It's my first time I've ordered a fancy grinder online. Arrived promptly and I've received a couple of follow up emails regarding the shipping and the product itself. Overall I'm happy with Clumsy Goa... See more
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Review summary
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Ordered a Moccamaster and I’m really happy with it. There was an issue with the tracking for my order so I contacted Customer Service by email. I got a very helpful email back within about 10 minutes... See more
Great range of products, competitive pricing but above all great customer service! We bought a Sage barista machine from Clumsy Goat coffee just over a year ago, the machine has since incurred... See more
Company replied
Ordered 250 g of espresso beans and they were wonderful; at the beginning of the day it’s all about the taste and those one or two cups each day need to hit the spot. Have tried most brands on the su... See more
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Company details
Written by the company
We're a coffee and equipment supplier based in Lancashire with a passion for speciality coffee! We believe everyone involved in the creation of Clumsy Goat is of equal importance. That’s why we’re genuinely proud to say that all our beans are sourced ethically and sustainably. This helps us to support the industry, the farmers and of course… their goats! In addition to our beans we stock a wide range of domestic and commercial products, with next day delivery available on most of our range. We also offer purchase and lease options for commercial coffee machines, with consulting and training available too. If you have any queries, need help with an order or would like some product advise please don't hesitate to get in touch, we'll be happy to help :)
Contact info
Chesterfield House, Lloyd Street, OL12 8AA, Whitworth, United Kingdom
- 01706 452 922
- hello@clumsygoat.co.uk
- clumsygoat.co.uk
4.8
Excellent
323 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great range of products, competitive pricing but above all great customer service!
Great range of products, competitive pricing but above all great customer service!
We bought a Sage barista machine from Clumsy Goat coffee just over a year ago, the machine has since incurred a fault and Sage were elusive and avoidant over email regarding honouring the warranty.
We emailed Clumsy Goat to ask if they could help us reach Sage and they couldn’t do enough to help!
I highly recommend them. We will not be purchasing another Sage but we will definitely purchase our next barista machine from Clumsy Goat when we are due an upgrade- Thank you!
November 15, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Chess,
Thank you so much for your lovely feedback on our range, pricing and customer service!
We're so glad that we were able to assist with the issue with your Sage machine. Whenever you are ready to upgrade, we will be more than happy to help.
Have an amazing day!
The Clumsy Goat Team.
A+ Customer Service
Awesome customer service as i changed my mind about the grinder i had ordered & they allowed me to return & upgrade. When it arrives all the Eureka items are superbly packaged & the grinder feels so well made & solid. Definitely the go to place for every home Barista & it all feels like money well spent.
December 2, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi John,
We're so glad that we could assist with your exchange! We hope you are enjoying your new grinder and if there is anything else you need, please let us know.
Have a wonderful day!
The Clumsy Goat Team.
Easy ordering and shipping
Easy ordering and shipping. Delightful product.
November 25, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Caroline,
We're so glad that you found the ordering process easy! If you need anything else, please don't hesitate to get in touch.
Have a lovely day!
The Clumsy Goat Team.
Very easy to deal with
Very easy to deal with. It's a small company worthy of support. You deal with real people who are enthusiastic about what they do and want to help. The prices are very competetive and service is prompt.
November 18, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Good afternoon,
Thank you so much for your lovely review! We're so glad that you can sense our enthusiasm. We are always happy to help if you ever need anything else.
Have a fantastic day!
The Clumsy Goat Team.
Eureka grinder and Coffee Beans
Ordered a Eureka grinder and some coffee. Excellent fast delivery and response to my queries. Fantastic service!
November 24, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Mansukh,
Thank you for letting us know that your grinder arrived promptly! We hope you're enjoying your new grinder.
Please don't hesitate to get in touch if you need anything else.
Have a lovely day!
The Clumsy Goat Team.
Great coffee
Great coffee, delivery as described, used them repeatedly around 6 times now, never had an issue.
November 29, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Paul,
Thank you so much for being a loyal customer! It's great to hear that you've never had an issue.
If we can assist with anything in the future, please let us know.
We hope you have an amazing day!
The Clumsy Goat Team.
This is my second visit
This is my second visit, I bought only 1 bag at first, the coffee was excellent value. So now I have bought 3, of different flavour and aroma. Can not recommend these guys enough. Even thier deals on machines are very reasonable.
November 28, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Good afternoon,
Thank you so much for your review and return custom! We hope you are enjoying the coffee. If you need anything in the future, we will be happy to help.
We hope you have a fantastic day!
The Clumsy Goat Team.
Iberital Grinder spare part.
I was looking for a part for my old Iberital Grinder. I found Clumsy Goat coffee very helpful, friendly & efficient. Once identifying and confirming the part, it came within 2 days of ordering.
The whole process took less than 1 week.
November 7, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Steve,
We're so glad that we could assist with finding the parts that you needed and they arrived shortly after.
If we can assist with anything else, please let us know.
Have an amazing day!
The Clumsy Goat Team.
Coffee Grinder mix up
I made an order for a coffee grinder as a present, and paid for the next day delivery, unfortunately, Amazon shipping did not deliver it. I rang customer services and spoke to Rachael, who was extremely helpful and helped me order another to go direct to my son, refunding the cost of the postage and adding a pack of coffee as a gift. She also helped me with the return of the original order when it eventually arrived.
Thank you Rachael, you were very helpful!
November 21, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Pamela,
Thank you so much for your lovely feedback!
It's great to hear that Rachael was able to assist with getting the mix up resolved for you, but apologies that this happened in the first place. If you need anything else, we will be happy to help.
Have a wonderful day!
The Clumsy Goat Team.
I ordered a white Eureka Mignon…
I ordered a white Eureka Mignon Specialita listed as 'like new, not used', only £19 cheaper than new. It was delivered by Royal Mail to the wrong building and left outside. I reported this to the company and was asked if I knew where it had been left. I had to track it down myself using the approximate location, and the people who received it were kind enough to give it back - very stressful, and not something I’d recommend anyone go through.
When I finally got it, it was well packaged but clearly used, with crusty coffee residue inside and scratches on the metal top near the screws, as if it had been taken apart multiple times.
£30 off a £350 item and a bag of beans wasn’t a fair offer given the condition and the delivery issue, so I returned it for a full refund.
A disappointing experience overall, though the polite customer service and quick refund (3 days after send it back) are why this is 3 stars instead of 1.
November 7, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Juan,
I'm so sorry that you haven't had the best experience. delivery companies will sometimes try to deliver to a neighbour if the recipient isn't available, but I do apologise that you had some trouble trying to track down where this was.
I would like to apologise for the condition of the grinder, as I am aware that the grinders are tested at the factory, however it seems like this appeared to be more use than the standard testing.
Thank you for your comments regarding our service and quick refund, we're glad that we could reach a resolution for you in the end, but apologies again for the initial issues.
We hope you have a lovely day!
The Clumsy Goat Team.
Excellent customer service
Excellent customer service, great range of products, very competitive pricing
What’s not to like?
November 16, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Rob,
Thank you for your lovely review! It's great to hear that we delivered excellent customer service, a great range of products and very competitive pricing.
Please don't hesitate to get in touch if you need anything else.
Have an amazing day!
The Clumsy Goat Team.
The Peculator was as advertised and…
The Peculator was as advertised and good quality works great
November 3, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Barry,
We're so glad to hear that you are happy with your percolator! please let us know if we can assist with anything in the future.
Have a lovely day!
The Clumsy Goat Team.
If Carlsberg made Companies
I don’t know what to say. Extremely keenly priced equipment. With first class service. How on gods earth do they manage it? I’m guessing people come flocking back because of the above. I’m new to this and they’ve been brilliant. Can’t praise them enough, particularly the lovely Kate who helped me when I was making error after error.
November 12, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Iain,
Thank you so much for leaving such a lovely review! We're so glad that you were happy with our pricing and service. It's great to hear that the error was able to be resolved.
If you need anything else, we will be happy to assist.
Have a wonderful day!
The Clumsy Goat Team.
I bought the decaffeinated coffee and…
I bought the decaffeinated coffee and I’m really pleased with it. It has a really good coffee taste and I’m pleased to go caffeine free. I will definitely be ordering again.
November 4, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Lizzy,
We're so pleased to hear that you are enjoying the decaffeinated coffee and that you will be ordering from us again!
If we can assist with anything in the future, please let us know.
We hope you have an amazing day!
The Clumsy Goat Team.
Reply from Clumsy Goat Coffee
Hi Amanda,
Thank you so much for your lovely feedback about delivery and quality!
Please let us know if you need anything else.
Have a fantastic day!
The Clumsy Goat Team.
Excellent Customer Service
Excellent customer service and very competitive pricing.
October 28, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Good morning,
Thank you so much for your review about our service and pricing! We would be happy to assist should you need anything else.
We hope you have a lovely day!
The Clumsy Goat Team.
Good customer service and product.
Nice kit. Called to check if items fitted Expobar G10. Person who answered call knowledge and helpful. Items arrived quickly.
November 3, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Calum,
We're so glad that we were able to answer your phone call query! Thank you for taking the time to review your experience.
If you need anything else, please don't hesitate to get in touch.
Have a wonderful day!
The Clumsy Goat Team.
efficiency of Katie B.
The delivery was quick; there was an issue, which was not the fault of Clumsy goat; and the problem was solved, mainly thanks to the efficiency of Katie B. In every communication with Clumsy Goat, she was unfailingly helpful and friendly. A real pleasure to deal with. A really good customer focused person.
November 3, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi David,
Thank you so much for your lovely feedback! This has been passed on to Katie, who was happy to have resolved the issue for you.
If we can assist with anything in the future, please let us know.
We hope you have a lovely day!
The Clumsy Goat Team.
It's my first time I've ordered a fancy…
It's my first time I've ordered a fancy grinder online. Arrived promptly and I've received a couple of follow up emails regarding the shipping and the product itself. Overall I'm happy with Clumsy Goat, as they've also offered the product cheaper than competitors. I will be a returning customer when I upgrade my Sage espresso machine.
October 19, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Good morning,
Thank you so much for your lovely review! We're so glad to hear that you will be a returning customer and we hope you are enjoying your new grinder.
If we can assist with anything else, please let us know.
Have a fantastic day!
The Clumsy Goat Team.
Prompt delivery
The web site offers many options for coffee making, I have chosen a small percolator, it was delivered very promptly, and the product is very good. Thank you.
October 20, 2025
Unprompted review
Reply from Clumsy Goat Coffee
Hi Sig,
Thank you for taking the time to leave your review, we hope you are enjoying using your percolator!
if you need anything else, we will be happy to help.
Have an amazing day!
The Clumsy Goat Team.
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