I loved this brand when I first started using them. I buy a set, same color, of clip in extensions every 4 months for years now. The past couple of purchases, the quality of the hair has not been the... See more
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Review summary
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What people talk about most
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I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... See more
Company replied
The extensions are nice, the delivery was fast and they provided lots of updates along the way. The reason for 4 stars is that it's not made clear before purchasing, that orders ship from UK and incur... See more
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The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
Company replied
Company details
About Cliphair US
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
United Kingdom
- cliphair.com
2.9
Average
700 reviews
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So unfortunately I didn’t keep the hair…
So unfortunately I didn’t keep the hair because the colour didn’t match and iv decided to change colour completely, I ordered and hair was out of stock I was offered different options to resolve this , when I received hair and realised it didn’t match I started the refund process it was simple straight forward and refund was issued 3 days after they received hair ! Was an easy process
February 20, 2025
Unprompted review
Reply from Cliphair US
Hey Chelsea
Thank you so much for your kind 5-star review! 🌟
While we're sorry the colour didn’t match your hair, we’re glad to hear that our team made the process smooth and hassle-free for you. 💖
We appreciate your understanding and support, and we hope to help you find the perfect match in the future!
Best wishes,
The Cliphair Team ✨
Reply from Cliphair US
Hi Krysten
We’re truly sorry to hear about the delivery issues with your order 😞. We completely understand your frustration and regret the inconvenience caused. Reliable and timely delivery is very important to us, and we deeply regret the broken promises made by the courier company.
Please rest assured that a refund has now been issued 💕. If you have any further questions or need any assistance, our customer service team is always here to help.
Best wishes,
The Cliphair Team ✨
Reply from Cliphair US
Hey Kat
Thank you for your fantastic 5-star review! We're so glad to hear you love the quality of our hair extensions. We can't wait to have you shop with us again soon! 💖✨
Best wishes,
The Cliphair Team
You didn't send my order or refund
February 5, 2025
Reply from Cliphair US
Dear Lord
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify what happened with your order.
Your order was flagged by our system as a potential fraud risk, which is why we reached out via email requesting ID verification. Unfortunately, as we did not receive the required documents, we were unable to process the order, and it was subsequently cancelled and fully refunded to your original payment method.
These security checks are in place to protect both our customers and our business from fraudulent transactions. We understand this may have been frustrating, and we sincerely apologise for any inconvenience caused.
Best Wishes
The Cliphair Team
There were no width measurements on the…
There were no width measurements on the website so I assumed they were smaller thicker wefts, from the pictures, which is what I wanted. Turns out they are super wide and thin which is not what I wanted at all. Now it’s too expensive to return. Further one is opened and if I pay to return it there’s no guarantee they will accept it and provide my refund. So $$$ down the drain either way…
January 31, 2025
Reply from Cliphair US
Dear Ann
We appreciate your feedback and are sorry to hear that the extensions you ordered were not suitable for your needs on this occasion.
Customer satisfaction is of the utmost importance to us, and we're committed to providing high-quality products. We understand that sometimes, hair extensions may not be a perfect fit for everyone.
Please contact our customer service team who will be more than happy to assist you with a return.
Best Wishes
Cliphair Team
Reply from Cliphair US
Dear Nicole
Thank you for taking the time to leave a review and for choosing our hair extension products.
Customer satisfaction is of the utmost importance to us, and we're committed to providing high-quality products.
If you require any advice with our products please do not hesitate to contact our customer service team who will be more than happy to assist you.
Best Wishes
Cliphair Team
Really bad hair
Really bad hair. My first two sets were unreal, but the last two sets I’ve had have been awful, my hair extension fitter said the hair feels synthetic blend and laced in silicone. The hair becomes soooooo matted at the back, constantly having to brush and sheds hair everywhere. Will definitely be looking for a new brand unfortunately.
Save your money girls and get better hair
February 6, 2025
Unprompted review
Reply from Cliphair US
Dear Customer
First and foremost, we want to assure you that we take every customer's feedback seriously and are committed to delivering top-quality products.
We want to extend our sincere apologies for the experience you've had with our Hair Extensions. We're genuinely sorry that the product did not meet your expectations, and we're committed to making things right for you.
As you have not left us any contact or order information, please contact our customer service team at customerservice@cliphair.co.uk who will be more than happy to assist you further.
Best Wishes
Cliphair Team
Reply from Cliphair US
Dear Marie
Thank you for taking the time to leave a review and for choosing our hair extension products. We appreciate your feedback and are sorry to hear that the product you ordered was not suitable for your needs on this occasion.
Customer satisfaction is of the utmost importance to us, and we're committed to providing high-quality products. We understand that sometimes, hair extensions may not be a perfect fit for everyone.
Our team is always here to assist you, so please don't hesitate to reach out if you need any guidance or have questions about our products or to arrange a return.
Kindest Regards
Cliphair Ltd
A great amount of hair in a full set of…
A great amount of hair in a full set of clip ins. A really good company to deal with. Will 100% recommend
January 8, 2025
Reply from Cliphair US
Dear Nicola
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with our customer service team and that you love the hair product. Your recommendation means the world to us.
If you have any more questions or need further assistance, don't hesitate to reach out.
Kindest Regards
Cliphair Ltd
These are NOT CURLY! Will not blend
These are not curls. At best they are waves but one wash and they immediately straightened. Will not blend with any 3c curl patter at all.
January 19, 2025
Reply from Cliphair US
Dear Alicia
We sincerely appreciate your feedback and are genuinely sorry to hear about your concerns regarding our curly hair extensions.
Your satisfaction is incredibly important to us, and we take every comment seriously, especially from our valued customers like you.
We want to assure you that all our hair products, including the curly hair extensions you purchased, are made with 100% human hair.
We maintain strict quality control measures and regularly conduct tests to guarantee the authenticity and quality of our materials.
It is important to note that, so far, we have not received any other reports of issues with this particular product. This makes your experience unusual, and we are eager to understand and address the problem.
Please do not hesitate our customer service team via email at customerservice@cliphair.co.uk for further assistance.
Kindest Regards
Cliphair Ltd
I’ve used extensions for years but this…
I’ve used extensions for years but this is my first time using cliphair tapes and they are awful within a few days they are dry and shedding like mad! I know how to look after extensions and I can normally reuse hair for up to a year these however will go straight in the bin, don’t waste your money!!!
I will go back to beauty works and not look back
December 14, 2024
Unprompted review
Reply from Cliphair US
Dear Jordan
First and foremost, we want to assure you that we take every customer's feedback seriously and are committed to delivering top-quality products.
Our HH Tape Hair Extensions are among our best-selling items, and we have countless satisfied customers who enjoy the benefits they provide.
We understand that you're unhappy with your purchase, and we're here to assist you in any way we can.
To better understand your specific situation and offer you the best possible solution, we kindly request that you provide us with your order details or contact our customer service team to assist you further.
This will help us pinpoint any potential issues and take appropriate steps to address them.
Kindest Regards
Cliphair Ltd
The hair are so thin and the colour is…
The hair are so thin and the colour is really not so nice! It looks so wash out.
Unfortunately not happy with it :(
January 9, 2025
Reply from Cliphair US
Dear Vanessa
We value every customer's feedback, especially when it concerns one of our top-selling items like our hair extensions.
We would like to assure you that delivering high-quality products is our utmost priority. We're glad to see that our customer service team has already been in touch with you to assist in resolving this matter promptly.
Kindest Regards
Cliphair Ltd
Fast shipping
I received my clip in extensions curly full head in about 5 days from ordering, which I thought was very fast considering it came from the UK. The only issue I have is the texture is not the same as my hair, but that is to be expected. The color is almost the exact same, so they blend really well.
December 28, 2024
Reply from Cliphair US
Dear Shelley
We’re over the moon reading your 5-star review! Thank you for sharing your experience with our human hair products. It's fantastic to hear that you're thrilled with the quality.
Your feedback inspires us to keep striving for excellence. We look forward to serving you again soon!
Kindest Regards
Cliphair Ltd
It arrived very quickly always well…
It arrived very quickly always well packed also. Thank you for the samples of products!
December 27, 2024
Reply from Cliphair US
Dear Aurelie
Thank you for your fantastic 5-star review!
We're thrilled to hear how thrilled you were with the samples received and of course our high quality packaging.
Your review keeps us motivated to provide the best products and service possible.
Thank you
Cliphair Lrtd
Reply from Cliphair US
Dear Dana
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
BUYER BEWARE!
BUYER BEWARE!! Hair color isn't accurately shown on site; and returns from outside the UK are more expensive to the customer...
December 30, 2024
Reply from Cliphair US
Dear Teresa
We sincerely apologise for any confusion regarding the product you received. We want to assure you that the product is correct, though we understand that it may appear different from the images on our website.
This discrepancy is due to the challenges we face with lighting and the inherent difficulty in photographing hair products accurately.
We are actively working on improving our images to better reflect the true appearance of our products.
To ensure you are completely satisfied, our colour match team has suggested that you send us images of your hair against the product.
They will be able to advise you on a more suitable shade if necessary.
Once again, we apologise for any inconvenience this has caused and appreciate your understanding and patience and as detailed on our website all customer located outside of the UK are responsible for their returns so please contact our team if you require any further assistance.
Kindest Regards
Cliphair Ltd
It was the worst in customer care
It was the worst in customer care I have ever had with a product bought online. 1) you falsely claim on your mail order website that the goods could be returned or exchanged (in German) should the goods not suffice. The contrary is the case: the goods can not be returned. 2) It is not stated anywhere that an import tax of around 25% becomes due because the good are sent from the US instead of an office within the EU 3) After asking customer service what to do and how best to alter the colour of the hair to better match my hair colour I received the answer that cliphair will not give any advice on this issue. The fact is the ordered hair piece and the money paid end up in the bin as it can not be used due to false or no information is given by the company. This is against EU law and considered fraud - which you are either unaware of ( which I doubt) or choose to disregard ( which I assume)
December 18, 2024
Reply from Cliphair US
Dear Helen
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations.
We understand your concerns regarding the color. While we strive to represent our products as accurately as possible, variations can occur due to lighting and the inherent challenges of photographing hair products. Please rest assured that we are actively working to improve our images to provide a more accurate representation.
We want to make this right for you. You're welcome to return the product for a refund or exchange. Full details of our return policy are available on our website.
Regarding taxes and import duties, these are enforced by the country of entry, not by Cliphair. We do state this information at checkout and in our Terms and Conditions. We understand this can be frustrating, particularly for our international customers, and we sincerely appreciate your understanding on this matter.
As for dyeing, since our hair is 100% human hair, it is possible to dye it, which is why we must confirm this if asked. However, we are very clear in our recommendations against doing so unless handled by a professional. Individual expertise and techniques can significantly affect the outcome, and as a result, we cannot take responsibility for dyed hair, as stated in our disclaimers.
We genuinely value your feedback and are always looking for ways to improve. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out.
Kindest Regards
Cliphair Ltd
Was not able to return my order
Was not able to return my order. Color was not at all what was shown on the site. Wasted 135 dollars.
December 17, 2024
Reply from Cliphair US
Dear Morgan
We are sorry to hear that you were unhappy with the colour received.
This discrepancy is due to the challenges we face with lighting and the inherent difficulty in photographing hair products accurately.
We are actively working on improving our images to better reflect the true appearance of our products.
Once again, we apologise for any inconvenience this has caused and appreciate your understanding and patience and as detailed on our website all customer located outside of the UK are responsible for their returns so please contact our team if you require any further assistance on how these can be returned.
Kindest Regards
Cliphair Ltd
Color was off and for the price the…
Color was off and for the price the extension was very, very thin.I will be returning it.
December 26, 2024
Reply from Cliphair US
Dear Sandra
Thank you for taking the time to leave a review and for choosing our hair extension products.
We appreciate your feedback and are sorry to hear that the extensions you ordered were not suitable for your needs on this occasion.
Kindest Regards
Cliphair Ltd
I’m in love 😻
Love the hair so much got 2 packs and it’s so perfect amazing quality I’m in love 🥰
December 24, 2024
Reply from Cliphair US
Dear Neenee
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
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