Clothkits Reviews 263

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I bought the Heirloom Sari Hovea Jacket Kit Charity Dressmaking Project from Clothkits via Minerva and it arrived today. It was expensive but most goes to charity. My first Clothkits jacket was for m... See more

Rated 5 out of 5 stars

Excellent service as always, easy to reach by phone or on line and always so helpful. I bought the Hinterland dress kit and it arrived quickly. the parcel of fabric etc was beautifully wrapped and I... See more

Rated 5 out of 5 stars

First class service. Almost instant reply to a query from a novice cross stitcher. The kit I ordered was out of stock awaiting new supply. I was regularly updated and when it arrived there was a lovel... See more

Rated 5 out of 5 stars

Website really easy to navigate, selection amazing. My parcel arrived beautifully packaged and super quick. My one slight niggle..... I couldn't order fabric in half metres, so have a bit too much f... See more

Company details

  1. Sewing Shop
  2. Haberdashery
  3. Hobby Store
  4. Sewing Company
  5. Sewing Machine Store
  6. Yarn Store

Written by the company

Clothkits is a shop in the heart of Chichester and is full to the brim of gorgeous fabrics, indy sewing patterns, haberdashery and yarn. It is a treasure trove of goodies for everyone who loves sewing, crafting and all things colourful! We are authorised dealers of Janome and Bernina sewing machines and offer a very personal service where you can try before you buy. We also offer a free demo for every machine bought from us! We are also authorised dealers of Liberty London fabrics and stock a huge selection of the classic Tana Lawns as well as seasonal collections.


Contact info

4.9

Excellent

TrustScore 5 out of 5

263 reviews

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Rated 5 out of 5 stars

Excellent Quality and Delivery

Delightful company to deal with, altogether. Well laid out Website and easy to navigate. The packaging was the best I've ever had experience of, and with really personal touches. Also arrived WELL before I expected it. I used to make Clothkit jackets and dresses (and Doll's dresses to match! - (PLEASE can you bring them back??)) for my daughters, all now in their 40's!. One of the Noah's Ark Jackets is now being sported at church in Melbourne, Australia by one of my six-year old grand daughters. She just ADORES it! Thank you again for surviving and still being there ...!

October 25, 2023
Rated 5 out of 5 stars

Both items were purchased as presents…

Both items were purchased as presents and arrived nicely wrapped. There was slight confusion over which item was initially posted. Great customer service and feedback in clarifying this. Customer service is so important. Things aren't always straightforward, but it's how they are resolved. Both product - excellent quality.

August 24, 2023
Rated 5 out of 5 stars

Very quick service

Your service was very quick. The package was delivered and wrapped and presented very well. Unfortunately I changed my mind and returned the parcel, at great expense over £11.00, for refund.

August 24, 2023
Rated 5 out of 5 stars

ALWAYS PUT THE CUSTOMER FIRST !

I’ve been a regular customer of Clothkits over many years and however unusual my request, everyone there’s been really helpful and interested. Over time I’ve needed materials for magic tricks; special fabrics for my storytelling; fabrics for costumes; buttons; iron on badges - a rich mix ! Yesterday I was given great help by Lisa and Karen and their positive help with a bee 🐝 costume and providing an audience for a little magic ! I cannot recommend Clothkits enough because everyone there totally supports and is interested in the needs of their customers, customers come first and they always do everything possible to meet customers’ needs. A huge THANK YOU TO CLOTHKITS ! Chris North

August 17, 2023
Unprompted review
Rated 4 out of 5 stars

I haven’t actually used this dressing…

I haven’t actually used this dressing gown pattern yet as I’m waiting for the fabric I’ve chosen to come back into stock. I’m sure it’s good though as everything I’ve ever bought from Clothkits in the past has been really good. The only difficulty I’ve encountered so far is that I didn’t understand the reference (on the patterns cover) to width. I’m knew to sewing so I didn’t understand that it was referring to the different widths that fabrics can be sold in. I found out because I called to ask. I think it would be good to state it simply for those less experienced. But aside from that, everything else so far has been clear.

July 24, 2023
Rated 1 out of 5 stars

I did not expect to have to oay Customs Tax …

My order has not arrived yet because I am informed by the post office that I must pay Customs tax. Had I known this before purchasing, I would not have bought the pattern. I am waiting to hear back from Clothkits to see if I already paid a UK tax and if so to see if can get a refund of that tax

July 25, 2023
Clothkits logo

Reply from Clothkits

Hi there Jacinta,
So sorry to read that you have been surprised by the customs charges, the whole thing is a bit of a mare since the dreaded Brexit. We do try and make this clear with our terms and conditions pages but appreciate that you may not have understood this. Unfortunately customs charges will be the case with all purchases from the UK into europe - and of course vice versa. You have not been charged UK tax. Please do drop me an email at info@clothkits.co.uk if you have any further queries. Very best wishes, Kay

Rated 5 out of 5 stars

Fabulous service

Fabulous service, website easy to navigate, very speedy delivery.

July 25, 2023
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Reply from Clothkits

Thank you so very much for such a lovely review, much appreciated!

Rated 5 out of 5 stars

Kit delivered!

Update. The kit arrived today. The fabric is super soft and cute.
Has not been delivered. Shop app says it has been delivered, perhaps it will arrive today.

July 23, 2023
Clothkits logo

Reply from Clothkits

So glad everything worked out OK Paula, thank you kindly for the update.
Very best wishes, Kay

Rated 5 out of 5 stars

Great gift idea

My apron kit arrived very quickly and was beautifully presented in the parcel. I love that everything is there ready for me to sew. This would make a great gift for a keen sewer.

July 23, 2023
Clothkits logo

Reply from Clothkits

Thanks so much for taking the time to leave us a lovely five star review Helen, very much appreciated! Hope that you have lots of fun with the making!

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