Cloudnineclothing Reviews 142

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally very satisfied with the product, highlighting its quality and unique features like stress balls and weighted fabric, which many find helpful for anxiety and stress relief. People appreciate the comfort and effectiveness of the hoodies, often describing them as game-changers for their well-being. However, some people were dissatisfied with the customer service, citing issues with responsiveness, difficulty with returns or exchanges, and a lack of support for order problems. There are also mixed opinions regarding delivery, with some experiencing long shipping times, tracking inconsistencies, and orders arriving later than expected, while others received their items promptly.

What people talk about most

Product

Reviewers mention positive feedback about the product, particularly the Cloudnine hoodie. Many customers... See more

Quality

Consumers find quality to be positive, with many praising the soft, thick, and durable fabric. Reviewers... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers experienced incredibly fast... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, noting fast delivery,... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that the customer service... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a child’s large anxiety hoodie and it came as an adults large. Cost over £30 to return! Spoke to someone about exchanging it for a child’s large. Finally after a long wait the hoodie arrived i... See more

Rated 3 out of 5 stars

I love my Cloud Nine crewneck sweatshirt. I’ve had it for a little over a year, and the quality is great! It’s held up through numerous washes with minimal fading or wear. The only things preventing m... See more

Rated 4 out of 5 stars

Great hoodie but a bit overpriced. Canada shipping times were long but I had tracking that was updated regularly after a few days. Only getting 4 stars due to the price and charge for shipping. This d... See more


3.2

Average

TrustScore 3 out of 5

142 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I LOVE IT!

Cloud Nine is so good because the hoodie came on time and has a lot of cool features! the stress balls are sooo nice. the material in the front pocket is very satisfying. and i love how it’s weighted by the shoulders! if you have anxiety, ocd, autism, or is just fidgety, YOU WOULD LOVE IT!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed with the set I got

Obsessed with the set I got! It’s SO cozy and the fidget and stress compressions are top tier! I will be recommending to everyone. Great customer service and quick delivery!

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scammy company


I ordered a sweater for my daughter's birthday and there was suppose to be a free gift ....why I ordered and there most definitely was no free gift this is false advertising and such a scam. I will never order anything from this company again as they just lie to trick people into buying stuff...not even that great of quality for almost $200 a sweater Canadian. Was suppose to be Canadian made too but they shipped it from China ...don't buy

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Love this hoodie!

The ordering process was easy and the hoodie came even earlier than expected. My daughter has not taken it off since she opened it. She LOVES the fidgets built in and loves that it isn't easily left behind or something others can see her playing with. It is helping her stay calm in various situations.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Such a letdown

So excited to get a hoodie and a couple months after ordering it, I reached out via email (as advised on their website) to inquire as to when I might receive my order. They replied promptly with photos of my parcel thrown on the ground in front of the public mailboxes that are all locked. A month ago. Whoever they choose to ship their merchandise is GARBAGE. I receive packages from every carrier out there and this is the ONLY ONE that chucked it at the mailboxes and called it good. Who knows if they are even MY mailboxes. Absolutely unacceptable.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cloud9 is the brand of my dreams!

cloud9 made everything possible. i never thought you could have unpoppable stress balls, especially in hoodies! and the texture part makes me happy! i have anxiety, adhd, and stress, so this helps a lot!! thank you!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

A must have!

I am a big girl and most hoodies I have to go up a size. The size, the weight, the stress balls, the fidget pieces in pocket. I just wish it were cheaper so I could afford more than one!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

The hoodie was delivered to the wrong…

The hoodie was delivered to the wrong address near where I live and I was told that was close enough! They won't issue me a refund or send a new hoodie and the customer service phone number on their website is a fake. It does not work. I am reporting this company.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

My mom bought me one it took about a…

My mom bought me one it took about a week to come in which isn't bad, it's super comfy, keeps me warm, and I love the fidgets, I used to carry around a plush dog and several fidgets now I just put on my hoodie and my sunflower lanyard and I'm good to go!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product! Highly recommend for anyone. Very impressed with the material. High quality! It is exactly what my son with ADHD needed. It’s heavier than regular hoodies and has fidgets in the sleeve and the front pocket. He absolutely loves it and wants to “wear it every day this week!”. We will definitely be ordering more.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I really like Cloud Nine Clothing

I really like Cloud Nine Clothing because they clearly care about their community. You can tell they genuinely value their customers and want people to feel good in what they wear, which isn’t something every brand focuses on.
Their hoodies seem great for all different people’s needs and are designed to suit everyone. As someone who struggles with sensory textures, this is really important to me and makes this brand stand out even more.
Overall, Cloud Nine Clothing seems like such a thoughtful and comforting brand, and I would definitely recommend them to anyone looking for cozy, high-quality clothing, especially people who need a little extra support with comfort.

April 7, 2026
Unprompted review
Rated 4 out of 5 stars

Love the product, but not the price…

I’ve been wanting one of these hoodies for a while now but I put it off because of the negative feedback and the cost. Well I got one for my birthday a couple of days ago and I was not disappointed. The material is lovely and soft and it’s really snuggly. It’s lovely to have the squishy on the cuffs and it has already helped my calm quicker in public on my bad days. I suffer from many chronic disabilities which mean I get really fatigued and also fidget a lot. If I’m feeling fatigued which then tightens my senses, it really helps calm me down.

The only reason I gave it a 4 is because I would have liked it a bit longer to cover my bottom and I also feel the cost is too steep especially as it is a product that can help so many people. But generally, lovely product. Thank you

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They refuse to refund my money and their return process is trash. Save your money and time and stay away from this SCAM! Extremely poor made sweatshirts that are way over price they won’t let you return it even when they claim to have a return policy.

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Great hoodie!

Great hoodie but a bit overpriced. Canada shipping times were long but I had tracking that was updated regularly after a few days. Only getting 4 stars due to the price and charge for shipping. This definitely is a very unique and cozy hoodie.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my cloud nine…

I absolutely love my cloud nine hoodie!! it fits me perfectly and it’s super comfortable! it’s been my go to hoodie and has been super helpful with my anxiety and stress. I have the plum colour but will be making another purchase!! Such a great hoodie brand

April 5, 2026
Unprompted review
Rated 4 out of 5 stars

I LOVE IT

I LOVE IT! I have a pink one, its perfect for when I am overstimulated or overwhelmed. Theres stressballs in the sleeves that are easily removable so they don't get in the way. Its thick but not hot and SUUUPER soft!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

I love this hoodie! Bought 3 more!

I love this hoodie. Took less than 2 weeks to arrive. Very well made, heavy fabric and the thumb hole, stress ball and tactile pouch features are really unique and amazing for fidgeting and anxiety. I literally went and bought three more (a zip up one for me and two for loved ones)!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Just received my package and I’m…

Just received my package and I’m OBSESSED. I got matching sets for both me and my daughter and quality is amazing, thick, very soft, and I love the color (got them in the shade lavender) 💜 my daughter love the built in stress balls! one thing I will say is, they do run big so definitely size down but aside from that, I cannot wait to match with my mini me :)

March 30, 2026
Unprompted review

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