Clydebuilt Windows & Doors Reviews 

I used this company to purchase a new front door and patio door. When the doors were fitted some of the material inside the patio door windows had been cut short in 4 areas leaving unsightly gaps. The installer also left a very large hole in my wall where a chunk of render was displaced. Finally the front door came without the number we ordered. In the 10 weeks since this installation, I have contacted Clydebuilt by phone and email several times(with photos of damage attached) and this still hasn't been resolved. Damp is now getting into the house through the wall where the render is missing which I also informed them about. Each time I contacted them there were always excuses like "we can't get hold of the installation team now but will get back to you" and never did. I felt like they don't really care as they have been paid for the doors. I would recommend anyone looking for new doors and windows to avoid this company at all costs as the customer service and workmanship is absolutely terrible.

Was worried about negative reviews but cannot fault work that has been carried out

Great company, did all they promised,
Agreement signed 27th Nov , windows installed on 11th Dec .Great workmen , very tidy and professional, courteous, and it was nice to have workmen who did not swear .worked from the minute they arrived and did not stop till windows were in .i can’t recommend them enough.they took me round all the window to see I was happy before they signed off .
Would highly recommend this company
Can’t say enough about them .
Thursday evening,just popped back on to say I had to turn down our heating,as it was too hot ,what a difference already

Absolutely Appalling – Avoid This Company at All Costs

Clydebuilt is by far the worst company I have ever dealt with. A clear warranty issue has been ignored for over a year, despite multiple emails, calls, an inspection, and even a formal final notice. They simply do not respond, do not follow up, and do not honour their own warranty.

Their customer service is non-existent, and their aftercare is shocking. I have now escalated the case to Consumer Advice Scotland and Trading Standards, and a Small Claims Court action will be the next step because the company refuses to take responsibility.

If you value your time, money, or sanity, do not go anywhere near this company.

Stephen made me feel so at ease, was extremely friendly and very thorough in explaining the whole process. My new windows have made an incredible difference in time for winter and the quality and fit is excellent. Everything was very professional and straightforward from start to finish. Cannot thank him enough!

STAY CLEAR .. Worst company iv ever dealt with. Very efficient at taking your money but any afterwork to be done due to shoddy workmanship then this company turns into the invisible man. So called managers will try and Fob you off with lies as does the staff taking your calls. Nothing good to say about this company and regret ever letting them near the house.

Took 4 months of phone calls, emails and visits to their base in Cambuslang before they finally finished my widows. This company is not interested in you once they have your money. They make appointments with you for workmen to come out but never turn up. Walls were left crumbled, plaster knocked off, facings were not fitted and one widows was cracked on insertion. Finally got some action from them after threatening them with a lawyer. Do not touch this company with a bargepole.

Windows were installed in May. Untidy work with mess left behind. One window pane had to be replaced which took no less than 5 months! Ive been waiting since May for white PVC hinge covers to be posted... despite numerous phonecalls they still have not arrived! Dreadful!
My advice is steer clear - the service is awful.

From start to finish, Stephen was absolutely amazing. The whole process was smooth, professional and completely hassle-free. He explained everything clearly, kept us updated throughout, and made the whole experience so easy.

The quality of the work is outstanding — we’re genuinely delighted with our new windows and both doors. The finish is brilliant, everything looks fantastic, and the difference it has made to the house is incredible.

I wouldn’t hesitate to recommend Stephen. Excellent service, excellent workmanship, and an all-round excellent experience. We absolutely love the results!

The fitters were on time, friendly very efficient,done a great job.am was happy with their workmanship.would recommend them.

Carry out your own due diligence!

Placed an order Aug 25, decided the next day to cancel the order. It has taken until Nov 25 to get my money back.

Initially my emails and calls I sent to cancel the order received automated emails and answer machine responses telling me their systems are down.

Even after following the correct cancellation procedures, and waiting the 21 days as per their terms and conditions, I received no money back. Then the emails, calls and text messages began. Ultimately they will blame you and lie to you in the hope you go away. At the same time they will apologise to you and tell you it is in the hands of their financial team.

No amount of emails I sent or calls I made had any effect on them reimbursing my money.

Contacted my bank and Trading Standards in order to get my money back. It was the bank that final resolved the issue.

Below is the list of reasons they gave as to why my money wasn’t refunded.

Issues with my bank.
Issues with their bank.
A high degree of sickness.
Staff on annual leave.
In the hands of their financial team.

Worst company I have ever dealt with. They want your cash and then are not interested in any problems with your poorly fitted windows. I’ve been calling and emailing for 5 weeks and keep getting promised that somebody will call back. Needless to say it never happens. Avoid this company at all costs.

Absolutely disgraceful company!
Salesman pushy and demanding to sign the contract on the day, installation disaster on its own, door not properly fixed, causing damage and fault, nine months "battle" with the company to get it sorted, took two months to get engineer out to inspect, then another three months to get answer, warranty accepted and suggested new door , yet another four months matter nothing it has been done but lies, wasted two days on my annual leave as we had set dates for replacement, no calls, no email, no communication, after me chasing what's happening I was told that there delay in delivery yet it was confirmed a month prior the replacement that everything is there and ready to go

After nine months I still have faulty, drafty door , two days on annual leave wasted. 100s yes100s calls and numerous emails sent with no response and no solution
Citizen advice bureau contacted and all set to proceed in small claims court
Absolutely disgusting company!

I paid thousands of pounds with this company getting new windows and outside doors throughout my full house which has been a nightmare since installation. Firstly, I’ve had to get them out for my back double doors as they needed readjusting and the handle snapped off my other single back door. The mechanism on the windows that clicks them into different openings snapped on 2 windows so far which I’ve been waiting over 1 year to get replaced. One of my bathroom windows is now not opening due to the mechanism inside that sound like it’s broken. These are just cheap nasty mechanisms at expensive prices and the customer service is absolutely awful. I e been told for the last year on several occasions I would get a call back to arrange an engineer visit which never took place. I’ve finally had an engineer out months ago who told me the part would be ordered and ready within a week. I’m now STILL waiting for this to be fixed and have since been cancelled twice on the same day with no contact from this company as I had to once again call them. Please steer clear if you have any sense. I’m now getting an extension and will certainly NOT be using this company again!!!

I recommend Clydebuilt 100% from start to finish and what a finish indeed! We are very happy with all aspects from the first contact with Ryan who was friendly, knowledgeable and extremely professional as well as admin staff to answer any questions and were always on hand with updates and delivery, all spot on. A huge big thank you and a well done handshake to Ross, our hero for sure. Ross was amazing and worked non stop to get every window and our front door in, even during a bad wind and rainstorm (11/11/25) without a hitch. He returned the following day at 8am sharp to do the finishing touches and what a finish it is! He left no mess and it was as if he had never been here at all. First class!👌 We cannot believe the difference it makes to the warmth in our home and it looks so sleek. After many years of aluminium windows we are very impressed with our new PVC units. Thank you Clydebuilt for doing everything as promised and for your after service which is very important. Overall a 5 star service!

Very good at the start when they put my doors in but had a problem with one of my doors someone came out to look at it on the 12th Aug and said he would get a part for it i have had to call just about every week to find out whats happing and they are ignoring my emails avoid them if you can.

Im pleased with the way this company dealt with progress of installing our windows firstly james & charlie & kyfer jordan installed windows the guys were brilliant couldnt fault them they are a credit to the company also sales rep stephen was very good he explained everything to us and was very patient also stef the surveyor was great spot on with sizes kaleigh for admin she was fantastic i would recommend this company one very happy customer

We had a guy come out to give a quote. Very pushy sales claiming couldn't hold the price for us and we had to agree that day. He didn't and wouldn't give the quote in writing. When we said no thanks he then called his "manager " and passed the phone to my husband. Price dropped by £5000 within 10 minutes before he even spoke to him. We said we needed time to talk it over multiple times while he was in but he kept on pushing. In the end we decided not to go with them because we didn't feel the pricing was honest from the start, and the whole quote took about 1.5 hours of rambling before he got to the point and another 40 mins of him trying to convince us to sign then and there.

Be careful getting finance also as I asked multiple times what the APR was and I still don't know.

I definitely paid over the odds for windows.

Female i spoke to several times was rude, and pushy for money when i had highlighted i wouldn’t be paying in full until all issues are resolved.

Three windows arrived broken. Had to wait on them being repaired.

People fitting the windows ripped my wallpaper in the hallway bringing the windows up stairs.

I did not have a great experience with this company at all. Still waiting on my fensa certificate.

My honest review…. Avoid them.

Everyone made the experience great, from the helpful sales guy, the surveyor, to the excellent fitting team. Fantastic quality product, expertly fitted. Looks amazing. Couldn’t be happier