Fantastic product and service - I am wrapped with my new hair straightener. I realised my old straightener wasn't doing the job as well as it used to (15yrs old) so decided to treat myself. I have not... See more
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Review summary
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Amazing service and products - I first purchased a GHD and it was okay several years ago. So I thought I would try a Cloud Nine wide straightener and the air pro hair dryer OMG - amazing. I love how t... See more
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The customer service team was amazingly helpful. The entire transaction was so easy. I love the Air Shot hairdryer, you can really feel the quality the second you turn it on. The only negative is the... See more
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I ordered a straightener after using a rival brands products for years and being disappointed by the quality and longevity of their straighteners. Recommended Cloud Nine by my hairdresser, and am so s... See more
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Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Electronics Store
- Small Appliance Repair Service
About CLOUD NINE
Written by the company
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Contact info
United Kingdom
- au-info@cloudninehair.com
- cloudninehair.com.au
4.7
Excellent
3K reviews
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Love the colour and works well
It is a great colour and works well.
I did think it was going to be made out of a better material, it is super light which is great. The brush and comb are good but again the material used doesn’t feel like quality as I think it might be plastic
April 7, 2026
Reply from CLOUD NINE
Thanks for the review! Glad to hear that you like your new products! Cloud Nine x
Best straightening iron I’ve ever used
Best straightening iron I’ve ever used. Gets my hair (normally wavy and frizzy) dead straight after only one pass.
April 7, 2026
Reply from CLOUD NINE
Thanks for the 5* review! Glad to hear that you're loving your new Touch Iron! Cloud Nine x
Cannot thank this company enough for…
Cannot thank this company enough for their honesty and super fast help. Honoured a faulty item, turn around was super fast. Very responsive A++++
Best products
April 7, 2026
Reply from CLOUD NINE
Thanks for the 5* review! Glad to that our Customer Experience Team were able to help! Cloud Nine x
Great product!
Fast shipping, great communication and best straightener I have ever had!
April 7, 2026
Reply from CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Reply from CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
I have had a GHD for past 15 years and…
I have had a GHD for past 15 years and my only regret in life is not having a Cloud 9 Instead. Super happy with the wide tong for bouncy big curls that look beautiful brushed out.
April 7, 2026
Reply from CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Reply from CLOUD NINE
Thank you for your feedback. We’re glad to hear you found the service easy and had a good experience. Cloud Nine
Love dealing with Cloud Nine
Love dealing with Cloud Nine. There products are amazing & so is there customer service
April 2, 2026
Reply from CLOUD NINE
Thank you for your kind words. We’re delighted to hear that you love dealing with Cloud Nine and that you’re happy with both our products and our Customer Experience Team. Cloud Nine
I’m extremely disappointed with this…
I’m extremely disappointed with this purchase. I bought this item on 29 December 2025 as a gift, and when I opened it, the display was already scratched/damaged. It’s honestly embarrassing to give something like this as a present.
It doesn’t feel like a brand-new product at all — it actually looks like a used item. Very poor quality control. Unfortunately, I didn’t have time to return it since I needed it for New Year, which made the situation even worse.
Overall, a very bad experience. I would not recommend buying this product.
December 17, 2025
Reply from CLOUD NINE
Thank you for taking the time to share your experience. Our products have a protective film over the LED panel, which can be carefully peeled off. In some cases, it can be quite difficult to spot.
I can see that our Customer Experience Team has already been in contact with you to support your enquiry. Cloud Nine
Reply from CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Excellent to deal with and love my…
Excellent to deal with and love my product very much.
March 26, 2026
Reply from CLOUD NINE
Thank you for your 5* review. We’re delighted to hear that your new Contouring Wide Iron meets your expectations. Cloud Nine
This is the greatest hair tool I've…
This is the greatest hair tool I've ever bought. My hairdresser recommended Cloud Nine and I'm so glad she did. Though maybe I don't need her as much anymore. First time my hair looks as good as when she does it.
March 27, 2026
Reply from CLOUD NINE
Thank you for your kind words. We’re thrilled to hear that you’re loving your new Wide Iron and achieving salon-quality results at home. Cloud Nine
It's not the company itself.
It's not the company itself.
The hair straightner has already stopped vibrating after 4 uses.
March 26, 2026
Reply from CLOUD NINE
Thank you for taking the time to share your experience. Revive Mode can be easily switched off if preferred. Our Customer Experience Team has already been in touch with you to provide further assistance and support with this matter. Cloud Nine
I was given an voucher towards another…
I was given an voucher towards another purchase from Cloud 9 and didn't realise it had an expiry date...however customer care gave me an extra week to order my item, and use the Voucher, now that's good business!
March 26, 2026
Reply from CLOUD NINE
Thanks for the glowing 5* review! Glad to hear that our Customer Experience team were able to help you! Cloud Nine x
Easy to navigate
Easy to navigate. So many different choices. The survey to choose your product and heat settings is helpful.
Fast delivery. Parcel in great condition
February 5, 2026
Reply from CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Reply from CLOUD NINE
Thank you for your fantastic feedback! We’re delighted to hear that you had a great experience with our Customer Experience Team. Cloud Nine
Great shipping times
Great shipping times, easy checkout. Items were really well packaged.
March 30, 2026
Reply from CLOUD NINE
We're happy to hear that you had a positive experience with our fast shipping, simple checkout, and careful packaging. Cloud Nine x
Have thick hair? Definitely recommend!
Nothing was working on my hair and I thought nothing would until I bought this Cloud9 Straightener. Seriously, a miracle for very coarse, stubborn hair that refuses to straighten. It's definitely the best purchase I've done
March 30, 2026
Reply from CLOUD NINE
We're happy to hear that our straightener worked wonders on your hair. Thank you for leaving this review with us. Cloud Nine x
I would give 5 stars because it works…
I would give 5 stars because it works so well, but why does it need to vibrate!
March 23, 2026
Reply from CLOUD NINE
Hi Tanith, thank you for sharing your feedback. The vibration on your iron is our Revive Mode feature which helps to protect your hair health by reducing the amount of direct heat contact. If you'd prefer to use your iron without this feature, you can turn it off with just a quick press to the power button. Cloud Nine x
Quality product
My cloud nine was sent quickly. I love the new features and don't have to use high heat due to the new settings.
March 23, 2026
Reply from CLOUD NINE
We're happy to hear that your cloud nine arrived quickly and that you love our variable temperature settings. Thanks for your positive feedback. Cloud Nine x
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