Closet Reviews 

358
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered a handbag on 11 June. Got notifications that it was on its way even though it's taken weeks. Yesterday got notification saying it was delivered. I didn't receive it even though my specific e... See more

Rated 5 out of 5 stars

Shipping is discreet and came in super fast. Longest a package ever took was about 9 days, the shortest being 2, all items were as expected or exceeded expectations, items are almost always on sale fo... See more

Rated 4 out of 5 stars

as a transfemme, i appreciate your efforts towards supporting lgbtq+ folks!! not sure if it's in your scope, and this might be a bit nit-picky, but it might be nice to see a bit more effort towards ca... See more

Rated 5 out of 5 stars

I received my new friend in the mail last week and we consummated our beautiful relationship with the most exhilarating climax a 75 year old man can have! Men, if you want a best partner that's alway... See more

Company details

About Closet

Written by the company

Closet aims to create a safe space for all members of the LGBTQ+ community to embrace all aspects of the gay lifestyle.

Description of image

Description of image

Shop Closet Toys
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Our Community
Contact Us

Mission
Closet is a sexual wellness brand by and for the LGBTQ+ community, created with the mission to empower its community to embrace all aspects of the gay lifestyle.

Closet was founded to address a common experience among community members: the shame associated with their sexuality. Closet aims to eliminate all stigma surrounding the gay lifestyle, encouraging everyone to embrace their identity both socially and sexually without shame. Whether someone is vanilla, kinky, new to this, or simply curious, Closet is dedicated to helping individuals celebrate sex, love, and lifestyle in all its forms. Embrace what’s in the Closet, regardless of how one identifies or what interests they have.

Top Quality
Closet’s sex toys and pleasure products are crafted with the highest quality, 100% body-safe premium materials. Each Closet product is meticulously designed with care and precision.

Community First
Closet prioritizes its community above all else, aspiring to crush the stigma surrounding the gay lifestyle. By fostering an inclusive and supportive environment, Closet aims to empower individuals to embrace their true selves without fear or shame. Through engaging and authentic content, Closet connects with thousands of community members worldwide via social media, creating a global network of like-minded individuals who celebrate diversity and acceptance.

100% Discreet Billing & Shipping
Discretion is a priority at Closet. All Closet orders are dispatched in plain brown boxes. Nowhere on the package will it display anything about Closet or what is inside. The label will show up as “Cruising Company."

Worldwide Shipping
Closet ships worldwide with the goal of bringing premium quality sex toys to everyone, regardless of location. Committed to inclusivity and accessibility, Closet ensures that their top-notch, body-safe products can be enjoyed by people from all corners of the globe. With a focus on exceptional craftsmanship and customer satisfaction, Closet aims to enhance the pleasure and well-being of its diverse, global community.

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3.8

Great

TrustScore 4 out of 5

358 reviews

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3.8

All reviews

(358)

33 reviews in the last 12 months

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Rated 4 out of 5 stars

Everything came quicker than expected…

Everything came quicker than expected the water based lube is thick as hell and can’t come out the tube. (This is my first time dealing with any sexual products)

December 30, 2024
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Reply from Closet

Thank you for sharing your experience. We are always looking for ways to improve. Please send our Care team an email to share more details, your feedback is appreciated.

Rated 1 out of 5 stars

Complete lack of transparency over…

Complete lack of transparency over delivery: shipping origin and time. Paid for expedited delivery to receive my products within a few days, now being told they will take nearly a month to arrive.

December 30, 2024
Closet logo

Reply from Closet

Thank you for sharing your experience. We can see your order is being shipped internationally and is currently en route to you. We can assure you that your package is coming and apologize for the delay on behalf of the carrier. We see that you emailed in and we did reply back. Please check your junk/spam.

Rated 1 out of 5 stars

Do not buy of you are not from the USA

Hello,
I'm not really satisfy with this product because it is held at customs due to a lack of payment of customs duties from your side as they are apparently not included in the price I paid.
I will not pay for extra-fees and you will recieve it back from customs. I expect a refund of the product price.

If you are making a partnership with a european youtuber, make sure you can export your products.

Sincerely

December 23, 2024
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Reply from Closet

Thank you for sharing. Unfortunately, we are not in control of the customs/duties incurred on packages coming in from international warehouses. We do what we can to lower the charges, however ultimately is out of our hands. We appreciate your feedback and please know this is something we’re actively working on to better for our customers.

Rated 1 out of 5 stars

Both items did not work when I received them.

Both the Power Pump and the Vibrating c ring didn’t work after being charged over night. I even changed the location that I charged them and still did not work.

December 30, 2024
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Reply from Closet

Thank you for sharing your experience. Our products are backed by a warranty program. We see that you emailed in and we did reply. Please check your junk/spam.

Rated 1 out of 5 stars

I ordered a product and wanted a number…

I ordered a product and wanted a number of weeks before I contacted you only to find the product was sold out. ( why I wasn’t informed, I don’t know). You offered to substitute another similar product and I agreed. I waited another several weeks before the product arrived. I followed the instructions and changed it, but it didn’t work. I changed it a second time, still didn’t work. I tried changing it a third time and it still doesn’t work. I don’t think much of you company and I won’t be ordering anything from you again.

December 23, 2024
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Reply from Closet

Thank you for sharing your experience. Our products are backed by a warranty program, please reach out to our Care team to arrange! We’re sorry to hear about your items and are looking forward to finding a resolution.

Rated 1 out of 5 stars

Slow and sneaky

The delivery is still in progress and I had to pay additional fees that i wasnt made aware of

December 26, 2024
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Reply from Closet

Thank you for sharing. Unfortunately, we are not in control of the customs/duties incurred on packages coming in from international warehouses. We do what we can to lower the charges, however ultimately is out of our hands. We appreciate your feedback and please know this is something we’re actively working on to better for our customers.

Rated 5 out of 5 stars

Honestly this is the best sex toy shop…

Honestly this is the best sex toy shop online!!! This company really does well in providing discreet shipping and fairly quickly shipping. Plus the toys being extremely good quality is a plus also so many deals and discounts makes it easy to shop

December 24, 2024
Rated 1 out of 5 stars

Slow and terrible customer service thro…

Slow and terrible customer service thro an email to get updates on product that took weeks to be fulfilled. Had to reach out myself to learn of anything after two weeks of no updates

December 19, 2024
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Reply from Closet

Thank you for sharing your experience. We sincerely apologize for the delay and lack of communication regarding your order. We can see your order was delivered on 12/26 at 1:35pm. If you have any concerns or questions, please reach out to our Care team.

Rated 3 out of 5 stars

Bait and Switch

I got a promotional email saying the auto douche was on sale so I ordered it on 12/17, only to get an email telling me it was back ordered until March - did I want the DouchePro instead. I said ok because I didn't want to wait. Now I come on the website on 12/25 and you have the AutoDouche on sale for $34, after I paid $83 for the one I didn't really want. Seems very fishy to me. Bait and Switch.

Edit: True, I did receive the same discount. That isn't my issue. The issue is that the item I actually wanted is now currently on sale on the website, AFTER I received a notice that it wouldn't be available until March.

December 16, 2024
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Reply from Closet

Thank you for sharing your experience. Upon reviewing your order placed on 12/3 during our Cyber Monday sale, we confirmed that the promo code "CLOSETCM" for 60% off was successfully applied at checkout. As a result, the Auto Douche in your order was discounted to $33.60. We appreciate your feedback.

Rated 3 out of 5 stars

Sold out products

The online shop allowed me to order a product that had already been sold out. You then insisted on replacing the sold-out product with a similar one, citing company policy against refunds, which I find unacceptable.

I only became aware of this issue after inquiring about delivery dates. After numerous messages, you eventually agreed to refund the sold-out item and, in your words, "ship the rest of the order immediately." However, it took another week for the order to be dispatched. Now, the shipment has been stuck for six days with no updates on its status.

I was recommended this shop by Mark Notdefining, but my experience has fallen far short of his endorsement.

A month later, I am still waiting for my order. I can only hope that when it finally arrives, the correct product will be worth while the wait.

December 16, 2024
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Reply from Closet

Thank you for sharing your experience. We do not allow for cancellations once an order has been placed. Our policies are written on the website for full transparency however we were happy to make an exception for you. We can see your order is being shipped to Spain from our US warehouse and is currently en route to you. We can assure you that your package is coming and apologize for the delay on behalf of the carrier. If you have any concerns or questions about the status of your package, please reach out to our Care team.

Rated 5 out of 5 stars

Worth it

The express shipping is no joke. The products are insanely high quality. The shipping is discreet. Packaging is fabulous. Really no downsides.

December 12, 2024
Rated 2 out of 5 stars

One item wasn’t available

One item wasn’t available. Order still has not shipped!!!

December 12, 2024
Closet logo

Reply from Closet

Thank you for sharing your experience. We can see your order was shipped with USPS and is currently en route to you. We can assure you that your package is coming and apologize for the delay on behalf of the carrier. If you have any concerns or questions, please reach out to our Care team.

Rated 5 out of 5 stars

Hits the spot!

This is a great product!! the packaging and materials of this feels solid. The different speeds really have you say OH YES! Don't think just buy, you won't regret it.

December 6, 2024
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