When Paul came to replace our window panes the wrong sizes were ordered. We explained the windows needed replacing within a tight timescale. Paul remeasured us he would pull out the stops to do t... See more
Company replied
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Staff were most helpful and punctual, especially Dave who replaced the windows He worked hard in very high temperatures and never complained. We are very pleased with the results.
Company replied
Someone visited 48 hours after my enquiry, a comprehensive quote was provided. The job was booked within a week and the fitters arrived on time. The Georgian effect slats were off centre but otherwise... See more
Company replied
Call them up because of a broken glass panel in one of my windows and a stubborn lock in another one. Came over and addressed the issues at hand giving me a fair quote. On the day of installation of n... See more
Company replied
Company details
- Window Supplier
- Double Glazing Installer
- Glass Repair Service
- Locks Supplier
- Window Installation Service
- Window Treatment Store
Written by the company
We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.
Contact info
Kestrel Way 108, WS6 7LQ, Cheslyn Hay, England, United Kingdom
- 08006121118
4.5
Excellent
73 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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WOULD NOT RECOMMEND
Absolutely terrible customer service - would not recommend!! 2 complaints made and neither of them have been actioned.
First complaint due to trying to cancel the service (never was given terms and conditions) - the quoter then sent threatening texts that they would win in court. Completely unnecessary and done over text!?
As we had terms and conditions (we weren’t made aware of) we continued with the service and paid £400 for bedroom and lounge glass replacement. Huge gap in the bedroom window left that neither the quoter or fitter noticed
They said the gap was never there on quoting or fitting? The gap doesn’t appear over night
Both complaints ignored
***edit to your response : you have never once offered to replace the hinges at a reduced rate - again, awful customer service to save your reputation.
I heard nothing back from either complaints and was never offered an apology for being threatened over text about court or replacement of hinges.
October 5, 2023
Unprompted review
Reply from Cloudy2Clear Windows - Walsall - North Birmingham
We are extremely sorry that you are disappointed with our service. Firstly there was an attempt by yourself to cancel the glass order which is bespoke and would have left C2C carrying the cost of the glass. We were pleased to say once the you realised there legal obligations the order was completed. On initial inspection the window in question was in good working order and also after installation. Sometime after this you informed us that the hinge was broken, we offered to replace it at a reduced rate but this was not acceptable. Unfortunately we can’t accept responsibility for something that we haven’t broken, we attempt to give the best service we can to all our customers.
Brilliant customer service
The customer service was excellent by everyone, James came out and provided a quote and explanation what would happen, Mark and Tony who carried out the work were very friendly and their expertise was exceptional, Kirsty from the office who took the initial booking and explained about the payment process, and Clare from the office who took the payment, all so friendly with brilliant customer service.
August 10, 2023
Unprompted review
Reply from Cloudy2Clear Windows - Walsall - North Birmingham
Thank you for your review.
Arranged for a quote on 3rd June and…
Arranged for a quote on 3rd June and was quite acceptable. Confirmed the quote with him and was told he would call me on the Monday to arrange fitting date then silence. Got back to him on 23rd July and was told he would check the paperwork when back in the office. Again silence. Would not touch them with a barge pole.
June 3, 2023
Unprompted review
Reply from Cloudy2Clear Windows - Walsall - North Birmingham
We are sorry to hear about your experience. James will contact you directly to ascertain what has happened and resolve.
Replacement of cracked coloured and plain gglass
Highly delighted with the work - did what it said on the label
Very pleasant and courteous staff
Colour match (stained glass overlay) perfect
May 15, 2023
Reply from Cloudy2Clear Windows - Walsall - North Birmingham
Thank you for your review.
Prompt and effective service
Prompt and effective service. Used them before and would use them again! Highly recommended. Replaced misty windows on 2 occasions 5 years apart (different windows I must add).
October 14, 2022
Very Happy how quick it took to get the…
Very Happy how quick it took to get the blown windows
Done. The fitters were polite and friendly and professional thank you.
February 2, 2023
Unprompted review
Super efficient
Super efficient, nice and friendly. A job well done. Just wanted to pass on my thanks. I would definitely recommend to friends and family. Thank you once again.
October 5, 2022
Unprompted review
Great service and price
Fast visit to quote. Great price. Arrived at agreed time/day to replace blown window panes. Took 15-20 minutes to do 3 window panes which was fast, and took away old panes. I will use again.
September 7, 2022
Unprompted review
What a waste of a day
They only get 1 star because 0 isn't an option.
I made an appointment for a guy to come to my house in Wolverhampton and measure 20 plus glazing units for a quote but he didn't bother to turn up, didn't phone me or pass a message by any means whatsoever. I called the head office but all I got was "sorry about that", not half as sorry as I was. However, if that's the respect they give to customers, maybe he did me a favour.
TOTAL WASTE OF TIME!
July 11, 2022
Unprompted review
the cost estimate was chaotic and…
the cost estimate was chaotic and several quotes for 1 window and date given on a bank holiday!!!
July 7, 2022
Unprompted review
Best decision I could have made.
I recently made the decision to have my flat completely re-fitted with new double glazing. However, I wanted to try to just change the glass instead of complete frames, to ‘help the planet’. I contacted the North Birmingham branch, on-line, managed by James Stanley who are based at Great Wyrley. Within a few days James came along & gave me a quote & a date of when my job could be done. That was 3 weeks later.
The gentleman arrived on time & immediately set to work. I sat in my living room while he changed the windows for new double glazing panes. It was very quiet, no mess at all, & as it was done pane by pane, I was kept quite warm even in November. My whole flat re-double glazed in less than 2.5hrs. FANTASTIC, and to think, it is guaranteed for 25 years!
In February, I realised I had a problem with my small living room window. It was not shutting right & a gale force wind was coming through(we have had some big storms). So I contacted James & he came & assessed the problem. The hinges were worn & the rubber around the window was also worn. So, once again he arranged for someone to fix it. Both hinges & rubber replaced within 30 minutes. Fabulous. Thankfully, no more wind.
All told, my experience was great and I Highly Recommend this business.
Job Well done James and Colleagues.
Thank you so much. W Penton
March 5, 2022
Unprompted review
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