I informed the company about my problem and got an immediate response. I was updated on the process the whole time and everything was arranged without any problems. My experience was pleasant
Company replied
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See what reviewers are saying
I’m absolutely thrilled with my straightener! It doesn’t just straighten — my hair looks wonderfully shiny and sleek. I’m really impressed! The design is high‑quality, and I also love the packaging. A... See more
Company replied
I'm really liking this straightener. Although I've only tried it a few times, I haven't encountered any issues. I'll share more updates as I continue using it! :)
Company replied
I ordered a curling iron for arpund 180€ which came with a complimentary heat protection spray. The delivery was delayed several days and when I opened the package I was surprised by a heat protectant... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Electronics Store
- Small Appliance Repair Service
About Cloud Nine
Written by the company
ES IST AN DER ZEIT, UNSEREN HAAREN ETWAS GUTES ZU TUN, ODER?
Wir von CLOUD NINE sind unaufhaltsam. Wir führen eine Revolution im Bereich Haar und Schönheit an. Von innovativen Technologien bis hin zum Engagement für eine umweltfreundlichere Lieferkette - wir verändern die Zukunft des Haares und werden nicht aufhören, bis wir am Ziel sind.
REVOLUTIONÄR
Wir haben das erste Eisenrecyclingprogramm der Branche ins Leben gerufen, und unser Engagement für Nachhaltigkeit hört damit nicht auf.
NACHHALTIG
Wir haben das erste Eisenrecyclingprogramm der Branche ins Leben gerufen, und unser Engagement für Nachhaltigkeit hört damit nicht auf.
Unabhängig von Ihrem Haartyp und Ihrem Look haben wir Produkte entwickelt, die Ihre Frisur erhalten, damit Sie sich unschlagbar fühlen.
CLOUD NINE-Garantie
45 TAGE Geld-zurück-Garantie
Wenn Sie aus irgendeinem Grund ein Produkt, das Sie kürzlich bei cloudninehair.com gekauft haben, zurückgeben möchten, ist Ihre Bestellung durch unsere 45-tägige Geld-zurück-Garantie abgedeckt.
Contact info
United Kingdom
- cloudninehair.de
4.3
Excellent
281 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Uncomplicated Retourns
March 27, 2026
Reply from Cloud Nine
Vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass Sie den Service als unkompliziert empfunden haben. Cloud Nine
I informed the company about my problem…
I informed the company about my problem and got an immediate response. I was updated on the process the whole time and everything was arranged without any problems. My experience was pleasant
March 23, 2026
Reply from Cloud Nine
We're glad you enjoyed your experience and appreciate your positive feedback. It's great to hear that our prompt response and regular updates made the process smooth for you. Cloud Nine x
Reply from Cloud Nine
Hi, we're sorry to hear this feedback. Please don't hesitate to get in contact with our Customer Experience Team if you need any help with your order. Kind Regards, Cloud Nine x
Reply from Cloud Nine
Hi Christian, thanks for this wonderful review. Enjoy your new Dark Burgundy Original Iron.
Cloud Nine x
Absolutely Wonderful Experience
Everything was absolutely wonderful. The customer service responds very quickly, the delivery was fast, and the packaging is beautiful.
February 17, 2026
Reply from Cloud Nine
We're happy to hear that you had such a wonderful experience! It's great to know that you were pleased with our customer service. Thank you for your positive feedback! Cloud Nine x
Great service and client supprt
Great service, complaint was resolved, and also the client‘s wishes were taken into consideration.
January 30, 2026
Reply from Cloud Nine
Thank you for sharing your 5* review. We're happy to hear that our service met your expectations! We appreciate your feedback and are glad the issue was resolved to your satisfaction, with your needs in mind. Cloud Nine x
I’m absolutely thrilled with my…
I’m absolutely thrilled with my straightener! It doesn’t just straighten — my hair looks wonderfully shiny and sleek. I’m really impressed! The design is high‑quality, and I also love the packaging. All in all, a fantastic experience!
January 29, 2026
Reply from Cloud Nine
We're happy to hear that you're thrilled with your straightener. It's also great to know that you find it leaves your hair shiny and sleek. We appreciate your positive feedback on our products.
Cloud Nine x
I'm really liking this straightener
I'm really liking this straightener. Although I've only tried it a few times, I haven't encountered any issues. I'll share more updates as I continue using it! :)
January 24, 2026
Unprompted review
Reply from Cloud Nine
Thanks so much for sharing your experience! We’re really happy to hear you’re enjoying your new product. Cloud Nine
Reply from Cloud Nine
Thank you for your 5* review! We are pleased that you are happy with our fast delivery service. Thank you for your feedback.
Cloud Nine x
Great product
The hair straightener is of very good quality; the temperature can be adjusted in small increments.
December 23, 2025
Reply from Cloud Nine
Thank you for taking the time to leave a 5* review with us. We are pleased to hear you were happy with your purchase! Cloud Nine x
Really fast delivery
Really fast delivery. It came in two days just before Christmas. There were many gifts included for free.
December 22, 2025
Reply from Cloud Nine
Thank you for taking the time to leave a 5* review with us. We are pleased to hear you were happy with your purchase! Cloud Nine x
In love with the result ❤️
I am so thrilled, straightening hair is so easy and the result is amazing! Not only does my hair look shiny, it also feels great! I am completely satisfied 🤩🫶🫶
November 24, 2025
Reply from Cloud Nine
Thank you for your 5-star review! We’re thrilled to hear that straightening your hair is now easier and delivers amazing results. We’re glad your new Contouring Wide Iron meets your needs perfectly. Cloud Nine
Its very good
November 28, 2025
Reply from Cloud Nine
Thank you for taking the time to share your feedback. We’re thrilled to hear that you’re enjoying your Airshot Pro. Cloud Nine
Return
Well, I need to send the product back and get a wider straightener. You make returns complicated (still do not know how) and expensive
November 24, 2025
Reply from Cloud Nine
We are sorry to hear this feedback Sylvia, we can see you have an open return and we are awaiting your product back to issue a refund for you.
If you need anything else, please don't hesitate to get back in contact with our Customer Experience Team.
Reply from Cloud Nine
Thank you for your 5* review! We are pleased to hear this, Cloud Nine x
Great Straightener and good Shopping…
Great Straightener and good Shopping conditions
October 20, 2025
Reply from Cloud Nine
Hi Lara, we're happy to hear that you had a great experience with your NEW Original Iron and shopping conditions. Thank you for your positive feedback!
Cloud Nine x
Very good & helpful client service
Very good & helpful client service, solved my problem with a return very quick
September 9, 2025
Reply from Cloud Nine
Hi Mary, we are happy to hear that our client service was helpful and resolved your return quickly. We appreciate your positive feedback and your time. Happy styling with your Classis Original Iron.
Cloud Nine x
I am enjoying the straightener.I´ve…
I am enjoying the straightener.I´ve only used it a couple of times so far, but I have zero complains about it.
I´ll update my review, the more I use it :)
February 20, 2025
Reply from Cloud Nine
HI Andrea, thanks for the lovely review! Great to hear that you are enjoying your new Original Iron.
CLOUD NINE x
Good quality product
Good quality product, easy and functional. My hair is not overheated and damaged. I would buy more of their products.
February 17, 2025
Reply from Cloud Nine
Hello Swen, Thank you for your review. We are glad to hear you are enjoying your product and maintaining your hair health! CLOUD NINE x
Reply from Cloud Nine
Thank you Sven for leaving this 5* review with us! We are pleased to hear this. CLOUD NINE x
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