Daniel Wellington Reviews 891

AWFUL customer service. No responses to any messages via various channels and email. My order is still not delivered and DW won’t respond. AVOID purchasing anything from them.

Terrible customer service, cannot reach by phone (there is no telephone number available on the website, while they are obligated to have a workable telephone number on their website in the EU), and being ignored after several emails.. chatbot is useless. Will never buy products from the Daniel Wellington website directly again.

The worst service ever from customer care....first time ever buying and will never again I'm still waiting for UPS to come collect my return ive contacted them numerous times telephonically even tried to email no response I honestly didn't want a refund just needed to get the right size on the bracelet I got i guess I'll have to give it away will never recommend buying from DW ever.

I am very disappointed with my experience with Daniel Wellington.

I returned my order and received confirmation that it was delivered and that my refund was being processed. I was told I would receive my money within 14 business days, but this time has long passed and I still have not received anything.

I have contacted customer service multiple times, but the communication is extremely confusing. I keep receiving different responses, and my case even seems to be mixed up with a different order that I never returned.

This is not a small amount of money, and the lack of clear communication and delays are unacceptable.

At this point, I cannot recommend this company due to poor customer service and refund handling.

product is great. support is a bit slow but given the product looks so good, still 5 star review

Watch strap (mesh) impossible to adjust. No way of contacting customer service. Trying to send the watch back - I paid £84.05 but they want to refund £79.05 WHY? Email response was from a bot - no help at all. Now have to raise a dispute with my credit card company to get a full refund. Very POOR customer service. I recommend looking elsewhere.

Excellent experience all round.
Ordered a replacement band for my husbands watch. Incredibly quick delivery - couldn’t believe it!

Unfortunately the product arrived damaged with some scratches in the leather. An email and some photos and within an hour or two (On a Sunday aswell) had a new band in the post and exceptional communication from Bettina. Wonderful luxury experience with the DW customer service team and looking forward to further purchases.

DW customer service is top notch, I returned a watch and the process was seamless, the CS team especially Pauline and Jineth were top on their delivery.

od mojego zwrotu minelo juz 2,5 miesiaca a srodkow nadal nie otrzymalam. po wystawieniu opini firma sie ze mną skontaktowala zeby ,,rozwiazac problem” i co? i nic, nadal nie otrzymalam zwrotu srodkow tylko mnie zbywaja smiesznymi wiadomosciami. szczerze odradzam zakupy w tej firmie abyscie nie stracili pieniedzy tak jak ja:/
It's been 2.5 months since my return, and I still haven't received my refund. After leaving a review, the company contacted me to "solve the problem," and nothing happened. I still haven't received my refund; they're just brushing me off with ridiculous messages. I strongly advise against shopping with this company so you don't lose your money like I did.

I absolutely love everything I own from this brand! I have two watches, two bracelets, and a ring — and each piece has beautiful design and consistently great quality. The sizes are always exactly as expected, which I really appreciate.

Everything feels stylish, well-made, and timeless. I finally found pieces that I wear every single day. Customer support is amazing — they always reply quickly and are very helpful. Delivery has always been smooth and hassle-free.

I even placed another order today — I just couldn’t resist 🤍

I ordered a product at the end of December 2025. I couldn’t pick up the product from the access point because the delivery company never sent me a pick-up code.

After many efforts to communicate and resolve the issue, I haven’t received any feedback yet.

I would definitely not buy again any product from Daniel Wellington. They have not delivered the product to me and they have not refunded either.

I returned 3 products together 2 watches and a strap same day same time but only got mail for refund initiation of a watch and a strap and till now I didn't got my refund initiated for the watch infact the day I received the product that day only I placed the return request because I didn't liked the product and kept other products the I liked.
But now I am facing soo much issue because call is not landing to the customer support and after a long hold getting disconnected, there's no reply on Instagram and mail also.
Refund my money now with further delay.

This product was advertised as a silver ring, but after minimal wear it left clear green marks on my finger — something that should not happen with proper silver jewelry. I provided photo evidence, yet customer support ignored the issue and only repeated their return policy without addressing the material quality concern. Extremely disappointing product and even worse customer service. I would not recommend buying from this seller.

This is the second time I’ve had issues with Daniel Wellington.
I bought a watch strap that I did not realise was the wrong size for my partner’s watch. I’m within the 30 days to get a refund, I have requested the return but when I click on the link, it goes to an error page every time. I emailed them about this and haven’t heard from them in over a week.
I’ve also DM’d them on Instagram as they commented and requested I do so and they have ignored that too.
After the experience my partner had with this company and now this, I shall never buy from them again and will tell friends and family to avoid too. I’m not sure how such a well known brand could be such a scam?!

Wrong item delivered. I was told the correct item would only be sent after the return is received and assessed, which takes a significant amount of time.

This was a gift, so I requested either a faster replacement or a refund.
They respond immediately to all other enquiries, but every refund-related request is deliberately ignored.

It is a clear pattern of selective response. Unethical, unprofessional, and unacceptable customer service.
I would strongly advise others not to purchase from this company.

Extremely disappointed with their service. I've always had Daniel Wellington watches and loved them. Now I don't trust the company at all. I received a ring as a Christmas present, within 2 weeks the green stone fell out - probably poor quality now that I've seen their lack of care for providing any help.
I used the form on the website to explain what happened in hopes of resolving this with a new ring or a refund. Got one response from "Jerika" which seemed almost automated as she just asked me for a bunch of info I already provided rather than acknowledging the issue. However, I provided her with the info requested, no response. Few days later I put in another form for the same issue, no response. Few more days, I emailed both Daniel Wellington emails shown online explaining this, no response. Its now been 2 weeks since first contact so I can see they have no interest in keeping long term clients happy. Save yourself this hassle and buy elsewhere.

Ordered two beautiful rings to wear together-one white gold and the other rose gold. Unfortunately there was a slight sizing discrepancy so had to return them. John sorted it all out and the refund has been instituted. Thank you

Excellent service provided by Jazz. The agent was not only extremely polite and responsive, but also highly resourceful. I am very satisfied with the solution offered and can now fully enjoy my new watch.

I was honestly shocked when I read some of the negative reviews here.

I personally own four Daniel Wellington watches, and I truly love this brand. Every watch I have is elegant, timeless, and easy to wear both daily and for special occasions.

For me, Daniel Wellington represents affordable elegance — clean design, minimalistic style, and great value for the price. If I had unlimited money, of course I would look at luxury brands like Cartier — but in terms of style and simplicity, Daniel Wellington gives me that same elegant feeling without being over the top.

My experiences with the watches and the customer service have been very positive, and I will definitely continue buying from this brand.

Sometimes people forget that not everything has to be expensive to be beautiful. I highly recommend Daniel Wellington.

Poor products for a watch company
I've bought two watches, both great designs. But the watch bands are way too small for Australian sized normal bodies. Have requested to purchase longer straps/additional links, Daniel Wellington do not make them - even for current stock. This is a watch company, and not having additional links in the boxes is absurd. They insisted extra links are in the boxes, I bought 2 from 2 different retailers, no links in the boxes. That is not coincidental. Would have been happy to pay for a replacement watch band, not possible. Buyer be ware. Great design but good luck getting it to fit. DW need to make products that can actually be worn by Australians.