I’m new at this I didn’t understand stand about delivery an you answered promptly an I received my packages the products I received the grandchildren enjoyed them
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I ordered the following items 1.Order Number, 4966994 Order Date 4/30/2020 order item Spring Long Sleeve Women Pleated Floral Print Dress 2020 Elegant Female plus Size African Office Ladies Vin... See more
Company replied
I ordered a maturnity dress for my wedding in two weeks about a month ago and when it arrived yesterday it clearly WASN'T in any way a maturity dress. In fact I couldn't even lace it up without puttin... See more
Company replied
Ordered 3 items on 17/10/2019 arrived after nearly a month.I tried to contact numerous times on messenger and just got automated responses. Items arrived nothing like description, poor quality and r... See more
Company replied
Company details
Information provided by various external sources
Awesome Products, Pay Less. Get what you need just in Cloudmall
Contact info
United States
- service@cloudmall.ai
- cloudmall.ai
2.3
Poor
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi I ordered some clothes over a month…
Hi I ordered some clothes over a month ago they said it delivered but I never got it and I emailed the multiple time so I’m just tired of waiting and I just want my money back my number is 5405250
December 17, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thanks for your contact.
We are sorry to hear that you haven’t received the order 5405250.
However, we noticed your parcel has been delivered by YunExpress on 2020-12-07.
If you still haven’t received the parcel after the above steps, please kindly require the proof for the ‘Parcel Lost’ through your local post office, then we will provide the solutions for you soon.
We thank you for your cooperation!
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
I placed an order last month I didn't…
I placed an order last month I didn't receive an information of my orders, only for dem to send me delivered to my neighbour, no flat number, no number or anything to trace the neighbour. Have been sending messages but no reply. Dis is my order number 5439004
December 12, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thanks for contact.
We are sorry to hear that you haven’t received the order 5439004 (you placed the order on 2020-11-21).
However, we noticed your parcel has been delivered by Hermes on 2020-12-07.
For more information, please visit this link: https://t.17track.net/en#nums=. and your tracking number is: H00RVA0019498453.
If the result could not be displayed, please select the carrier manually, such as Hermes.
Please kindly follow the below steps:
1. Please check with your family members and neighbors if your package was signed;
2. Please kindly check the issue with the local post office.
If you still haven’t received the parcel after the above steps, please kindly require the proof for the ‘Parcel Lost’ through your local post office, then we will provide the solutions for you soon.
Since we have received your order, we will send it to your address provided, and when the parcel leaves us, we have no control of them, please kindly claim compensation with the carrier.
We thank you for your patronage!
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
I ordered a pair of shoe & handbag…
I ordered a pair of shoe & handbag early October & the money was taken from my acct twice on October 7th. I have asked for my refund of £86.76 since 29th of October, but no response from u. I am disappointed & not happy with this act. Can l get my refund urgently pls.
November 26, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your response.
We will cancel the order and have 3-5 working days to process it if customers required us to cancel.
In addition, your financial institution may require additional time to process the refund to your account.
If you do not receive the refund a week later, please feel free to contact us.
We take the security of your personal information very seriously. Therefore, if you have any other questions or want to know the order status in detail, please contact us at service@cloudmall.ai or Facebook.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
I bought multiple dresses almost $200…
I bought multiple dresses almost $200 spent for my wedding dresses and I still have not recieved my dresses. Its been almost 2 months. They haven't emailed me back about my refund. Nothing! No communication at all. Im currently getting a lawyer involved because this company is terrible. Don't buy from them if you like your money!
November 13, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
If you contact us by email, we usually reply to you within 48 hours. If you have not received our reply within 48hours, please check the spam mailbox since our email sometimes could be marked as spam. If not, you can message our Customer Service team directly via our Facebook page. They are online 12 hours a day.
Besides, please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions or want to know the order status in detail, please contact us at service@cloudmall.ai.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
I havent ordered yet but a lot of the…
I havent ordered yet but a lot of the slow delivery was during a pandemic, may-june etc. Its going to take awile for companies to get back to normal..js
November 5, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for sending a comment.
We certainly appreciated hearing it. Your feedback allows us to improve our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.
Best regards,
CloudMall Service Team
I ordered my 5303316 product 2 months…
I ordered my 5303316 product 2 months ago and I didn't get my refund and my product it's been 2 months I am so disappointed with their service
October 30, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your response.
We are so sorry that you have not received the item, we have cancelled your order and submitted the refund application, please allow us 3-5 working days to process it.
In addition, your financial institution may require additional time to process the refund to your account.
If you do not receive the refund a week later, please feel free to contact us. We are so sorry for any inconvenience caused!
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
False Advertisement
I ordered a maturnity dress for my wedding in two weeks about a month ago and when it arrived yesterday it clearly WASN'T in any way a maturity dress. In fact I couldn't even lace it up without putting an unreasonable amount of pressure on my bump and it wouldn't even fully lace up. Not only is it completely not as advertised in the description but it's completely ruined my wedding and created untold stress for my unborn child and I. My order number is 5304422, I've requested a refund but guess what.... Nothing!
October 17, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thank you for choosing CloudMall and sorry for any inconvenience caused.
For the product problem, here is the warranty of CloudMall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy.
Please contact us at service@cloudmall.ai with the following information:
If the item you have received differs completely from the one you ordered, please provide us with the following:
1. Photos or a video of the incorrect item;
2. Photos or a video showing the problem that occurred with this product;
Because different batches of the products may come from different suppliers, the item logo or packaging you received may vary slightly from the one displayed on our website.
If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in the warranty policy.
If a return is necessary, we will arrange the full refund for you once you send us a return shipping receipt showing you have returned it.
Please contact our Customer Service at the email indicated above to get the address for returns.
Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in.
For the incorrect item, if you are able to find a use of it and prefer to keep it, let us know and we can give you a discount for your next purchase.
Please do not hesitate to reach out if you have further questions, comments, or concerns.
You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO'at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
Helpful reviews
Thank you everyone who has written on this page, I almost made an order before I decided to read about peoples experiences. I just hope the company will appreciate that customer satisfaction is all they need to grow their business
October 2, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for sending a comment.
We certainly appreciated hearing it. Your feedback allows us to improve our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.
Best regards,
CloudMall Service Team
this is very disgusting company
this is very disgusting company. I am very disappointed . I have order some clothing for my daughter online and it was on the 06 June 2020 they took the money straight away i am still waiting for the clothes . Can someone from the company get in touch and refund my money and an apology will be nice too. Please do not shop from this company as you are not getting your money back or the products promised you have paid for!!!
my order number is 5089233 if anyone from company take a responsibility!!
September 22, 2020
Unprompted review
Reply from Cloudmall
Hi，
Thanks for your contact.
We have refunded the money to your original payment account on 2020/06/28 since you did not reply to our verification emails.
We have already sent the refund details to you by email, please kindly check your account.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
Completely incompetent company Order number 5255318
Order number 5255318. ordered baby pram three in one combo . Unfortunately I have received the rain cover through the post but nothing else. Advised by company that it has all been delivered. Checked Royal Mail and they have no knowledge. Please check and get back to me as baby due any day.
Update. After being advised that Cloud mall ordered the incorrect item and promising to rectify the mistake with 3 to 5 working days, still no delivery. Have been advised that they delivered today but I can assure you that is not correct. Shipping details say in transit from Germany but Cloud all say different. They can't tell me what company delivered and if a signature was obtained. Do not use this company under any circumstances. Now need to start legal process to get a refund. DHL complaint sent
Please investigate your end to find out where this was delivered to. Sick to death of sorting your incompetence out.
September 11, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thanks for your contact.
We are so sorry to know that you did not receive the full items, after checking, we mistakenly sent the wrong item to you, but we have arranged the correct parcel to you and we will send the tracking number to you by email/ Facebook.
Here is the updated shipping status: https://t.17track.net/en#nums=CM539403361DE.
It shows that your parcel has been delivered by DHL Paket on 2020/09/22.
If you still have not received it, could you contact the DHL to check the parcel's status?
Please rest assured that we are always here to provide the service for customers.
Please do not hesitate to reach out if you have further questions, comments, or concerns.
You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.
We already sent emails to you and look forward to hearing from you soon.
Best Regards
CloudMall Service Team
This is what just happened to me
This is what just happened to me. Was told this email wasn't valid. PayPal already paid them. 8/9/20
Hello,
Thank you for your recent order 5230584 with CloudMall. There was a problem confirming your payment information and we require additional information to complete your order. To protect our customers from unauthorized purchases, we need to verify that the cardholder is aware of the recent activity.
You can snap a photo of your physical credit card and photo ID (e.g., driver’s license, government card, passport) with your name on both items using your smartphone. Simply reply to this email and attach the photo. Please hide/cover all credit card numbers except for the last 4 digits of the card. Only the last 4 digits, the expiration date, and your name on the credit card need to be visible.
--
Email us the requested information, or if you have any questions or concerns, contact us at We aim to respond within 1 business day. To protect your information, we restrict access to a team of account specialists.
Regrettably, due to product demand, we are unable to hold your order past (2) business days. If we have not been contacted within this timeframe, we may cancel your order.
We are sorry for any inconvenience this may have caused.
Sincerely,
Shelton
Account Specialist
August 10, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thanks for your contact.
Maybe we have confused you.
Please kindly rest assured that we have received your payment, since your order is in high value, we need to have a verification with the customers.
To protect your privacy and security, your account data within CloudMall is protected.
And CloudMall Services protect the personal information of a user by strictly complying with industry-standard specifications.
So we will prepare your order after receiving your confirmation information by emails, and if customers don't reply to us in 2 business days, we will cancel the order and refund the money to their original payment account.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
Liars...
Once again I came here to tell you how this company is disgusting in all kind ways.It’s been already almost two months and I don’t have any information about my order . Not to talk about the disrespect I went throw. I purchased my order and I haven’t received any updates . It passed two weeks so I complained about not having information about it and they told me that my products were out of stock asking me if I would like to exchange for a baby carriage or a refund which I choose receive a refund they said they would proceed with the refund process asap but suddenly few days later I received another email saying that the products were already in stock and they would ship it asap saying they apologise for the inconvenience and for the mistake but they couldn’t refunded me but they would give me some discounts JUST when my order arrive to my address . I was blocked by the company on Facebook and my emails are ignored . I’ll send some screenshots about this situation
Supposedly my order is in transit in Amesterdan( in their words) which I can’t see anywhere when I try to track it. Worst company ever to purchase. I leave my order number so you can see by yourself LA177712190EE. Does anyone how can I contact the authorities to receive my money back ?
July 26, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
We are sorry to hear that you still have not received your order 5087918.
We found that your parcel was returned, we sent the shipping status and offer you a solution by email, please kindly reply to us by email.
Please rest assured that CloudMall are always here to provide the service for you.
We are sorry fo this issues caused and thank you for your kind waiting.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
Never shopping with them again!!!
I had placed an order and i get the same damn email over and over!!! No tracking number... just an order number from a screenshot I took other wise I wouldn't of gotten anything! This is ridiculous!!! So embarrassing that I trusted this company and i got scammed asked for a refund twice now.. Says reach back out in 2-3 days!! Ugh waste of time and my hard earned money!!! Will I recommend this company?! Never! So mad that they have an automatic response that doesn't even do anything for you!!!!!😡😡😠😠😠
July 25, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Due to high volume of orders, there maybe a delay in replying your emails, but we will reply to customers in 2-4 days through emails.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Thank you for your kind waiting.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
Quick delivery
Thank you cloudmall I wasn't expecting to get a quick response because of the reviews. But my order came in fast even though the image I saw was kinda more attractive
July 23, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thank you for sending such a kind and enthusiastic comment.
We certainly appreciated hearing that you received your order.
Your positive feedback allows us to know that our efforts are appreciated and that you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to email us at service@cloudmall.ai.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best Regards,
CloudMall Service Team
Still waiting for my order and no…
Still waiting for my order and no customer service where we can speak to someone about our orders,really embarrassing
July 20, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
If you contact us by email, we usually reply to you within 48 hours. If you have not received our reply within 48hours, please check the spam mailbox since our email sometimes could be marked as spam. If not, you can message our Customer Service team directly via our Facebook page. They are online 12 hours a day.
Besides, please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions or want to know the order status in detail, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
Another week passed and still no item…
Another week passed and still no item or refund since April , they have private messaged me stating they would give me a refund if I take my reviews off trustpilot , what does this tell you about this company !!!!
BE WARNED DO NOT USE THESE !!!!!!!!!
July 18, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order/ refund yet.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 4673581, so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find order number in the order history.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions or want to know the order status in detail, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
DO NOT ORDER FROM CLOUD MALL
I ordered 2 pairs of slides on June 30th. It’s July 16th and I still have not received my order, nor a response from my email of concern sent. I would not recommend you order for them. My order numbers is 5146464. And they don’t have a way for you to track your order. It’s a joke. That’s why there is no number to speak to anyone directly. How to I cancel my order and get a refund, since nobody has gotten back with me? People do not waste your time or money.
July 17, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Your order 5146464 is in transit.
We are sorry that we don't provide phone service currently, and due to high volume of orders, there maybe a delay in replying your emails, but we will reply to customers in 2-4days through emails.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
You placed the order on 2020-06-30.
Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Besides, your parcels are in US currently, and we also sent shipping status to your email, you could click the links to check order's status.
Thank you for your kind waiting.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
will order again
The where great really helpfull and the product I ordered was some sliders there so comfortable and lush I wear them all the time I recommend them other then they took a while to come but they was great with helping will be ordering again
July 10, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review.
Thanks for sharing your review with us and the community.
We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
CloudMall Service Team
I have order a cross bag
I have order a cross bag. 5/30/2020 I have not received as of 06/20/20, no customer representative to help you, my order number 5074903, this a shame this company is taken peoples hard dollars, now I'm trying to return a purchase that I made I order two of the same thing can someone please Help me
June 20, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
We are glad to inform you that you had placed your order 5074903 successfully, and it has been shipped from our warehouse.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
You placed the order on 2020-06-05.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
For more information, we have sent the shipping status to your email, you can track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Besides, if you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find order number in the order history.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai
Best regards,
CloudMall Customer Service Team
Mary Al-Hakeem
Mary Al-Hakeem, I am waiting for my orders, one big problem. I ordered 2 pair of sneakers one in yellow an another in Black with red, purple, l was charged for an extra 2yellow an charged for the black, but does not show that i ordered the black pair. When I checked my account I see that I was charged for 3 pairs an should be 2 pairs. You have nice things. This is not the first time, my last order I was charged for item I never ordered.
June 17, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions or want to know the order status in detail, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
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