Backcare & Acupuncture Clinic Reviews 209

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I would really recommend treatment, they have worked wonders on my neck pain and stiffness, all the staff are friendly and helpful, more than happy to accommodate appointment changes if required. I tr... See more

Rated 5 out of 5 stars

I have just finished an intensive course of physiotherapy and acupuncture with Rasti lasting 8 weeks with two sessions per week. I have been in severe pain for many years with osteoarthritis and dege... See more

Rated 5 out of 5 stars

I’ve had such a positive experience with the clinic. Dr Rastivlas has been great. The woke experience is professional & considerate. I went with low back & hip pain and the right treatment and exerci... See more

Rated 5 out of 5 stars

I have been attending this clinic since August and everyone is so courteous, professional and of course skilled in their profession. I have been receiving treatment on my back and knee from Ambereen w... See more

Company replied

Company details

  1. Physical Therapy Clinic
  2. Acupuncture Clinic
  3. Osteopath
  4. Pain Control Clinic
  5. Sports Massage Therapist
  6. Sports Medicine Clinic

Information provided by various external sources

The online website of The Back and Care Clinic - Osteopathy and Acupuncture.


Contact info

  • Kings Road 15, B73 5AB, Sutton Coldfield, United Kingdom

  • clusker.co.uk

4.9

Excellent

TrustScore 5 out of 5

209 reviews

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Rated 5 out of 5 stars

I would recommend Clusker backcare & Acupuncture clinic

I am about to come to the end of my treatment and the difference it has made to my pain levels and mobility is amazing. The staff are extremely friendly and helpful, I would not hesitate to go back in the future should I have any problems.

November 6, 2020
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Adrian, Thank you for your review. Delighted to hear that your treatment has made such a massive difference. And now, the job is to keep you well going forward. All the best, Daniela

Rated 5 out of 5 stars

Paul & his team are excellent at what…

Paul & his team are excellent at what they do. Paul was able to identify exactly what the cause of my back and leg pain was. Right from my initial assessment throughout my course of treatment, I have been treated with dignity, respect and have received the highest quality of a care.

The clinic is spotlessly clean with every measure taken to maintain exceptional hygiene.

I honestly had no idea how much the treatment would change my life. My pain is practically gone after years of me thinking it was normal to experience the symptoms I had been.

I could wholeheartedly recommend BAC to anybody who is struggling along with backache and think that it normal.

I cannot thank Paul enough for his excellent level of care always coupled with his super enthusiastic approach to make a difference to my health.

November 6, 2020
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Peter, thank you so much for your review. It has always been a pleasure to welcome you into our clinic. Your results are the product of always turning up for your treatment, acting upon our advice and doing your homework. We look forward to continue to work with you going forward.

Rated 5 out of 5 stars

Would recommend 100%

I have just finished 12 weeks of treatment and would recommend Daniela, she is professional, helpful and sincere about your progress, health and well being. This was my 1st time using a private practice and i was initially apprehensive, my advice would be to do your home work and perseverance is key, it takes time to make progress. Daniela answered all my questions and made me feel comfortable at all times while having treatment, which was important to me, considering treatment is quite hands on at times. I have learnt about my body and how it functions and should function, being educated on what I need to do, to keep my back and shoulder well, I have reduced my back and shoulder pain considerably and have better posture. It was worth my time and money and now my treatment is finished I will be going back once each month to continue to maintain my progress and well being. The guidance I received during the 12 weeks whilst having treatment, i will be able to continue to use now and in the future. A special thank you to Daniela

November 3, 2020
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Karine, Thank you for taking the time to write us a review and thank you for your kind and sincere words. Over the three months we worked together you have showed wiliness to do your homework, know more and have better posture which not only made the difference to your recovery but also will keep you well in the long term - this is what I have always wanted: to teach you something that you can use for the rest of your life. I look forward to welcoming you back in the clinic for our wellbeing sessions. All the best, Daniela

Rated 5 out of 5 stars

Life is far more comfortable now

I’ve been seeing Paul for 8 weeks of treatment and can honestly say that I feel far better now than I did when I first met Paul . He is very knowledgable and has taught me different ways of approaching everyday activities that help along with the treatment to make life more comfortable. The whole team are very professional and friendly they make you feel at ease and I trust Paul’s judgement. I wouldn’t go anywhere else now.

November 2, 2020
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Penny, thank you so much for your review. 'It takes two to tango' and we have worked well as a team. You always do your homework and that way progress is fast! We all look forward to continuing to guide you on your journey to health, Paul.

Rated 5 out of 5 stars

Paul and Daniel are very helpful

Paul and Daniel are very helpful, they make you feel welcome as part of their family.

Three months ago i remember walk into the clinic not even bend my back however after initial consultation i was in the care of Daniel she is very professional and know exactly what she was doing, the treatment was spot on and value for money.

I strongly recommend this clinic great people, great environment.

October 27, 2020
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Robert, Thank you so much for your kind words. It's been such a pleasure to work with you over the last three months. It's exiting and inspiring to see treatment plus homework translate into big changes. We look forward to continue working with you going forward. Best wishes, Daniela

Rated 5 out of 5 stars

Prepare for a sore surprise!

While I was on the massage table, I didn't think much of the treatment. I thought they could've dug in deeper as that would've helped give me some much needed relief. Oh well, I didn't think much of it and left after I was done.
It was until the next day where I was proven wrong! I was very sore but in a good way. My muscles were a lot more loose and free and I felt better than I had in a long time!
I definitely do recommend coming here and getting a massage. I'm sure you'll be as surprised as I was!

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Professional, knowledgeable and friendly service

Have been a regular at Paul’s practice over a number of years and quite honestly wouldn’t go anywhere else. Paul’s knowledge and advice is second to none. I have had many injuries and ongoing pains from playing rugby and with a combination of massage and acupuncture they have always been rectified. Paul does not believe in keeping you any longer than necessary for treatment which is a reassuring touch when others I have attended have clearly over egged the treatment plan. Keep up the good work Paul and no doubt see you again soon!

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and so professional

Had a good time with the team. They do excellent job and very friendly team i must say. My 30mins session was very useful i can say its good value for money. I will visit again and recommend

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic clinic

Paul and the team are all fantastic, they all make you feel welcome and as part of a family.

After seeing Roisin for initial sports therapy, Paul and Daniela have fixed my posture out and now I have no back pain at all!

THANK YOU!!!!!

February 9, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I first went to Paul a while ago with what I call computer neck, which was sorted with a course of acupuncture, the pain has never returned. I have since sustained a very painful & debilitating elbow injury & a visit to Paul has, again, been sorted with a course of acupuncture. I took advantage of the free posture assessment, as I slouch & have pain in my hip when walking. After a course of treatment & sticking to the advice given by Daniela, I am walking tall & sitting more comfortably. I attend the clinic once a month to iron out any niggles & keep myself pain free. I cannot praise Paul & his team highly enough. The level of care & service received is exceptional, you are made to feel welcome & at ease from the moment you are greeted by Emma at reception. I wouldn't hesitate to recommend this clinic to anyone who is looking for drug free pain relief....oh by the way,they listen.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Most of all I value Paul's experience…

Most of all I value Paul's experience and expertise albeit his sense of humour also comes high on my list. I have had rheumatoid arthritis for 46 years and when I experienced extreme pain in my neck, the physiotherapist suggested that I consider acupuncture. Not only has the pain diminished considerably since the treatment started, I am now also able to move my head from side to side with relative ease. I have no reservations about recommending this clinic to anyone who is considering having a course of treatment here.

January 25, 2020
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Angela, thank you so much for your valued review. It's been such a pleasure to offer some assistance with your symptoms of pain and stiffness typical of rheumatoid arthritis. After nearly 40 years in practice acupuncture still has the power to amaze and delight me when we see such clear improvements in symptoms which are well established and are often only treatable with powerful drugs. I hope that your review will offer hope to others who are experiencing similar symptoms and don't know what to do next.

Rated 5 out of 5 stars

Highly Recommended

As a patient of Paul Clusker for over 15 years, I am full of praise for Paul's professionalism, Skill and care for my well being. Not only is Paul extremely friendly, knowledgeable, Intuitive and sensitive, importantly his techniques often produce immediate results and improvements. Paul has offered considerable advice over the years, along with some 'homework' resulting in me just having to return for some occasional MOT's throughout the year to iron out any minor niggles relating to my lower back pains.
He is an excellent practitioner, heading up a really helpful, accommodating and friendly team.

January 20, 2020
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi David, thank you for your kind review. And thank you for making the point that it's very much a team effort these days. We look forward to being able to take good care of you in the coming years. Best wishes, Paul and team.

Rated 5 out of 5 stars

My journey to health

I came to see Paul when the pain below my right knee had become so intense that when I stood up I was struggling to walk. I had been treated by Paul previously and had faith that he would be able diagnose and treat the problem. Due to poor posture sat at my laptop over several months my back muscles had stretched leading to misalignment of ligaments and joints all the tension was placed at the top of my calf . Paul and Daniella put a treatment plan together.
After several sessions of acupuncture, osteopathy, being made to stand tall and exercises the misalignment was corrected and the pain reduced. My core strength developed as Daniella gradually introduced exercises each week which were manageable and sustainable. I never felt pressurised to do the exercises but motivated to regularly exercise between sessions as I steadily experienced a reduction in pain and an increase in my mobility and agility.
Additionally I had been unable to play tennis and Daniella would not let me play until my core strength had reached an acceptable standard. I was also given exercises specifically designed to improve my coordination.
I am now on the maintenance programme alternating fortnightly between a massage session lasting an hour and a session of osteopathy. This flags up any problems which can be dealt with promptly.
Daniella's enthusiasm and encouragement has been inspiring and motivating and I am grateful to Paul and Roschin who have been involved in my care. Additionally my tennis game is the strongest it has ever been. Thank you to all of you that have worked together to get me back on track.

December 19, 2019
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Frances, Thank you so much for your kind review. Thank you also for explaining to people who may be thinking about starting out on a course of treatment that it's always a joint effort, that we work with you to teach, lead and encourage our you to take small achievable and sustainable steps alongside your treatment so that every day is a 'training day' and everyday activities can contribute to getting well and staying well. Looking forward to greeting you in 2020, Paul and Daniela.

Rated 5 out of 5 stars

If you’re in pain and tired of paying…

If you’re in pain and tired of paying out for terrible massages; try Shane. He is totally competent and enthusiastic about what he does. I have complete trust and after just a few visits and a little “homework” I’m feeling lots better. I always come away feeling revived and upright! I recommended a friend after the very first session because I felt this was a fantastic medical massage treatment.
Each time I have visited, progress has been made. Thanks 😊

December 18, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely professional people

My husband and myself have been seeing Paul for many years.he is a miracle worker,always sorts us out. Also I have been seeing Daniela,she is a lovely lady and very professional.we wouldn’t go anywhere else..
Both very professional workers but extremely friendly..

December 17, 2019
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Thank you so much for your vote of confidence! It's a great feeling to be trusted to treat partners and whole families. We look forward to welcoming you both back in 2020. Paul.

Rated 5 out of 5 stars

What can I say it was a miracle

What can I say it was a miracle. I’m a single mother and I was having serve back pain and I couldn’t walk properly and I needed to get back on my feet ASAP as having to deal with the kids.I went on the Monday after having massage from Shane I was obviously a bit sore but by the Wednesday I was mobile again thank you so much Shane you are highly recommended and have recommended you to a least 10 ppl already... see you in the new year

December 16, 2019
Unprompted review
Rated 5 out of 5 stars

True Caring Professionals

I have been seeing Paul and his team on and off for around ten years. My first appointments were weekly to start off with and gradually decreased with the pain and discomfort subsiding considerably. I now visit on occasions when I have a flare up and within a few appointments I'm feeling well again.

Paul is a lovely, kind gentleman and goes more than out of his way to understand where the problem is and the best treatment to help. He takes his time and is an expert in his field. I had visited many different people before seeing Paul and none helped relieve the pain and symptoms that Paul managed to do in his professional but caring way.

I can't recommend Paul and his team highly enough. True professionals who really care about you.

Jane Coppage

December 16, 2019
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Jane, thank you so much for your lovely review. It's been a pleasure to have worked with you (and other members of your family) over the years as we've explored posture, work and stress management alongside the more traditional 'hands on' approach to treating pain. We always have to be careful and competent but as a team we must always be kind as this is often what lingers well after the pain has resolved. Take care and look forward to seeing you in 2020, Paul.

Rated 5 out of 5 stars

Started using paul and now his team…

Started using paul and now his team some 3 years ago I have some disc issues and was advised an operation to release the sciatic nerve from the disc was the best solution but it had a high chance 20% of permanent damage and not being able to walk or regular treatments . At thought at 49 I thought playing football was over .
I decided operation was a no no and went online to find treatment . I was drawn to paul on several criteria
1) looked professional
2) also did Accipuncture
3) looked local and friendly

Paul put me at ease on initial visit I gave him my MRI scans where paul gave me the news he could help and I should be able to see play footie again !!

Every step of the way paul explained the treatment and excises to do in between ,
( unfortunately I didn’t always do these )
But was playing football again within 6/7 weeks ..... since I have had flare ups and other injuries calf hamstring quad etc etc paul and the team have sorted me out sometimes with very little notice .

I would and have recommended paul and team many times and wouldn’t hesitate to in the future .

Many thanks Brendan

December 16, 2019
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Brendan, Thank you for a great review!

Reviews are a great help to folks who are thinking of coming in for some treatment but want to know a bit more about us and our approach before picking up the phone. Thank you for pointed out that we will always add in specific exercises where appropriate alongside the 'hands on' treatment and the importance of explaining at every step what we're doing and why. Looking forward to seeing you in 2020. Paul.

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