon as there is any progress. We truly appreciate your patience while we work to resolve this for you.
Kind regards,
The Cliphair Team
I ordered some hair extensions for a…
I ordered some hair extensions for a birthday present in November.
Evri said they had the package and were delivering it.
The photo of evidence attempting to deliver was a picture of someone’s random letter box.
1. It was not my letter box.
2. The package was too large to go through the letterbox and you can see on the photo.
3.£160 worth of extensions just disregarded and cliphair take no responsibility even though it’s there responsibility to ensure the package is delivered.
This has been an ongoing investigation for months and hours of my time wasted on chasing up this. To be told there’s nothing they can do. £160 into the wind.
Avoid avoid avoid.
November 4, 2025
Reply from Cliphair
Hi Chrystal
Thank you for your review.
We’re very sorry to hear about your experience and completely understand how frustrating and upsetting this situation has been.
Following your report, a full and thorough investigation was carried out directly with the courier, Evri.
This process involves reviewing the driver’s GPS tracking at the time of delivery, scanning history, delivery route data, and the clear photographic proof of delivery provided at the point the parcel was marked as delivered.
Based on all of this information, Evri have confirmed that the parcel was delivered to the address provided and have issued this as their final determination.
As a result of their investigation, Evri have advised that they are unable to offer reimbursement, and therefore we are unfortunately unable to pursue this further on your behalf.
We do completely appreciate your concerns regarding the image provided and the circumstances you’ve described, and we are truly sorry for the inconvenience and disappointment caused.
Kind regards,
The Cliphair Team
Great advice and quick to respond to…
Great advice and quick to respond to any questions
April 11, 2026
Reply from Cliphair
Hi Janet
So glad to hear you had a great experience with our team! It’s wonderful that you found the advice helpful and the responses quick.
Love,
The Cliphair Team ✂️💜
Clip in extensions honestly changed my…
Clip in extensions honestly changed my life. They add instant length and volume and make my hair look amazing with almost no effort.
They are very easy to use and simple to maintain, which makes them perfect for everyday wear.
It has been a year since I got my first set and I am now buying a second pack because I love them that much.
April 15, 2026
Unprompted review
Reply from Cliphair
Hey Xhesika
It’s amazing to hear how much you love your clip-in extensions!
We’re so pleased they’ve made such a difference by adding instant length and volume while still being easy to use and maintain. Hearing you’re coming back for a second set after a year truly means so much to us!
Love,
The Cliphair Team ✂️💜
Beautifully Natural Extensions with Excellent Quality & Service
I’ve been wearing hair extensions for over 13 years, and after recently switching from a much more expensive brand, I’m genuinely impressed with the difference.
For my fine European hair, Clip Hair extensions blend incredibly well and match my natural wave far better than others I’ve tried. Whether I rough dry from the roots and wear my hair in a plait, or take time to style it, they always look natural and effortless.
As a hairdresser, I’m very particular about aftercare. I use high-quality shampoo, conditioner, masks, and a leave-in treatment after every wash—and even after 5 months of wear, the hair is still soft and in great condition.
I’m confident I’ll get at least another few months out of them before needing to replace them, which makes them fantastic value for money.
On top of that, their customer service is excellent—very responsive and always quick to reply, which makes the whole experience even better.
I’m really happy with my purchase and would definitely recommend!
April 15, 2026
Unprompted review
Reply from Cliphair
Hi Anya
We’re so pleased to hear about your experience, especially with your expertise as a hairdresser! It’s wonderful that our extensions blend so naturally with your hair and match your natural wave so well. We’re delighted to hear they’ve maintained their softness and quality even after months of wear — that truly means a lot to us.
Thank you for your detailed feedback and recommendation, we’re so happy you made the switch to Cliphair!
Love,
The Cliphair Team ✂️💜
Not 100% Human Hair – Melted at 300°F (180°C)
I have been using and toning extensions for years, and I have never experienced a failure like this. I treated these extensions exactly as I have every other brand—with a standard professional toner—which is a perfectly normal and expected process for high-quality human hair.
Instead of taking the tone, the hair revealed its true quality: it turned into a frizzy, matted mess and literally melted/cinched when I used a styling tool at only 180°C (300°F). Human hair does not melt at this temperature. This is a definitive sign of synthetic fillers or poor-quality fibers masked by silicone.
Customer service refused to take the hair back for a lab inspection and only offered a 25% "gesture of goodwill." If this were actual 100% human hair, a simple toner wouldn't have "destroyed" it. They are using their "alteration" clause to hide the fact that they are selling mislabeled, substandard products.
Avoid this brand if you plan on actually styling or toning your hair.
April 15, 2026
Unprompted review
Reply from Cliphair
Hi Alexis,
Thank you for your review. We appreciate the opportunity to respond.
We’re very sorry to hear about your experience and understand your concerns. However, we would like to reassure you that all of our hair extensions are 100% human Remy hair, sourced from reputable suppliers and subjected to thorough quality checks before being dispatched. We supply thousands of customers, including professionals, who regularly tone, colour, and style our extensions without experiencing the issues described.
As outlined in our returns policy, we are unable to accept returns for items that have been chemically altered, including toning or colouring. This policy is in place as once the hair has been processed, it is no longer possible to assess the product in its original condition or determine the exact cause of any changes.
Following your contact with our customer service team, we did offer a gesture of goodwill in the form of a partial refund to support you, despite the item being ineligible for return under our policy. This was offered as a resolution, rather than an admission of fault.
We do take all feedback seriously and remain confident in the quality of our products, which are widely used and trusted by many customers.
Kind regards,
The Cliphair Team
The hair quality is very good
The hair quality is very good
Delivery didn't take too long
Happy with my clip ins
April 7, 2026
Reply from Cliphair
Hi Anna
So happy to hear you’re pleased with your clip-ins! It’s wonderful that you’re enjoying the quality and that delivery arrived in good time.
Love,
The Cliphair Team ✂️💜
Absolutely quality human hair
Absolutely quality human hair. Used tape ins, I only needed a few and they are lightweight and so soft.
Over the moon!
April 7, 2026
Reply from Cliphair
Hi Emma
We’re over the moon too that you’re loving your tape-in extensions! It’s wonderful to hear they’re lightweight, soft, and exactly what you needed. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Great quality!
Great quality!! The Colour match is fantastic!! I first ordered samples of 3 different shades (LOVE that this is an option), and was able to find the perfect shade. I love my full set of clip ins. SO versatile! I wear them down and curled for a date night look, probably once a week, and then I use about half of them in a high pony tale look for girls nights outs. I can wear several times before needing a wash. They are SO soft, and I think very much worth the investment
April 14, 2026
Unprompted review
Reply from Cliphair
Hey JS
So happy to hear you’re loving your clip-ins! It’s wonderful that the sample option helped you find the perfect colour match and that you’re enjoying how versatile and soft they are for both everyday and night-out looks.
We’re so pleased they’ve been such a great investment for you!
Love,
The Cliphair Team ✂️💜
Great speedy delivery
Great speedy delivery. The hair was a perfect colour match, the quality of the hair is amazing. The tracks/clips are thin and easy to hide. Highly recommend these clip in extensions they are the best I have purchased and great price.
April 14, 2026
Unprompted review
Reply from Cliphair
Hi Rebecca
It’s wonderful to hear you’re so happy with your clip-in extensions! We’re delighted the colour match was perfect, the quality impressed you, and that the thin tracks make them easy to hide for a natural finish.
Thank you so much for your recommendation and kind feedback!
Love,
The Cliphair Team ✂️💜
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