CloudmallReviews 

Reply from Cloudmall

Apr 14, 2021

Hi,

Thank you for shopping at CloudMall.

Your order 6985921 7051440 7051346 is in transit.

According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.

You placed the order 6985921 on 2021-03-26 (2021-03-26 to 2021-04-26 is one month).

Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.

For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Apr 10, 2021

Hi ,

Thank you for choosing Cloudmall and sorry for any inconvenience caused.

For the product problem, here is the warranty of Cloudmall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy. Please contact us at service@cloudmall.ai with the following information:

If the item you have received differs completely from the one you ordered, please provide us with the following:
1. Photos or a video of the incorrect item;
2. Photos or a video showing the problem that occurred with this product;

Because different batches of the products may come from different suppliers, the item logo or packaging you received may vary slightly from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in the warranty policy. If a return is necessary, we will arrange the full refund for you once you send us a return shipping receipt showing you have returned it. Please contact our Customer Service at the email indicated above to get the address for returns. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, let us know and we can give you a discount for your next purchase.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Apr 10, 2021

Hi,

Thank you for shopping at CloudMall.

Your order 6720441 is in transit.

According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
You placed the order on 2021-03-15.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.

For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.

We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Apr 10, 2021

Hi,

Thanks for your contact.

We noticed 2 of your parcels (order 6166355) has been delivered, have you received it yet?

If you have not received it, please feel free to contact us, we will help you to solve your issue as soon as possible.

Number: GV655954326GB
Package status: Delivered (9 Days)
Country: United Kingdom -> Unknown
Destination:
Origin:
2021-03-06 14:01 Leicester East DO, Delivered by
2021-03-06 03:58 Leicester East DO, Due to be delivered today
2021-03-05 19:04 South Midlands MC, Item Received
2021-03-04 15:24 Atherstone RDC, Item Received
2021-02-25 02:13
2021-02-25 02:12 Sender despatching item
======================================
Powered by www.17track.net


H00RVA0039718847
Delivered (13 Days)
YunExpress
United Kingdom
2021-03-31 18:52delivered to garage
Destination
Origin - Tracking consuming: 982 ms
2021-03-31 18:52
delivered to garage
2021-03-31 18:44
rescheduled delivery 11:00 - 13:00 today
2021-03-31 16:24
eta of delivery


Another parcel are still in transit:

SM12725309783340570084F
In Transit
YunExpress
United Kingdom
2021-03-26 05:30Estimated your parcel will be delivered in 2-4 working days(Yunexpress's Track End)
Destination
Origin - Tracking consuming: 735 ms
2021-03-26 05:30
Estimated your parcel will be delivered in 2-4 working days(Yunexpress's Track End)
2021-03-25 11:30
delivery to local courier
2021-03-25 11:30
Departed from Facility

And we are sorry that your order 6167105 did not meet our Quality Checking, we refunded to your original payment account on 2021-04-02.
It's about GBP16.74

We thank you for your patronage!

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Apr 6, 2021

Hi,

Thank you for shopping at CloudMall.

Your order 6653255 is in transit, please rest assured that we informed our colleague to check your parcel's status.

According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
You placed the order on 2021-03-12.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.

Notice: It may take longer than usual during the holiday days and peak season.

For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.

Thank you for your kind waiting.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Apr 6, 2021

Hi ,

Thanks for your contact and we noticed that your parcel had been delivered.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

And we had emailed you and sent you the shipping status of your parcel.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Mar 31, 2021

Hi ,

Thanks for your order and we are sorry to hear that you still have not received the order confirmation yet.

Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Mar 31, 2021

Hi ,

Thanks for your feedback.

Could you contact us and send us photos and item's information to us? So that we can check it ASAP.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Mar 31, 2021

Hi ,

Thanks for your order and we are sorry to hear that you still have not received the order confirmation yet.

Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season. 

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Mar 26, 2021

Hi,

Thank you for taking the time to share your feedback with us.

We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.

Don’t hesitate to reach out if you have any more questions, comments, or concerns.

Enjoy your shopping and get more deals on the CloudMall App!

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Mar 19, 2021

Hi,

Thank you for your contact.

If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon. Or you can provide me with the recipient name and phone number, I can also check it for you.

The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery. For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

Thank you for your understanding.

Please do not hesitate to reach out if you have further questions, comments, or concerns.

You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Mar 13, 2021

Hi ,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

And we had sent you the shipping status to you through email, please reply to us ASAP.

We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Mar 4, 2021

Hi,

Thank you for your contact.

Due to a high volume of orders, there may be a delay in replying to your message. The current delay is approximately 2-4 working days. If your inquiry is urgent, please contact us via our Facebook Messenger; we will respond as soon as we can.

Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out. Notice: It may take longer than usual during the holiday days and peak season.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery. For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

Thank you for your understanding.

Please do not hesitate to reach out if you have further questions, comments, or concerns.

You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Mar 2, 2021

Hi ,

Thank you for choosing Cloudmall and sorry for any inconvenience caused.

For the product problem, here is the warranty of Cloudmall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy. Please contact us at service@cloudmall.ai with the following information:

If the item you have received differs completely from the one you ordered, please provide us with the following:
1. Photos or a video of the incorrect item;
2. Photos or a video showing the problem that occurred with this product;

Because different batches of the products may come from different suppliers, the item logo or packaging you received may vary slightly from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in the warranty policy.

If a return is necessary, we will arrange the full refund for you once you send us a return shipping receipt showing you have returned it.

Please contact our Customer Service at the email indicated above to get the address for returns. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in.

For the incorrect item, if you are able to find a use of it and prefer to keep it, let us know and we can give you a discount for your next purchase.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team

Reply from Cloudmall

Feb 24, 2021

Hi,

Thank you for taking the time to share your feedback with us.

We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.

Don’t hesitate to reach out if you have any more questions, comments, or concerns.

Enjoy your shopping and get more deals on the CloudMall App!

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Feb 23, 2021

Hi,

Thank you for your contact.

Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.

If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon. Or you can provide me with the recipient name and phone number, I can also check it for you.

If you have finished the payment, you could ignore the pending payment emails and refresh the orders page, you will get the updated order number.

Thank you for your understanding.

Please do not hesitate to reach out if you have further questions, comments, or concerns.

You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Feb 23, 2021

Hi,

Thank you for your contact.

Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.

If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon. Or you can provide me with the recipient name and phone number, I can also check it for you.

Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.

Notice: It may take longer than usual during the holiday days and peak season. Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery. For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

Thank you for your understanding.

Please do not hesitate to reach out if you have further questions, comments, or concerns.

You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Feb 23, 2021

Hi,

Thank you for your contact.

Due to a high volume of orders, there may be a delay in replying to your message. The current delay is approximately 2-4 working days. If your inquiry is urgent, please contact us via our Facebook Messenger; we will respond as soon as we can.

Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.

If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon. Or you can provide me with the recipient name and phone number, I can also check it for you.

Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out. Notice: It may take longer than usual during the holiday days and peak season.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery. For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

Thank you for your understanding.

Please do not hesitate to reach out if you have further questions, comments, or concerns.

You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Feb 23, 2021

Hi,

Thank you for your contact.

Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.

If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon. Or you can provide me with the recipient name and phone number, I can also check it for you.

Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.

Thank you for your understanding.

Please do not hesitate to reach out if you have further questions, comments, or concerns.

You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.

Best Regards,
CloudMall Service Team

Reply from Cloudmall

Feb 23, 2021

Hi,

Thank you for your contact.

Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.

If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon. Or you can provide me with the recipient name and phone number, I can also check it for you.

Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.

Thank you for your understanding.

Please do not hesitate to reach out if you have further questions, comments, or concerns.

You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.

Best Regards,
CloudMall Service Team