I have an AL26 bike, and it no longer works. It shows multiple error codes, and the front light has burned out and started smoking. Your customer support has been very poor. It takes a long time t... See more
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I am sooo kappy with my 2 bikes, KS26 and Y20.I bought them with one Year difference.I already made over 4000 km with one and close to 2000 with the second one...They stay like the first day, I ge... See more
Company replied
Great bike with good features. Good aftersales aswell, some features didnt work correctly and they did everything in order to fix it! They send me 2 spare parts without any costs in order to fix the i... See more
Company replied
At first I was really unsure of this company, since they made some mistakes along the way of me getting my bike. The company seems to have good employees though, because even though it took some... See more
3.8
Great
53 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
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Reply from Cmacewheel
thank you for your review. Appreciated it. -- Andy
Great bike with good features
Great bike with good features. Good aftersales aswell, some features didnt work correctly and they did everything in order to fix it! They send me 2 spare parts without any costs in order to fix the issue.
July 4, 2025
Reply from Cmacewheel
thank you for your review. Appreciated it. You bought in official website, so we will make the professional aftersale service. -- Andy
For the price paid I was expecting the…
For the price paid I was expecting the entire crankset (as on website) not only a part of it.
July 3, 2025
Reply from Cmacewheel
Hi friend, sorry for the missing parts, I asked via email, and was told only left crank is broken, chain ring is ok. so i sent left crank. if you want right chain ring, contact me via info@cmacewheel.com
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