Clove Recycling Reviews 

285
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I saw this company recommended online and had never heard of them but they had good reviews and people thought they were fair. Turns out they are excellent. Everything was done so quickly with grea... See more

Company replied

Rated 5 out of 5 stars

Great service all round. Sent the return label immediately after the quote. Updated once the parcel arrived, then within a few hours confirmation that all was good and my money had been processed.... See more

Company replied

Rated 5 out of 5 stars

Extremely stress free. All communications between Clove Recycling and myself were rapid. There was an issue where the payment did not go through on the same day. I contacted Clove through email... See more

Company replied

Rated 5 out of 5 stars

This is the second phone that I've recycled with Clove, the whole process is just so well laid out, from the quote to receiving the return package and the speed of payment, flawless procedure and easi... See more

Company replied

Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

Clove have been operating for over 30 years and our parent company Hugh Symons has been operating for over 45 years. We pride ourselves in customer service and honesty. We value all our customers and always aim to offer a completely fair and transparent service. If you are looking at recycling your device - you may also want to look at purchasing a brand new device from our sister company Clove Technology.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

285 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(285)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Money quoted was the money I received

Money quoted was the money I received
Very happy with their quick and professional service

August 8, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Thanks for taking the time to leave us a review. We're pleased to hear that you were happy with our service and appreciate the feedback. Look forward to dealing with you again in the future.

Rated 5 out of 5 stars

They are really fast and up-to-date…

They are really fast and up-to-date post package received on 2nd posted on 2nd via royal mail delivered on 3rd at 9 payment in my account by 4pm thanks

August 3, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Irshad. We're pleased to hear that you were happy with our service and appreciate the feedback. Look forward to dealing with you again in the future.

Rated 5 out of 5 stars

Amazingly fast service

Amazingly fast service. From posting to getting paid within 24 hours!!!

August 3, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Mo! We're pleased to hear that you were happy with our service and appreciate the feedback.

Rated 5 out of 5 stars

The process was very straightforward…

The process was very straightforward and after sending off my phone I received my payment with the quoted amount on time. I will definitely recommend and use the services in the future

August 3, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review Ebs! We're pleased to hear that you were happy with our service and appreciate the feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. First time user. They offered the best price and the turnaround was the same day which I was delighted. I received the quoted price as expected. The email communication on each stage was also excellent. I will definitely use again.

August 3, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Thanks for taking the time to leave us a review, David. We're pleased to hear that you were happy with our service and appreciate the feedback. Look forward to dealing with you again in the future.

Rated 5 out of 5 stars

I’ve never used Clove before

I’ve never used Clove before, but they’ve changed my mind and will be my go to recycling company.

Sent out return package in a day, sent the item which arrived next day and payment made the same day the item arrived. Given 100% of the quote. There were other companies paying a bit more, but went with the good reviews the company had already received. If your device is how you say it is, you’ll get what you’re quoted for and paid on the day the item arrives.

Thanks guys, will gladly be using you again in the future.

July 22, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Omar! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Overall very good experience

I recycled my google phone using Clove Recycling. I got a fair price quoting on their website. I placed the order, they sent me a package pack with pre-paid royal mail label. After three days, I received a confirmation email for the arrival of the phone. The next day, I got update emails for device check and issue payment. At the end of that day, I received the correct amount of money. Every step was quick and smooth. I'm happy with the whole service.

July 20, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Very quick with payment and also the…

Very quick with payment and also the pre paid label to send my device was a nice touch. Thank you again

July 20, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Jody! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Great experience

Great experience and paid very quickly and on the same day

July 20, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Excellent service, received return postage pack quickly and sent back. All sorted very quickly and informed every step of process

July 19, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Suzanne! We're pleased to hear that you were happy with our service.

Rated 1 out of 5 stars

Should have trusted my instincts.

Should have trusted my instincts.
Sent 2 pristine S20 Ultra's back, had been in a case perfect condition, quoted £271 each.
Revalued at £66!
Said one of them had call of duty burned into the screen.
I am 51 and my husband is 55 we do not play call of duty and never have.
We have looked up what the call of duty logo looks like and it does not seem to resemble what they have shown in their pictures.
We have had the phones from new, the pictures they supplied for the other phone I could not see anything where they had circled!

July 18, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Catherine,

Sorry that the revaluation wasn't to your liking. Unfortunately, both phones were found to have screen burn, meaning that they were faulty and a new price had to be offered, as the displays would need to be replaced on both handsets. We sent you photographs of the faults via email, including one in which the "Call of Duty Mobile" logo is very clearly burned into the display on one of the units, please let us know if you didn't receive this email and we will send them over again.

Kind regards,
Clove Recycling

Rated 5 out of 5 stars

Everything went smoothly 3 days from…

Everything went smoothly 3 days from initial contact and money was in my bank! Superb!

July 15, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Paula! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Excellent service

Have used Clove a couple of times now, excellent service, kept up to date at each stage and pay quickly.

July 15, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, JJ! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Incredibly easy to do. Pack was sent to me within 2 days and I received payment the following day. Updates received via email every step of the way.
Highly recommended.

July 15, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Thanks for taking the time to leave us a review, Karen! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

The process was remarkably easy

The process was remarkably easy, honest and prompt. Thanks a lot.

July 15, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Ifeanyi! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Highly Recommended!

This is the first time that I have used Clove Recycling so naturally I was little dubious at first but I needn't have worried prompt service and excellent communication, the whole process took 24hrs they paid me on time.

Overall, very pleased with service and would be happy to recommend to others!!

July 14, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, Mizan! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Five stars!!!!

This is the first time that I have used Clove Recycling and, if I'm honest, I was a little skeptical at first as Clove were offering me way more than other companies offering the same (buy your device) service.

I needn't have worried as Clove were good to their word. I got the amount they said that they would pay me and the whole process took less than 48 hours.

Overall, an excellent service that I would by happy to recommend to others. Five stars!!!!

July 6, 2022
Unprompted review
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Reply from Clove Recycling

Thanks for taking the time to leave us a review, John! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

Excellent service

June 24, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Thanks for taking the time to leave us a review, Fran! We're pleased to hear that you were happy with our service.

Rated 5 out of 5 stars

The place to recycle

Brilliant service genuinely pay same day unlike other companies I’ve used before, kept up to date via emails throughout the process, would definitely recommend and will be using again

June 24, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Thanks for taking the time to leave us a review, Andrew! We're pleased to hear that you were happy with our service.

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