Poor products for a watch company I've bought two watches, both great designs. But the watch bands are way too small for Australian sized normal bodies. Have requested to purchase longer straps/add... See more
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Review summary
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I have never experienced this worst customer service honestly. They constantly ignore you. I have been sending emails, trying to follow up every second day in regards to my missing item for about 12 d... See more
Company replied
I bought during the Black Friday sale and received the wrong order. Customer service was extremely slow, being ignored several times. Because it was a gift, I specifically asked if my original item... See more
Company replied
Ordered two beautiful rings to wear together-one white gold and the other rose gold. Unfortunately there was a slight sizing discrepancy so had to return them. John sorted it all out and the refund ha... See more
Company replied
Company details
Written by the company
Daniel Wellington represents detail oriented design at its finest. Our iconic timepieces and accessories are worn on all occasions by men and women all over the world. We believe in keeping it simple, using clean lines, and letting the product speak for itself. That is why all of our products are characterized by simplicity and minimalism. This subtle set of qualities is what makes a Daniel Wellington a true classic to love for years to come.
Contact info
2.5
Poor
920 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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I have never experienced this worst…
I have never experienced this worst customer service honestly. They constantly ignore you. I have been sending emails, trying to follow up every second day in regards to my missing item for about 12 days now. They literally ignore you. The only thing they say is someone will contact me in 24 to 48 hours and yet noone contacts. Worst customer service ever. My issue has not been addressed let alone gettimg resolved. Never buying ever again from DW honestly. You need to do better DW.
November 23, 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Sonal. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Great customer service
Good quality, tasteful and stylish brand.... This is second time that I buy men watch from Daniel Wellington, and I am so happy with them.allso they have great customer service with kindly and helpful staff...♥️✨
December 3, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Nicolas!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
TERRIBLE Customer Service Experience
The customer service has been extremely disappointing. Posted policies are not being followed, my questions keep getting ignored when their team doesn’t seem to know the answers, and at this point it feels like they simply ignoring a paying customer altogether.
It’s unacceptable to tell customers to reach out for changes when your team can’t actually make those changes. It’s unacceptable to state 1–2 day processing and then provide no explanation when that isn’t being met. And it’s unacceptable to leave customers without clear communication or accountability.
I expected basic professionalism and transparency from a brand, but this experience has been the opposite.
Also... still no update on my order so I can try and contact the shipping company to redirect my order.
November 23, 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Carly. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Yoh I am glad I experienced best…
Yoh I am glad I experienced best customer service, it was my 1st time ordering, and I sued wrong email, but they managed to sort out my probe. keep it up guys, efficiency
November 24, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Anonymous!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I would like to commend Justine for her swift responses and professionalism. She has been very helpful and resourceful with handling my exchange team. Thank you DW for such staff members.
I wanted to make an exchange. I have had a swift process and thank you!
November 24, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Ibanathi!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I bought 2 rings online
I bought 2 rings online, the sizing was too large so I contacted support to exchange the rings for a smaller size. Pauline was wonderful, very efficient and kept me updated. Even though the exchanges size was still too big she was still helpful with organising a refund. Overall, I’m very happy with the customer service that was provided.
November 19, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Isabe!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
My coupon code was not working and when…
My coupon code was not working and when I contacted the team they immediately sorted it out and gave me a new code. I’m so happy with their quick response.
November 18, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, TInu!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Excellent Customer Service
Excellent Customer Service
I had a pleasant experience with Daniel Wellington’s customer service.
I ordered the wrong size, and reached out for help. Regine from Customer Service was very quick to respond and handled my request with great care until I got my refund.
November 17, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Customer!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Bad review of Daniel Wellington Watch quality
Review of Daniel Wellington Watch
I bought this Daniel Wellington watch a few years ago — it looks stylish at first, but unfortunately, the quality is really disappointing. The watch has broken three times already.
The company replaced it twice under warranty (the last time in August 2025), and now, just a few months later, it has broken again.
I took it to a watchmaker, who told me that it has one of the cheapest and least durable mechanisms inside, so it’s no surprise it doesn’t last long.
The warranty is almost over, and it seems the watch will soon be useless again.
So think twice before buying. It may look nice, but the quality just doesn’t match the price.
October 31, 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Monika. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
I had a wonderful experience with…
I had a wonderful experience with Daniel Wellington’s customer service.
I accidentally ordered the wrong product, and when I reached out for help, Jazz from the support team responded very quickly and was extremely kind and professional.
They handled my request with great care, kept me informed at every step, and successfully canceled my order with a full refund in just a short time.
I truly appreciate the clear communication and friendly service — it made me feel confident and valued as a customer.
Thank you, Jazz and the Daniel Wellington team, for your excellent support!
October 20, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Lakkhana!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Out of pocket, no item
Unfortunately have never experienced such bad customer service until my most recent order. I have many watches from Daniel Wellington but my latest experience has left me out of pocket and no product and very little support from customer service. They don’t have a phone line to talk to someone but assured me they would be able to assist quickly via email. My parcel arrived at the collection point nearly two weeks ago and after many hours on the phone to the delivery company they said it was down to the sender to sort out. Well I have now been out of pocket for 3 weeks and they are telling me I have to wait another 5-10 business days to even get a refund. Many other companies at least appear helpful and send out a replacement item whilst they recover the “lost” product. This was supposed to be a gift for my wife that was due to arrive well before her birthday but I am just utterly shocked at the lack of support from this company. I do not normally post such reviews but left very upset and lost with no action left to take.
October 6, 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Ashley. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Order query quick reply
I had seen a bracelet I liked on DW site but it didn’t give the size. I got an email asking what I needed and they quickly came back with all the info I needed. I have several DW watches too …..love them all
October 17, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Barbie!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I ordered watches as a present on…
I ordered watches as a present on October 6th, being sure there was enough time, especially since the website stated that the parcel would be delivered within 3–5 working days.
Today is October 17th, and now the agent i’m contacting to says: “Unfortunately, this process may take a few weeks to complete depending on the speed of your customs office.”
This is very misleading and frustrating. There is no clear information about when I will receive my order or what is actually happening with the shipment.
I would appreciate an explanation and an update on the current status of my parcel.
October 17, 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Ксения. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Amazing customer service!!
October 16, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Nikoleta!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
I've always had a great experience with…
I've always had a great experience with them.
October 1, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Arooba!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Horrible chat function
Horrible chat function, doesn't connect me to an agent. Says 'I will no longer contact the agents. Is there anything else I can help you with?'
I'm having problems with my products which needs to fit perfectly together, but support is not available.
October 10, 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Daan. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
I emailed them to enquire about a watch…
I emailed them to enquire about a watch they were selling and they kept me informed and communicated well throughout the entire process to help
October 6, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Richard!
Your opinion is very important and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Cheap and pathetic…
Used the cheapest courier provider which has meant delayed delivery and I am not able to receive it for another 3 weeks. Give pathetic generic customer service responses to queries to avoid responsibility. Don't waste time or energy on this garbage brand.
September 17, 2025
Unprompted review
Reply from Daniel Wellington
We sincerely apologize for your experience, Josh. Could you kindly email us with your inquiry? Please provide as much detail as possible using our contact form: https://danielwellington.zendesk.com/hc/requests/new. We will respond promptly with all the necessary details sent to your email address.
Thank you!
Excellent customer service
Excellent customer service. Great contact with the customer. Problem solved with no drama or unnecessary questions. Straight to the point. Great quality watch and great straps that i purchased separately. Will definitely buy again. Thank you to Jerika especially who was looking after me.
September 11, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Monika!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
Excellent!
Exquisite products and excellent service and customer service.
September 11, 2025
Unprompted review
Reply from Daniel Wellington
Thank you for leaving wonderful feedback, Susan!
Your opinion is very important, and we strive to make our customers leave with a feeling that they have received professional help from our customer service. We are also glad that you are satisfied with our products and assistance from our customer service.
If there is anything else we can assist you with, please do not hesitate to contact us again. 😊
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