CLUSE Reviews 

I was supported very well by the customer service !

Bought a bad for my parnter while she was away on holidays. Returned didn't open the bag and took it out approx 4 weeks later to find a defect of a large crease/bend in the bag.

She used it a 2nd time thinking it might fall out and straightening which didn't. Contacted customer care and basically got told because it was opened and inspected within 24hrs its not there problem and must be from use ! All of 2 uses.

Avoid they have no interest in dealing with poor quality items. Lost a customer now be warned

I have a collection of 6 Cluse watches, mostly gifts from my partner but I have also purchased them for myself. I love the round face but the quality of the straps are substandard, and if anything goes wrong, Cluse will not support you.

WARNING- DO NOT BUY CLUSE STRAPS OR WATCHES.

I contacted Cluse this week as the clasp on the mesh strap clasp was not working. Guadalupe from Cluse sent me video telling me how to close the watch.

I sent Cluse 3 emails advising I knew how to close the clasp strap, and infact the clasp on the strap was faulty.

Guadalupe from Cluse then told me it appears to be the result of regular wear or unintended use rather than a manufacturing defect.

I emailed Cluse to advise I did not wear said watch regularly, as I alternate my watches. I mostly wear my Fitbit TBH.

Guadalupe from Cluse said as stated in our terms and conditions, straps are not covered by our warranty policy. Unfortunately, this means we are unable to assist you without additional costs. If you’d like to replace the strap, you can easily order a new one through our website:
YOU WILL HAVE NO COME BACK AFTER YOU BUY A STRAP. DO NOT BUY CLUSE STRAPS OR WATCHES.

I emailed again advising the reason the clasp was not working was definitely not due to wear and tear.

Guadalupe from Cluse responded saying if it had been a manufacturing defect, it would have appeared within the first few weeks after purchase.
WHAT ABSOLUTE RUBBISH!

I emailed to advise the quality of Cluse watch straps are of subpower if this is the case. And again I wished to emphasise, the watch strap I am referring to, has not been worn regularly.

I am truly disappointed with the lack of support and non existent customer care.

I bought a 150€ watch, and when I hold it in my hand, it looks like a 2€ watch. The look is so cheap, the material is so cheap.
I regretted the decision immediately, I wish I had never made the order to this fake website.
It's a scam for a nice picture with cheap quality & high price.

My partner's favourite watch manufacturer.Always excellent quality, very stylish. Excellent service and supply.

The strap is short which means i cannot put any weight on

Great watch, wonderfull quality and rast deliveey.

Great packaging. Safe and secure delivery.

Good quality. And very good managment of shiping. Thanks! I have been Cluse custumer for many years.

My Cluse watch clasp broke when adjusting the strap size. The watch is rarely worn, just on some special occasions. On contacting customer services and sending photos of front and rear of watch, I was informed it was due to wear and not covered by warranty. Ridiculous as it's in 'as new' condition! Challenged the decision to no avail. Unable to even purchase a replacement for the faulty clasp...you have to buy a complete new strap. Don't think so. Stay clear of Cluse. Rubbish product and after service.

Scurrilous Company
I paid $27aud to return a watchband that was the wrong size. I wasn’t eligible for their free return as I was sending from Australia. I followed the instructions for those outside the free return zone and used the address Cluse provided for “outsiders”. An official from Cluse then sent me a msg to say that they didn’t pick up their mail from that address & that the parcel would just sit there. I have now wasted money on the purchase & the postage. A very disappointing result. I would advise others to beware of this company, unless, of course, you live locally. Perhaps you would receive better customer service. They obviously couldn’t care less about customers from overseas.
I wrote back to say that I had used their nominated address. NO REPLY! A week later from when I first posted the review and still no answer 17.03.2026.
Today (18.03.26), my parcel was returned from Cluse with no explanation and no contact whatsoever from customer service, despite contacting them a number of times.
It seems fairly obvious that, because they didn't like my review, they returned my parcel and therefore issued no refund.

After damaging my Cluse watch, a brand new replacement was sent for a very agreeable price . I am happy with my new watch and my friendly contact with the customer- service !

I promoted with 5 stars because the general experience is good. Also the tracking worked properly and I received my order after 4 working days.

Amazing
I loved them all

Excellent!

I purchased through their online website and, upon delivery, the package showed signs of tampering and the watches I had ordered were missing.
I contacted customer service, and Ms. Elena was extremely helpful and quick to respond, clearly explaining how I should proceed to report the issue. After submitting the required documentation, CLUSE offered me the option of either a refund or a replacement order.
I chose to have my order shipped again, and this time the package arrived complete.
Based on my experience, I consider the company and its customer service to be very reliable and helpful. I will definitely purchase again through their online website.

Elena was helpful and very responsive in dealing with my query regarding a repair. Thank you very much.

Delivery was 10 day. Due to festive period which is understandable. I got it has a gift for my brother. I checked it out and I really admire it. He also likes the watch. Well packaged. Im definitely buying mine soon.

Bought a watch for my husband for Christmas which was slightly too small so requested an extra link, they gave me a cost then said actually we don’t do spare links for that model. I returned watch with tracking and although DPD emailed them several times regarding a customs charge they ignored emails, I even contacted them and they said I’d have to deal with it but customs wouldn’t give me any information as they had emailed Cluse, the parcel is now being returned to me so I’m £100 out of pocket for a watch that’s too small and £12 postage charges, AVOID THIS COMPANY AT ALL COSTS, should have listened to all the negative reviews

Terrible experience with this company. They significantly mis-advertised a watch; picturing it on a tiny wrist so it looked a lot bigger than it was in reality. I asked to return and was told I must cover the cost and so it was posted it to the address provided (in Germany). Royal Mail tried to deliver it on the 18th December but for some reason the parcel wasn’t accepted. And since then it’s just been sat at their postal office as nobody from the company has either collected it or arranged the free re-delivery. I’ve emailed them to ask them to do this and am just told off for using Royal Mail. There’s no issue with Royal Mail, they’ve tried to deliver. The issue seems to be in cluse accepting the parcel. They went to great lengths to say that if it gets returned they won’t refund me so I’m guessing that’s what they’re trying to do. Once I’ve proved they haven’t accepted the delivery I will have to do a chargeback via my credit card to get an actual refund. Avoid this company at all costs - seems to be a scam

Update to say: I have emailed them multiple times with the tracking details and asked them to arrange for the parcel to be redelivered. I’ve been ignored at every turn. They won’t explain why they didn’t accept the parcel in the first place. It sat there for nearly two weeks but they wouldn’t receive it. It’s a deliberate avoidance of acceptance of the parcel so they don’t have to refund me. Now the parcel is being sent back to me and guess what, no refund. It’s a total scam. I’ve submitted all the evidence to my credit card company and also to trading standards They have deliberately avoiding refunding me. I would not touch this bent company with a barge pole.