ClubOcean Reviews 

Ordered a shark tracking bracelet. It's beautiful. First I got a whale tracking QR code by mistake but I've contacted customer service and they kindly added a shark to my email as well. That's really kind of you guys thank you so much. Love both my whale and shark as well. Minky and Aquilin ❤️

Although I had troubles logging in and seeing my adopted animal, I got help very quickly! The support was very nice and quick to respond which is greatly appreciated. Overall I’m happy with my experience.

Zoe was amazingly helpful with my issue
Thank you Zoe

I love everything that is the ocean. Knowing there's such a professional and caring organization amongst as well as so many others gives me pure joy. The bracelets are beautiful and show the attention of what it means to care for a world and worlds within. The staff are amazing as its volunteers. So well known as I've passed and received

I didn't recieve a comfirmation email and had to message the costumer help and I didn't get a notification about my order arriving either, but my bracelets arrived in perfect condition and the costumer support people were quick to respond and were very respectful and reassuring.

Amazing project, products and support! 😊

My daughter loves "her" shark and thanks to the information provided with the tracking, she has learned a lot about its life in the oceans.

When we lost the access to the tracking, we got the most excellent customer service to help us out. Thank you!

I bought two bracelets before last Christmas. A magazine was added to the order and clearly shown as free. The order confirmation displayed a discount of €19.99, stated that I had saved €19.99, and listed the magazine under the code “FREEMAG.”

Later, Club Ocean charged me €19.99 twice for a subscription that I had never knowingly agreed to. Despite several emails and requests for proof of a paid subscription, I did not receive a refund.

PayPal was also unable to help because the seller had set up a recurring payment agreement during the original purchase.

My advice: check your order confirmation and PayPal recurring payment agreements very carefully when ordering from Club Ocean.

I asked about how to track the seal and they replied swiftly and sent another link so I could see the seal tracker. My daughter loves her bracelet and is excited to see the updated of where her seal has been tracked.

Excellent Customer Service. Replied really fast & helped me out really easily. It's a great product - love tracking my Tiger Shark! Thanks

I bought three plushies and a bracelet for my sea animal loving 4 year old.
The plushies and bracelet are really beautiful quality and we love seeing where the animals are in the world, learning more about them and knowing that our money is going towards their preservation.
I had a small problem with one of the trackers but it was solved within 10minutes of emailing them.
Highly recommend!

A very quick reply and response/action to my request.
Really helpful and cooperative!

I ordered four plushies at Christmas 2025.
My nephew lost his QR code to track his polar bear in June 2026 and even though some time had passed, I was provided with a new QR code a day after sending an email.
Excellent Customer Service on top of the initial fast delivery of a great product and gift.

My partner paid for a bracelet about 3 years ago and I have misplaced it :( I’ve been trying for 6 months to track my turtle and just haven’t managed !! Within 24 hours the lovely Zoé was able to find my account and send me the tracking code/QR so that I can finally see Willy again!! Can’t thank the team enough!!

Amazing idea to support the wild life! Helping animals by buying a beautiful bracelet and receiving a bonus tracking of your 'adopted' animal. Customer service very helpful and friendly!

Great help from the team.

Got my QR codes for Christmas.
First I saw them fine, and then suddenly I could not log on to my account.
Got GREAT help from the Zoé at the Club Ocean Team and now everything is working.

The responses with them were fast and the package came safe. Very happy with the purchase!

Nice helpful People. Quick respons

am very pleased with the excellent communication and the opportunity to support the protection of marine animals. I had lost the link to my whale, and ClubOcean kindly sent it to me again. Thank you very much!

The speedy and effective dispatch of the products was brilliant, especially as the reason for the plush penguin was a commemoration for my son’s anniversary, he died at eight years old absolutely obsessed with penguins so this is absolutely the best way to remember him and remember it is better to celebrate the best memories than dwell on the lost.

When I saw the deal, there was a massive discussion in the house between myself, my fiancé and our ten year old over who got what bracelet to go along with it. I have always been fascinated and terrified of sharks, ever since I saw a basking shark in beautiful clear waters (quite uncommon in Scotland where I grew up sailing) so, naturally my ten year old picked an orca.

Communication has been excellent, quality is superb and I would highly recommend both the work this charity is doing and also the fact that the fun side of it (tracking, cool bracelets,etc) has really influenced my daughter to become more involved in the idea of protecting wildlife.

Both for adults and for children i would highly recommend, for both the conservation side and the fun side.