Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM) Reviews 

164
TrustScore 4.5 out of 5

4.7

Innsworth Lane, Innsworth Technology Park Ltd, GL3 1DL Innsworth, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jason was great, came out today to provide a quote and managed to fix my French doors which weren't closing properly, both doors now fitting brilliantly. Have had cloudy2clear guys out a few times o... See more

Company replied

Rated 5 out of 5 stars

Very efficient good price + servicw. Shaun did my cloudy window in no time + sorted my doors which I was unable to lock. He was very friendly + polite leaving everything very tidy so thank you Sean +... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this company lovely to deal with, professional, efficient. Communication was great, if I had a question you get to talk to a real person! They turned up when arranged and really plea... See more

Company replied

Rated 4 out of 5 stars

The replacement windows are fine. There was a glitch over two minor jobs Jason had proposed - he said a locked window without a key could have the handle replaced, but the fitter said he couldn't do... See more

Company replied


Company details

  1. Window Supplier
  2. Double Glazing Installer
  3. Glass Repair Service
  4. Locks Supplier
  5. Window Installation Service
  6. Window Treatment Store

Written by the company

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Contact info

  • Innsworth Lane, Innsworth Technology Park Ltd, GL3 1DL, Innsworth, England, United Kingdom

  • 08006121118

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.7

All reviews

(164)

1,747 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service - work was done quickly and very pleased with the results and the gentleman that fitted the windows was very friendly

May 7, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 1 out of 5 stars

Contract Law Ignored

Company estimator looked at the job. Company quoted price for said job. Price accepted. Company sent fitter for exact measurements. Fitter was grumpy about doing job, ie bit more effort than he was used to I expect. Company cancelled job.
In breach of contract, stay clear and go to a genuine glazing company.

May 6, 2025
Unprompted review
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review. We are sorry to hear about your experience.

Rated 5 out of 5 stars

A quick and helpful response.

Quick and helpful response to phone call and arranging a site visit. Fitters were friendly polite and respectful. They were diligent and they wired in a tidy and methodical manner.

May 8, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

Solved issues quickly.

I did an online request and they responded quickly and arranged a visit to quote that afternoon.
I had an issue with a dropped door and getting harder to lock, and a failed window lock.
I was told a time frame of between 12 & 4, he arrived not long after 12.
Your guy was able to do the jobs there and then and replace the window lock, so saving the need to return. The price was very acceptable. Thank you so much.
Highly recommend this company.

May 6, 2025
Unprompted review
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

We needed some handles replaced on a bedroom window

We needed some handles replaced on a bedroom window and the booking process was very quick and efficient. A date was booked and the fitter arrived on time and checked the problem. He then booked a another appointment to come back and fit them. On the day he arrived early in the morning and had the new handles fitted in 15 minutes which cured the problem. An excellent service all round.

April 21, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

Very professional job

Very professional job. The guys were quick and efficient replacing my kitchen window. What a difference it has made, I can actually see into my garden now! Couldn't fault the service from start to finish.

April 15, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 4 out of 5 stars

Straightforward process. Good price.

One glass panel in a french window bay needed replacing. The inspection visit was quick, with a quote at the end. The price was lower than was paid for a similar replacement and was accepted at once. On the appointed day the fitters arrived early and the job was completed quickly and tidily. Fitter took a card payment. Only downside: the 25 year guarantee is not transferable to next house-owner and invoice does not specify which window in the bay was replaced.

April 1, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 1 out of 5 stars

Difficult to deal with and inefficient

The cancellation policy states 2 weeks, but is actually up to their disgresion and was in fact 2 days!! (not stated on the T&Cs). I was told that they had prepared the glass as soon as my order arrived.
I was told they would be arriving at 8am and they turned up at 9:30am
Out of the 5 windows they were replacing, one was incorrectly measured and the other one was scratched.....terrible quality control. I had a repair done to the upvc surround that was so badly done, I will need to arrange another repair.
Also the office staff were unfriendly and unhelpful. I got the feeling that they couldn't be bothered

March 27, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Hi Philippa. We are sorry to hear about your experience. If you would like to discuss the matter further please do contact us on the details you already have.

Rated 5 out of 5 stars

Very competent friendly service

Very competent friendly service . Job completed quickly and efficiently with great results. Would definitely recommend.

March 21, 2025
Unprompted review
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

The father and son team were on time…

The father and son team were on time polite very experienced and completed the job leaving no clear up afterwards. Would like to say thank you and I have recommended the service to a friend

March 31, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

Outstanding

Prompt action with excellent workmanship. I will definitely use C2C again.

March 31, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

All very straightforward.

All very straightforward.
Engineer came to look at window with the problem and gave me a quote within 10 minutes.
A second engineer then came approx two weeks later and fitted the replacement window.
Excellent service.

March 17, 2025
Unprompted review
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 1 out of 5 stars

I was keen to use this company, but dodgy practices put me off

The initial visit to my house in Bristol went well: he verbally offered a quote at a reasonable price, including VAT. I later got the same quote in written form in email and was ready to pay for the work. Then another written quote came through, with the same quote ID, for the exact same work but 300 quid higher (nearly 40% more). I called and texted but got no explanation for the two quotes, just a redescription of the work. This strikes me as dodgy and goes against the whole idea of written quotes. If I had not seen the second email and agreed to the terms of the quote with that quote number, I would have paid a lot more than I was ready to.

March 27, 2025
Unprompted review
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review. We will look into this.

UPDATE: We are informed you have been contacted privately apologising for the confusion.

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service. Speedy installation.
No hidden extras regarding the price,

March 10, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

Excellent service

Kept to delivery time, quick service, both the person who did the quote and the fitter very pleasant people. “I can see clearly now ……”
Thanks.

March 24, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

So straight forward from start to…

So straight forward from start to finish. Great customer service guys who did the windows were quick and efficient

March 10, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

Rated 5 out of 5 stars

Very efficient

Booking of apps, measuring for quotation, timing of fitment all done professionally and efficiently.

March 7, 2025
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Reply from Cloudy2Clear Windows - Gloucester, Worcester, Bristol, Swindon & Bath (MM)

Thank you for your review.

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